Hard Rock Hotel Riviera Maya
What to expect (based on 14985 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Wonderful Visit
Reviewed by Compass699960() on Jan 15, 2021
We had a wonderful time at Hard Rock Riviera Maya. The kids club staff went above and beyond and even met us in the lobby as we were checking out to say goodbye one more time and to give our kids a treat bag along with balloon guitar.
Dinner at Zen
Reviewed by lindosms() on Jan 13, 2021
Fantástic, Ronaldo is very atencious the food is delicious, it’s so cool. I love the kitchen and the people who cooked for us. Ronaldo was has a good mod and transmite a good energy. Thanks from Brazil.
Pandemic Trip
Reviewed by JaJoeJer(Pearland, Texas) on Jan 13, 2021
Melody, who checked us in was very nice and cheerful. Some of her co-workers were not so helpful and need more Customer Service Training. A lot of there staff (restaurants, pool side, housekeeping, room service, golf cart drivers) were very pleasant and helpful. Our Couple's Rock Spa experience was great too! Just a bit disappointed that we cannot reserve 2 different restaurants in one night (Family Friendly with our kids, and an Adult's Only Place for a late date night).
Individual ratings:
Service
Value
Shout-out to JC at the Sun Bar!
Reviewed by tweeksiecat(Dallas, Texas) on Jan 12, 2021
This was my second trip to HRRM during Covid, and although I’m really looking forward to when all of the resort amenities can re-open, it was still a great trip. We had a Diamond 3rd floor terrace room, and I was surprised at how huge the rooftop terrace was compared to the Platinum rooms. It had a full dining area plus a Jacuzzi tub and sun loungers. Make sure to take an early morning or late afternoon walk/jog on the “Born to Run” track to see the spider monkeys and other wildlife. We spent a lot of time in the Sun Bar, including almost a full rainy Sunday watching football, and our mixologist JC delivered the best level of service I’ve ever experienced at a resort, hands down. He is so personable and attentive, even at night when the bar is packed. Kudos to all of the other staff at the Sun Bar, too, you are truly what made this trip a memorable one!
Excellent Resort- Can’t Wait to Go Back
Reviewed by Dmaddix() on Jan 12, 2021
Excellent resort. We had a wonderful time. The price paid for the benefits you receive is reasonable. The service, food, atmosphere, and cleanliness is top-tier. Teresita (pool server) and Jessica (cook) at one of the Heaven Pools took great care of us. They never let our drinks or plates be empty. Rachel and Omar at The Rock Spa were beyond excellent as well. We have been to The Hard Rock in Punta Cana two times. This was our first time to The Hard Rock in Riviera Miya. Both resorts are amazing. We will definitely be back.
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