UNICO 20˚87˚ Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3454 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excelente experiencia

    Reviewed by Flomdp(Guadalajara, Mexico) on Jul 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed just one night with my husband and it totally worth it! I felt like I've been for weeks in the hotel, because the experience was so pleasant, The ocean front room is the one you must choose! Staff is super friendly and all the service was amazing. You will not regret staying in this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Simply The Best

    Reviewed by AlanLongBeach(Holly Hill, Florida) on Jul 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the moment you walk in, you know you made a fantastic choice. The resort is absolutely beautiful. From the beautiful lobby to the amazing pool area and to your beautiful room. There were absolutely zero negatives. The service is beyond amazing. If you need something, there is always someone to get it for you. Food is awesome and you can dress casual in the restaurants. No long pants required. Most people looked great as the resort has a higher level of guest. I wanted to say thank you to a few people that made our 8 night stay amazing. Cony - Thank you for making me smile every morning. Your service was impeccable. Mario - can’t believe you remembered everyone’s drink in the group. Your service and professionalism was unmatched. You should be running the place in a few years. And the guys at the pool; Rodrigo, Victor, Jorge and Mendoza. You guys rock. Thanks for the amazing service. Will definitely be returning.

    Great Stay at a 5-Star Resort

    Reviewed by MFLEM233(Yorktown, Virginia) on Jul 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I stayed for 7-nights recently and we were overwhelmed with the care and attention to detail! The facility is beautiful and the staff is 1st class with a great customer-care attitude! During our visit, I experienced an unexpected medical where the concierge scheduled a private doctor to come to my room for an exam. Dr. Cortez was great and provided a thorough exam which resulted in my visit to a Riviera Maya Private Hospital. The cleanliness of this hospital was top level and the care was the same - 1st class! A Kidney stone was the issue and the meds provided suppressed the pain immediately! Great 1st Class Medical Service! Upon arrival back at Unico Resort, a concierge met me at the van and called and delivered the prescriptions later that evening to my room! Not That is service! The food and service was all 1st class! At 30% occupancy in the hotel, this is an all-time spoiling stay! Well worth the risk ! We felt safer in Mexico than in the US with the level of cleanliness and social distancing practiced by the Mexican People! This resort is well worth the risks and cost if you want to experience a true 5-Star resort at a most reasonable cost! We're already planning our next visit and this is one of many to the resorts in Cancun and Riviera Maya - Our Best to Date! Mark and Lisa!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Unexpected, impressive surprise

    Reviewed by LyMtravelers(Fort Worth, Texas) on Jul 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were transferred to this hotel because the one we originally booked, because of the Covid-19 was closed, what a impressive surprise it was. The place is the perfect destination from head to toe. First, we were welcome by Karla, she identified herself as our personal butler. She welcome us, told us about the facilities, restaurants, activities, tours, everything in general. She personally made restaurant reservations for us, every day made sure we were pleased and happy and made sure we were taken care off in anything we needed. The fitness center team were impressive in the way they were cleaning after every machine that were used, outstanding job to Valente,Salo and Monse, by the way, this hotel offer a full and complete gym experience to those that like to stay fit, even while on vacations. The Room, bed, very comfortable, very roomy, luxury elegance and comfort all over and the attention the room makers had with us the entire trip it was second to none. The restaurants, for a all inclusive place, the high level of attention from all the staff, the presentation of every single item of all the menus, the taste of all the items from all the restaurants was simply superb. My wife and I have had the opportunity to travel to many places in the Caribbean, Central, South America, many corners of Mexico, Europe and the Middle East and for me, to write a review in this website take a lot since we have seen so many that in many occasions is just one more place, not this one. Guys... in general, you really left me very impressed, I will definitely will return and bring more friends with us because they deserve the chance of staying on a hotel that to my understanding 5 stars do no justice, maybe 5 diamonds or 5 platinum ratings . Excellent job guys, keep it up.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Amazing food and people

    Reviewed by 404funnyb() on Jul 02, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a bad first day, and the staff really tried to make up for everything! I was touched by their service— food is amazing. Probably the best for an all inclusive. A place to miss once you leave. I will definitely pick Unico if coming to riviera maya