Hotel Marina El Cid Spa & Beach Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Riviera Maya
    5. Hotel Marina El Cid Spa & Beach Resort
    6. Hotel Marina El Cid Spa & Beach Resort review

    What to expect (based on 8641 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Stay, Not the best value for your vacation dollar.

    Reviewed by Jet292762() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are members of El Cid Vacation Club. This was our fourth stay in just over a year. First time at the Marina. The room had a connecting door that let all of the sounds from the neighbors come right through. it was very noisy. The Marina Lobby was closed when we were dropped off from the airport transfer, so we had to wheel our luggage , in the rain to the Ventus Lobby. Not so terrible.We were ready for a walk after a day of flying but weary as well.

    Great place to get a nice family vacation

    Reviewed by Curiosity05097929397() on Nov 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We thoroughly enjoyed our recent stay at Marina El Cid. Staff was great, courteous, eager to help. Everyone was wearing face coverings, assisting at the dining halls, Kids Club is a great option for children

    El CID resort and Marina

    Reviewed by janeanerbeaners(California City, California) on Nov 18, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Beautiful place. Wonderful people. Had a great time with my sisters and my mom. Everyone worked diligently to make our stay pleasant. Enjoyed being on the beach, out on the water with the kayaks, swimming in the sea, evening activities, and daily entertainment.

    A Wonderful Week!!!

    Reviewed by Gman_brampton(Brampton, Canada) on Oct 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just got home from a wonderful week at Marina El Cid in Puerto Morelos. I can't say enough about this resort. This is our third visit. We were a bit nervous about travelling given the pandemic but it couldn't have gone any smoother. They had hand sanitizer dispensers all over the place, I never saw a single staff member who wasn't wearing a mask, no matter what they were doing, indoor staff wore both masks and shields, all guests were required to wear masks (I didn't see even one person who didn't comply), they had a team going all over the resort spraying all the poolside furniture, they sanitized every table in the restaurant every time it became vacant, etc. I think I've probably missed some of the steps they took but suffice to say, it would be literally impossible to do any more than they did. The safety of their guests was clearly a top priority. Also, while we were there we experienced Hurricane Zeta. The Resprt kept us fully informed of the situation, storm panels were put up in every vulnerable area, room service was deliverwed before the storm hit, and security and facilities staff blanketed the areas outside the guest roomsfor the duration of the storm. A top notch handling of a difficult situation. Our check in was smooth and quick with all the necessary protocols in place. I requested a room in a specific building and was quickly accomodated. The food is excellent! The Pad Thai in the Mercado de Dolores was amazing! There is a wide selection for every taste. Also, there's "Aromas", the coffee shop. My wife loved the cappucinos. They also offered a selection of freshly blended smoothies and juices. Fantastic! We went to the French, Italian, and seafood restaurants. They were all excellent. We spent our days either at the infinity pool by the beach or in the main pool. Both were excellent! I'm not a big fan of loud music so I found that to be a pain at times at the main pool. Both pools are well maintained and clean with plenty of loungers, patio sets, and beds. Our room was spotlessly clean when we arrived and kept that way all week. Of all the things this resort has going for it, number one is the staff! Unfailiingly polite, friendly, welcoming, attentive, from the front desk,to the drivers, wait staff, cooks in the Mercado, maids, pool atendants, and bartenders. They are what really earns a 5 Star Review! We're already thinking about a return trip!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    gREAT PLACE TO VISIT

    Reviewed by kathyfms() on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I love this place. It's always clean and they work hard to keep all thr precautions in place. Very clean pools and hot tubs plus you can also use Ventus next door which is owned by the same resort. great food especially at Delores which is a buffet with at least 7 different kinds of foods even fresh meat and chicken cooked to order with what ever vegs. you want. Plus there is a coffee, desserts, ice cream fresh fruits, sandwiches etc connected that is open like 7am to 9pm.