Hard Rock Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 14572 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Will not refund trip from April 2020

    Reviewed by briansJ9227NJ() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I have been trying to get my trip refunded from HR Riviera Maya since the 90 days past (the time they stated need to pass before refunding). I am dealing with the Legendary Club even!! I have dealt with numerous people and I keep getting passed along. Very poor customer service from HR and the Legendary Club. I am very disappointed. I hope my case is one of the few.....

    Individual ratings:

    Service

    Service-1

    Toro Restaurant

    Reviewed by C3366UIsarag() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I enjoyed a nice dinner at Toro! Our waitstaff Romero, Yahir, and Roselino made sure our glasses were always were full and that everything was perfect. They were truly top notch! We can’t wait to return.

    Service

    Reviewed by erickrF3075PC() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best service so far and I’ve been a couple through out Mexico and dominacan republic and by far the best, the entertainment team, butler, and even the ones taking orders by pool side where awesome. Raul mister boy samurai and pedro by pool side and let me not forget daniel the butler

    DREAM WEDDING!!!

    Reviewed by 2020sunshinegal() on Sep 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the most amazing experience last month at this resort. Marielos was my wedding coordinator and I was more than impressed. Guadelupe Rodriguez and Sophonos were also very efficient and friendly!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Romantic Dinner

    Reviewed by stephaniemH2044CP() on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Antonio and Yair were extremely professional and provided excellent service and experience. The food was top notch and the presentation was beautiful. We enjoyed every moment of it. Also with Covid going on they took extra precautions with the service.