Crown Paradise Club Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 13867 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Jesus bellboy Hector Hellboy Hector waiter Leon bartender Tonny bartender Josephina waitress Maria housekeeping

    Reviewed by R1732MDmatth() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had the best time and were well cared for the whole time. Our drinks never went dry our food was delicious and the rooms were always clean. Thank you for a wonderful time. We hope to see you again soon.

    Second time there was worse

    Reviewed by elshocker(Gypsum, Colorado) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The first time over there all staff was amazing we had some restaurants and slides closed but that’s understandable. The second time around I didn’t appreciate the front desk Not accommodating for our group size we were 14 and only got 10 towel cards One on the front desk told me I could go to town and buy the extra SMH. The bellboys should only help you with your luggage not with year vehicle rental and adventure park purchases Especially when they left after you told him how much you spent on them. I would like to know why some of the restaurants and slides were closed did not get an answer. I tried nearly every day early in the morning in in the afternoon to get reservations on one of the on-site restaurants even breaking up my group but we struck out every single time.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Great Expericence!!!!

    Reviewed by Jessica P() on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    If you are worried that your caviar must be the proper temperature or you need to swirl your wine around its glass before you drink it, then this resort is not for you. If you are a normal, average person who likes fun, sun, and great tropical drinks with amazing people then you should absolutely stay here. We brought are kids (ages 9-21) and they all had an awesome time. To start, the staff are really amazing people who are always smiling, engaging, and willing to help with anything. The entertainment staff were great throughout the day through the nightly performances. Angel and Victor in particular did an awesome job! Every bartender, waiter, and cleaning staff we encountered all need to be recognized for there hard work. We had 5 people in our group and the family suite was perfect. 2 bathrooms, great beds, and a great location. Most of the specialty restaurants were open on alternating nights and had great food. The main buffet was fine, but maybe needed a little more variety day-to-day. A main travel concern we had was about COVID testing to meet the US travel requirements. They had testing onsite that was both convenient and affordable to meet the requirements. We opted for rapid antigen tests and were charged $50/person. We were a little worried before booking about what kind of place this would be. Best decision we could have made. Would recommend to anyone and definitely go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    February trip

    Reviewed by Ray C() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Trip was good, majority of team/staff are awesome. Food quality could increase and a few more options on the menu would help. Also a few resort updates would help, along with having more of the facilities open . I know occupancy volume would help this issue.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Galentines with the Girls

    Reviewed by travelwithelizabeth() on Feb 22, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This trip was the galentines trip of our dreams. Honestly everything was fabulous. We had the best vacation. Pros: Entertainment: The magic show and lip sync battles were awesome in the theater! We got to sing karaoke which was hilarious. We had so much fun with aqua zumba each day and the entertainment staff was hilarious. Victor was the best! He made our trip super memorable. Beach: The beach was fabulous, plenty of room on and no need to rush to get chairs which was great. The pool that overlooked the ocean was great for days when the water was too wild. Staff: The staff was always helpful, they were kind and friendly! Covid: All the staff was wearing masks, but at most places guests were not required to. They had covid testing on site, as well as a quarantine plan set up for anyone who tested positive. Cons: -Be sure to make dinner reservations a week before your stay -Some of the things were closed due to covid (kids slides, a few restaurants) but we weren't too disappointed -The beds and pillows were absolutely terrible. We slept great because we were so tired, but I was shocked by how hard both of them were. -We asked for adjoining rooms, and got rooms 4 doors apt. (could have been worse) I absolutely loved my stay and would come again! I am trying to convince my family to come for Christmas!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-3

    Service

    Service-5