TripAdvisor Traveler Rating

Upon first walking in things were beautiful. The person I was staying with at one point needed her meds and the elevator went down. We went to take the stairs and were informed inside stairs did not lead to our floor so we could not get to our room for over an hour before they found someone working who had access to a credential only service elevator. Was charged for things not taken and the walls in the room reeked of ages of cigarette smoking painted over but never actually cleaned. Terribly bad AC for the hot summer time with a sticker on the window that said to not open the window, as bugs could get in. Excessively long wait for check in and check out. Late for what we needed to be to as we arrived early and had to wait, then almost late for our flight upon exit. If I ever travel to Toronto again, I will not be staying here.

The hotel is very nice, especially the lobby and its a great location. The room was nice and well maintained. However, a couple of minor things when I compare to other fairmont or luxury Accor hotels been too. I am platinum accor member but having had the opportunity to travel a bit in the last few years, I feel like this hotel is where I felt least like a platinum member. Check in is at 4pm, which is 1hr later compared to other hotels. We arrived at 3pm, thought perk of platinum membership was early check in and thought 1hr early isnt a big ask and werent able to check in. We were also not able to get late check out. I appreciate the hotel was very busy, and summer etc and late check out can be difficult but felt like early check in at 3 should have been possible especially as I emailed in advance . I feel at all other hotels I have stayed at have managed to get early check in or check out even an hour and felt like my platinum membership had value. Also the Accor priority reception tended to only have 1 person rather than 2 and sometimes felt like the general reception was moving faster. Generally the staff was friendly and helpful. As a hotel in general no big fault but feel like could have made my Accor platinum membership feel like it was worth something.

We stayed at this hotel for five nights. We had a suite overlooking Union Station. The room was huge, and we had a rollaway bed for our daughter. We also had access to the Gold Floor, which was probably one of the best places we ate at during our stay. The desserts were particularly good! The staff throughout the hotel was incredible. The room was clean and had two bathrooms. The housekeeping service was excellent, and we received free water every day. The location is great too, close to many family-friendly attractions. We also used the parking, even though it was a little expensive, to avoid any hassle. We could hear some street noise from our room, but it really wasn’t that bad. Overall, for us, it was definitely an excellent choice in downtown Toronto, and we will be back without any hesitation.

My daughter and I made it a weekend getaway. We were also in Toronto to watch the baseball game. We were greeted by their Front Desk Agent, Mohammed. Although we arrived early, he facilitated the pre-check and explained that we would receive a text message once the room was ready. We received the text message two hours later. Great service as well by Scott and Tomas who stored our luggage for us. Ascension of housekeeping was helpful on our last day. We also had great service from Jibyl who delivered our breakfast order. Overall, it was a great experience.

Beautiful hotel and relatively clean. There was an awful smell of "wet dog" in our room as soon as you opened the door. Luckily I had lavender spray with me (which really only temporarily helped). Why do they allow dogs here? There were small bugs flying around our room the 3 nights we were there. We had very noisy neighbors who were up drinking all night and then the gentleman woke us up while violently throwing up the next morning. Also we were right next to the room where the maids keep their carts. Extremely noisy if you wanted to take an afternoon nap. They would congregate outside our door and talk very loudly. All of this is unacceptable! Soundproofing is desperately needed.