TripAdvisor Traveler Rating

Our room was located right outside the concert area, which we were not aware of a Michael Jackson tribute band going on. It was extremely loud and my young family was not able to get to sleep until around midnight. The staff told us it was only a 30 minute concert and it lasted over an hour. We had a horrible travel day leading to the exhaustion. We were told we couldn’t switch rooms. Honestly the stay wasn’t that bad but this ruined it for us.

FIRST let me say, the omelet lady was amazing..... The food on the other hand was pretty awful, and frankly misrepresented on what is available. Very little selection, and always repeated. I only saw Guacamole once while there for 10 days, and it was full of honeydew melon. Same color I guess.. Now I will share we didn't eat lunch at the resort more than we had too.... As with many places, the birds are an issue, but nothing is done really and they are walking all over the food. Not so hygienic. We ended up in 3 different rooms, 1st room, the whole glass shower door smashed while my partner was in the shower, and he has very bad eye sight without glasses. Thankfully I was in the room to help get him something to put on his feet so he could get out. Resort staff really didn't seem to care. We were moved to a different room, but the a/c did not work properly and by 9:30am it was 25 degrees in the room. The third room was better temperature regulated, but looked over a pile of garbage. ~Garden view?? I totally get staging photos for adds, but..... WestJet, I expected better, but alas, it's all about the profit. Mexico was still amazing and I can't wait to go back again next year.

Staff was excellent. Would have appreciated face cloths every day . Staff said they did not have. Found that unexceptable.

Out of likely 12 or 13 different resorts I’ve been too, this would easily be the worst I have been too. I’ll start with my major complaint, the food is absolutely awful and borders dangerous in some cases with poor storage temperatures and some not properly cooked. Another issue is with their main restaurant the Aquamarine, where the birds fly freely through the buffet and stand on the food eating and pooping while most staff just look on and the odd one chases them away for only a few moments. For the 4 mornings I had breakfast I also sat beside the bird droppings covered railing that hadn’t been cleaned since the hotel was built. What doesn’t go at breakfast is waiting for you at lunch and supper is no better…and guess what…what’s left over from supper will be in the breakfast buffet. The fresh egg/ omelette cook was very good and friendly so that thankfully was the only shining light. Other issues , the rooms are very plain in the tower section of the resort and very old and poorly maintained, one couple I talked to said they had horrible mold issues that were just painted over and not even cleaned. The beach is ok, but pretty dirty with cigarette butts and small garbage and it seems unless it’s the size of a cup or bigger the staff doesn’t clean it. The beach loungers are filthy, as are the tables, but I admit there is lots of seating on the beach, although you still can’t get far enough away from the pool for peace and quiet, as the pool music is so insanely loud I don’t understand how the staff stands it. There is zero drink service on the beach, so be prepared to go back and forth, and the beach restaurant serves burgers and sometimes hotdogs and very little other option. The staff were mostly unfriendly and really not many went out of their way to help you, even to seat you or get a drink while seated. The bars are pretty poorly stocked, so you better like one brand of rum or vodka or you’re out of luck. All in all, stay away and find a better place to spend your hard earned money…I would never return here, and the reviews that were so positive before I booked this seem quite cooked up now.

Room was in adequate for being able to unload suitcase...could not unpack..no dresser...towels were raveled.....food ok...except for the pizza...very good..staff was very good.......no activities such as Bingo...will not stay here again