TripAdvisor Traveler Rating

Great hotel with lots of history and beautiful decor. Our room was small but well maintained and the amenities are very upscale. Stella our housekeeper went out of her way to bring a child size robe to my nephew when he visited me and we were going to the pool. She kept out room clean and top notch!! Hope to return again on another trip to Toronto!

The lobby was really nice the location was really good spot and the room are really nice but when I went back to the room the room wasn’t cleaned so went to guest services to get it cleaned went back into my room it was cleaned I go back to my room the next day the room wasn’t cleaned I called up it was cleaned then but staff was really nice they were helpful but recommended to stay there

We stayed at the Fairmont for five nights during a family vacation. We arrived around 5:00 pm on our check-in day and found approximately 20 people ahead of us in line. The check-in process took about 45 minutes. Despite the long wait, the front desk staff were polite and friendly. We had booked a Signature Room but were assigned an accessible room on the second floor. While the room was quiet, we did not request an accessible room and found the accessible bathroom layout and heavy door inconvenient for our stay with two kids. That evening, we noticed a strong urine odor coming from the area between the two beds. The smell was very unpleasant and made the room uncomfortable. We also discovered that the in-room safe had a low battery and would not lock. I called the hotel the following morning and explained both issues. However, when we returned later that day, nothing had been addressed. We reported the problems again the next day, but the odor remained and seemed to get even worse. Every time we entered the room, the smell was immediately noticeable and unpleasant. Unfortunately, we were never offered a room change or any form of compensation. For a hotel of this caliber, I found the handling of these issues disappointing and below expectations. We also had breakfast at the hotel one morning. The service was quite slow, and the dining area was very noisy due to ongoing construction or renovation work, which made the experience less enjoyable. Overall, while the staff were courteous, our stay did not meet the standards we expected from a Fairmont property. The unresolved room issues and lack of proactive customer service left us disappointed.

Absolutely stunning and perfect stay, close to everything, fantastic customer service, delightful room service, incredible amenities, and a feeling that you are walking on history. Give yourself a chance, book this hotel, and enjoy all it has to offer! The investment is worth it!

Our stay at the Fairmont Royal York in July was absolutely wonderful, but what truly made it unforgettable was the exceptional service we received from Mariah, our reservations coordinator. Mariah went above and beyond to make our stay magical. When we arrived, she had arranged a beautiful cake decorated to look like the band’s album cover, along with custom “concert tickets” and friendship bracelets waiting in our room for my daughter and her best friend. The thought, creativity, and attention to detail were incredible, and seeing the excitement on the girls’ faces was priceless. Mariah didn’t just help coordinate our reservation—she created a memory that we will cherish for years to come. Her kindness, professionalism, and genuine desire to make our stay special exceeded every expectation. The Fairmont Royal York is fortunate to have someone like Mariah representing its brand. She embodies true hospitality, and because of her, our stay was so much more than just a hotel visit. Thank you, Mariah, for making our trip to Toronto so incredibly special. We can’t wait to return!