Grand Palladium Lady Hamilton Resort & Spa

Upon arrival, we were greeted by Shanagaye who made sure we were checked in and fully accommodated and answered all questions for us. This establishment does do an orientation which I highly recommend you do. Very clean, food taste great, awesome amenities for people to enjoy of all ages. The nightly activities and entertainment was great. We stayed in the pool super late and security was not rude or disrespectful to us. In fact they were very accommodating and professional. Any needs needing to be met, this establishment took care of them. Have zero complaints and 100 compliments. Also did I mention the food and drinks were on point!!!! They just keep coming and coming. Unbelievable how great the hospitality is at this place. They go above and beyond for their guest and that's why we immediately booked to go again! see yuh soon mon!

Love this place and the attention that was given us daily with a phone call to see if everything was alright . Love the attention and politeness of your staff in all the restaurants. Maid service and the bar tender for the room was great. And the members barbecue was fantastic even though it rain they still put it off.

Excellent friendly staff perfect for the family, beautiful scenery, good night life and day activities. Ensure you take part in the morning aqua aerobics with Jovanne, Shamari, Marvin and DJ Pressy, excellent session you must attend, beginners and advanced skills all catered for. I will be returning with more of my family.

Jovanne and shamarie water aerobics class was fun,relaxing, invigorating Yu feel it in your muscles and it was a good body workout class and I would do it all over again thank you for a great time the best vacation ever.

Visited this resort in October. It was our first time in Jamaica. Food was great - I am a vegetarian and still found lots to eat. A la carte restaurants even prepared special items for us if asked. We stayed 7 days and I would say buffet offerings got a little repetitive by the end, especially for myself as a vegetarian. However, the A La Cartes made up for this, as every A La Carte had at least 1-2 vegetarian options, and these restaurants did not require pre-booking. Bartenders did an excellent job with the drinks, though some were more knowledgeable than others when it came to cocktails. One feature of this resort that is really great is that many of the premium brands are included - you just have to ask for them and the bars are very well stocked. Room was one of the better rooms we've stayed at for an all-inclusive. We stayed in the junior suite. At one point the guests above us were making a lot of noise, making it hard to sleep. The rooms are not especially sound-proof to rooms above, below, or to noise in the hallway. We told the front desk about our noise concerns and they arranged to move us within the same day, so that was positive. We ordered room service a couple times (it's included), but found that experience to a be a little sub-par. It took almost 1.5 hours on one occasion, which seemed a little slow. We have been to Grand Palladium in Riviera Maya, and the room service there was faster and the food through room service was a bit better. Entertainment was great. The team had plenty of activities throughout the day including Dancing, Sports, Archery, Games, Aerobics, and various lessons. The week we were there, we found that not too many people were participating though. Overall service from all the staff was excellent. This might be the only resort I've been to where people will say Hi to you with a smile no matter where you are - even the groundskeeping staff if you just pass them on the sidewalk. That kind of friendliness also made us feel safe throughout our trip. Shout out to Rosalind, Marvin, and DJ Prezi - they were super friendly and did a great job running the activities.