Walt Disney World Swan Resort

Terrible experience. It was all about how we could get more money from customers. My rate was a conference rate that was supposed to include the "resort fee". When I checked in, I was told, no the resort fee was just being discounted by $5. Then was told no breakfast if I wanted to get points - wrong. I told her as a Titanium member I was entitled to both points and breakfast - had to argue with her. After she argued for 5 minutes she finally said "Oh, I mean you can't get 1000 bonus points and breakfast - you must choose one or the other" What? Oh well. Then, people who brought their children were told,"Oh by the way, you can't use the beach because we booked it for a private group". Excuse me, we pay a resort fee and then can't use some of the amenities because you booked it to make more money. My sister came to visit me and asked where she could park while she came in to get something and pick me up. She was told to park in the parking lot that cost $10 for "up to 30 minutes". $10!!!!!! for 30 minutes or less. Get real. That is outright legalized robbery. She was not allowed to park for 15 minutes to come in and get something and pick me up - outrageous. I would NEVER stay at this property again, nor would I recommend Westin to anyone if this is the policy at other Westins. I know this is Disney, but the high price for hotel coupled with all the other charges and then not being able to use some of the amenities you pay for because they are reserved for other guests is ridiculous.

The hotel is well maintained with the exception of the carpet in the hallway outside our 5th floor room. The design was pretty much worn off the carpet. The complex has beautiful landscaping and is within easy walking distance to The Boardwalk and Epcot. We found the room to be in excellent condition complete with a small refrigerator and coffee maker equipped with Starbucks coffee. Our room had a balcony from which we could see Epcot in the distance. We did experience a housekeeping problem, but it was satisfactorily resolved by the front desk. The walls of the room were pretty much bare with little artwork or mirrors, which gave the room a clean but austere look. There are plenty of dining options but the prices are high for what you get. From the Swan you can take a boat to Epcot or to Disney’s Hollywood Studio if you don’t feel like walking. The Boardwalk next door offers dining options as well as a nice bakery for pastries. All in all a nice place to stay.

We have stayed at the dolphin and the swan and I prefer the dolphin with kids. The rooms don’t seem to be any different but the swan limits the reservation to 4 guests and the dolphin allows 5. And when I went to search for a new trip is looks like Marriott is now charging additional fees for any occupancy above 2?!? I would give the swan a 3 for what you get for the cost but this trip our house keeping didn’t do their job. I had to call the front desk when we got back to the room to have someone come and take our trash out. They didn’t change towels, didn’t make the beds, and didn’t take out the trash. All they did was drop off a bag full of cups and coffee so we knew they were in our room. And this happened multiple times. The front desk didn’t seem to care because when I checked out I said I didn’t get house keeping so I should get the 5 points they offer to “go green”. I never saw the points. We absolutely love the location and taking the boats to Epcot and HS. We also enjoy going to dinner at beach club and taking a leisurely walk back. I had no issue linking the reservation to MDE so booking fast passes 60 days out worked seamlessly. We took a mears airport transfer to avoid parking fees and took Disney transportation to the parks, which is the actual Disney busses and not the grouped busses that serve Disney springs hotels. We didn’t use the pool this trip but we have in the past and it is really nice. The kids enjoyed the small water slide. If I was traveling without kids I might consider the swan again but with kids I would go for the dolphin (for location and convenience) or more likely the doubletree suites at Disney springs (for much bigger rooms).

Beautiful, convenient, great staff. I have never been to Disney before. I am here on business so I am not going to any of the theme parks but I was able to get to Disney Springs which was great and super easy to get to. Disney Boardwalk is right out side of the hotel doors and there is a ton of things to do. The shuttles that take you all through Disney are included in your hotel stay. I would also like to note that the food is delicious and top notch.

Went with my girl to run the half marathon and we hung around there. It's a sprawling property, so bring your walking shoes. The staff is really good and were always helpful and super friendly. I short walk to the Trattoria at The Boardwalk was delicious. All fresh made food, in house.