Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13848 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    HRHRiveriaMaya

    Reviewed by grlposse3(Charlotte, North Carolina) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the hotel 11-10 to 11-17. I loved the staff. They could not do enough to ensure I enjoyed my stay. Also they went out of their way; the staff planned a surprise birthday party. So if personal, friendly and competent people help make your vacation then you won’t be disappointed. Facility was very well maintained (again, the staff). Spa is amazing and service is outstanding. I played a lot of tennis and really appreciated the wonderful tennis staff. They provided water, towels and the courts were swept and ready to go. Great vacation.

    RIVIERA MAYA.. best variety and consistent Rock Quality

    Reviewed by Tourist744131() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Last review of Punta Cana Hard Rock mentioned variance from the rock branding that people expect at Hard Rock resorts.. Vey slanted to Latino theme music in Punta Cana.. not so in Riviera Maya . Happy to report that the “Heaven” side of Riviera Maya...is branded the way you would expect it.. with increased quality from a “ members” viewpoint .. one who’s been vacationing in Riviera Maya for some 7 years. GREAT ENTERTAINMENT.. poolside.. shows.. and the “ rock atmosphere” that you expect.. You can’t go wrong in Riviera Maya.. adult or family side.. quality and thought and attention to detail EVERYWHERE.. Best experience.. since becoming a member.. folks here a FRIENDLY .. and make an extra effort without being “ coached” by management to do so.. You can find quiet.. noise and excitement.. or combine chill.. and rock vibes all at the same time.. You best vacation awaits you at Riviera Maya.. with so much more to do OUTSIDE of the resort if you choose too than Punta Cana..both are great.. ....but Riviera Maya .. HANDS DOWN.. a notch above the other Hard Rock resorts. Great food.. entertainment.. and staff you won’t forget HATS OFF to management.. they listen and the experience improves every year!

    Family vacation at hard rock resort riviera maya

    Reviewed by Kayemelly(New York City, New York) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent we loved it , kids lobed it . We totally recommend it .. absoultly beautiful . We will definitely be back.. Rooms are clean employees very friendly we really liked it .theres always so much to do as a family

    Amazing vacation at an amazing destination!

    Reviewed by Immortal696(Hamilton, Canada) on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was beautiful and so much fun. Even when it rained there was so much to do. The staff were all amazing and outgoing, and every interaction was positive. The food at the restaurants for every dinner was delicious and the service was top notch!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Nice Cancun vacation with plenty of options.

    Reviewed by William W() on Nov 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been at this property over the years and ten years ago it was very SPA and adults focused. Today, while there is still a very nice Spa, it is more focused on it's night time entertainment. It is clearly a wedding destination and we saw multiple weddings daily. The property is split with one side focused on facilities including a water park and skateboard park and the other side is adults only which is quieter. The property does not have beaches but does have several lagoons for swimming, snorkeling, kayaking and paddle boarding. We enjoyed very nice service all over the property however a few folks really stood out. In the owner's beach area Alex was very attentive. Several restaurant servers stood out including Shanatt at Frida (Mexican), Yahir at Toro (steak) and Charly the Sommelier, We te breakfast and lunch at Ciao (Italian) frequently and everyone was nice and attentive there however Carlos and Abidas really stood out as providing exceptional service. We only had experience with one person who took care of our room and Abner did a wonderful and very conscientious job in our rooms over two weeks. Finally, our "butlers" Oscar and Vincenz did a wonderful job helping us coordinate everything while we were there. Paola also did a nice job helping us scheduling some vacation activities before our arrival. The Spa and salon service was very good. The food at all the property restaurants was very good. There were multiple activities available on site including pool entertainment, evening shows, a water park and

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-5