The Fairmont Royal York

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 655 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    It’s all in the details.

    Reviewed by Eric D() on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for one night to celebrate a birthday. We were greeted be valet parking (59$). As an All ACCOR member we zoomed in our dedicated Gold 18th floor elevator for a speedy check-in. We were appointed room suite 17105. And 4 complimentary drinks voucher each (50$ max.), thank you Rebecca. Our luggage arrived soon after. The suite had a separate living room\bedroom. The black/white/gray timeless theme was gorgeous and carried from the marble entrance and bathroom to the black lacquered doors with white trimmings to the tumbling blocks wallpaper. Midas touch of gold both classic and elegant. Also modernized with big screen TVs in each room with plenty of plugs for all devices. The little details that most travellers might not notice or care; The RYH crest in the bedspread and cups. Each light button clearly identifying which light you turned on eliminating the guess work. The movement sensitive light in bathroom so you don’t have to light the switch at night when entering. The slow dimming lights when turning off. The high end bathroom fixtures and last but not least the aromatherapy shower capsules that you put in before showering; cinnamon scent or bedtime smell make for a sensory shower experience. For our drinks, we had one at the outside Clocktower terrasse, one inside and one at the Reign bar. All cocktails were very good. Supper was exquisite with prime rib beef au jus and perfectly cooked halibut au beurre blanc. Surprise bday dessert molten chocolate cake that was light on the outside and melted warm chocolate on the inside thank you Ava. In pandemic times, all personnel wear masks. Patrons must wear masks at all times. They will take your temperature on your wrist every time you enter the property. We felt as safe humanly possible under these unreal circumstances. The only thing that I could find, even so insignificant, is the tv sound volume could not be lowered down passed a certain point and was still too loud. Again, first world problem, I know. RYH is celebrating its 90 years anniversary and went under extensive rejuvenating renovations. We were here probably 20 years ago and you don’t look a day over 40!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A Memorable Stay at the Fairmont Royal York

    Reviewed by Carmenmessam(Mississauga, Canada) on Sep 08, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I spent 2 nights at the Fairmont Royal York to celebrate our Anniversary. We stayed in a Signature King Room and it was clean, modern, and spacious for us. I had contacted the hotel to request a mini fridge and microwave in the room and it both were in the room when we got there. I want to acknowledge a few of the staff who did their best to make our stay extra special: Shamini, Dino, and Kavin. Your service was very much appreciated. I also want to mention that we felt very safe while staying at the hotel. They are implementing various cleaning and safety measures, which made us comfortable staying here and that was a priority to us. Thanks for a memorable stay!

    Review

    Reviewed by C8848GGkaylam() on Sep 03, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Fairmont is always a lovely place to stay, with amazing service. The staff is always so friendly and welcoming. Our only issue was with the elevators, they didn't seem to be operating well during the weekend we stayed. Two were out of order, another wouldn't open but would beep constantly when it arrived on a floor, and our keycards didn't work properly when trying to use them to get to our floor and to the lounge. Aside from that it was a perfect stay!

    As always a delightful Fairmont stay

    Reviewed by Jeremy H(Ottawa, Canada) on Aug 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We upgraded our room to a Gold Suite. What a delightful experience! From the moment we got off the elevator to the reception level we were welcomed with such fine attention to details with everything. The entire team was incredible, beautiful deco and beautiful room! The lounge with evening canapés and breakfast in the morning is delightful to have included in any hotel stay but Fairmont Gold raises the bar! Highly recommend to anyone.

    Never let a customer walk out past midnight.

    Reviewed by robertlI8676VF(Huntsville, Canada) on Aug 29, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have been meaning to stay at the Fairmont Royal York for many years because it is an icon building in Toronto. I finally booked a stay and was utterly disappointed. The room next to mine was packed with young people partying. I am not sure about the other floors, but the walls are paper thin on the 11th floor (apparently this is a renovated floor). I have been in this situation before and knew the only solution was to change rooms. Security can ask the other group to quiet down but the noise usually picks back up a short time later. After asking the manger to change rooms I was informed the hotel was full and he could not put me into a comparable room. I did not believe this was true because Toronto tourism has been crippled due to Covid and I knew the hotel was mostly empty. Instead he got security to ask the room next door to lower their volume. This worked for a short time, but the volume came back up. Security came back again, and the pattern repeated. Around midnight I heard another bottle of champagne pop followed by gleeful cheering and I knew it was time to check-out and find a more appreciate accommodates. The lady at the front desk said, “I’m sorry about the noise”. When the management of a 4 plus star hotel allows a guest to check out at 12:30 AM when they fully have it within their power to fix the situation and move me to another room or find other accommodations for me the writing is clearly on the wall. If you do not value your customers, you are a legacy dinosaur with little hope of lasting. It is a shame because the Fairmont Royal York is an iconic building who has intrusted its survival with management hacks. When they go out of business, and they will, I hope its next owners treat the building with the reverence it deserves. Never let a customer walk out past midnight.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-1