(Northwood, United Kingdom)
Sep 30, 2023
We stayed at this iconic hotel for 3 nights as part or a tour around east Canada. On arrival the reception staff were friendly and attentive. We were celebrating an anniversary and a lovely sweet treat was left in the room for our arrival. We used the Reign bar and restaurant and the service was excellent. Food is a little pricey but as expected for a hotel of this calibre. Great central location.
Beautiful on the outside and stunning lobby
Sep 28, 2023
The rooms need to be updated. I booked a renovated room and was disappointed that the room looked like it had not been updated. 2 of of 3 evenings stay included noisy neighbours. We let the front desk know and they followed up promptly. The party continued next door so we wore earplugs the first night. The next day it continued. The hotel offered to move us for the night to a different floor. We definitely slept better though we felt we were accommodating the hotel and noisy neighbours. When we checked out we were given 50 dollars off. I feel that the Fairmont Hotel could have done more for us. I was really expecting to love this hotel as I really like the Fairmont hotels in general. I was disappointed.
Nice historic property and nice staff, held back by insufficient fitness center and slow Wi-Fi
Sep 25, 2023
Lovely “historic” property with pretty though dated rooms. Staff was solid. Wi-Fi was very slow and only free if you join the loyalty program (I did).
My main issue was the gym, which was well below standard for such a large and pricey hotel. Good selection of cardio equipment, but the strength area was ridiculously small, you had to drag the dumbbells from the other side of the gym, and it was very crowded during regular hours such that it made everyone miserable. They need to completely rethink things before I will return.
Luxury so much that for good wifi you pay extra
Sep 24, 2023
hotel has great location, it for sure give feeling of royal experience, however services and stay were overpriced, all of all i have not seen in any hotel I stayed latelly to be charge on top of daily expensive rate extra for wifi.
Small but really comfortable rooms
Sep 23, 2023
Stayed for a convention in April. Being across the street from the train station was super convenient. No need for cabs or other motorized transportation. Before I even checked in, my suitcase wheel broke in transit and the doorman saw me struggling with it so he took it and told me not to worry it would be in my room within the hour. And it actually was. Wish I had gotten his name. Big thanks to him. Check in was a little chaotic but I think it was because of there being hundreds of convention attendees checking in around the same time. Lobby is noisy but gorgeous. Quickly sorted check-in and made it up to my room with minimal delay. Room was a King bed with view of the station on the 3rd floor. Was far enough away from the elevators that I wasnt bothered by them much but they are noisy and i woundn't recommend a room close to them. Huge tv, desk, mini-bar, coffee maker, kettle. I'm a big coffee drinker so it was nice to have a nice selection of coffee and tea stuff fully restocked every day. I didnt request this but apparently you can have the mini-bar fridge replaced with a regular mini fridge to store your own items. Loved the bathroom amenities. Shower door was a little wonky and kept opening. It was fine once I figured out how to close it slowly. Loved the lighted, adjustable make up mirror. Bathrobes and slippers are nice comfy treat at the end of the day. Free tv selection was kinda meh but I was able to screen cast my tablet onto the tv and watch my own streaming content instead. Built in usb charging ports were useless. Used my own usb extension chord instead. Wifi was fast, but not free. Very comfy bed with lots of pillows.
Overall, I enjoyed my stay. Was a little too busy to try the amenities like the pool and gym but would love to the next time I stay.