Cozumel Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4765 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Time

    Reviewed by lynneb893(Fort Mill, South Carolina) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff is awesome! Maybe the resort is a little dated, but still beautiful! Everything is clean and maintained. We enjoyed snorkeling and relaxing at the resort. The food was good and the Indian food was great. The room service was exceptional (Heybe) was wonderful. He was always happy and we could hear him singing. ??. Definitely more 50+ enjoying this resort. Would definitely like to go again. Cons: I prefer to drink wine. House wine wasn’t great. If you want an upgrade you have to pay for it, and resort credits won’t pay for it. FYI: taxi’s in Cozumel are a different price every time you get in one. I recommend asking price before entering. Overall a great vacation!

    Dated, but nice; lovely staff

    Reviewed by BonnieBlue99() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The rooms were likely exquisite in 1989- there’s definitely a 80s vibe happening. But, the lobby and restaurants are lovely and the pool and “beach” areas are very nice as well. There’s no real beach, but you can still swim in the ocean and snorkel. The fish are amazing! The staff is unbelievably friendly and courteous. They make you feel at home and are very accommodating. The food? Eh. It’s typical all-inclusive food, so don’t come with high culinary expectations. Skip the dinner buffet, for sure. I would come back due to the outstanding staff and snorkeling. Also, they take covid precautions VERY seriously, as does the entire island.

    cozy and friendly with no beach

    Reviewed by Rodrigo C(Coimbra, Portugal) on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Large and comfortable rooms (if you are not tricked to be given a r/c room as we were in the first night) with superb cold brew coffee, nice cocktails and outstanding breakfast, served by friendly personal. The only minus is the lack of a beach to enjoy at the property.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Just what we needed

    Reviewed by stephkruegerdc() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a wonderful and quaint resort... beautiful and clean inside and out! I think our family did literally everything on the island (rented a jeep to explore the island including a stop at coconuts, entire family went scuba diving and family pictures),which was an experience of a lifetime!! But when we weren’t out and about, we loved all the amenities and staff on site! All the day time activities were great and our kids loved participating; Randy was amazing and got to know our family well - he was a perfect “Easter bunny” too:) my hubby and I especially loved our poolside server Marco - let’s just say you need to try his “special” margarita:) memories were made and our palace family will be missed - till next time!

    One of the best

    Reviewed by Judy H() on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    'Recently spent 10 days at Cozumel Palace in a loft suite which worked out great with our 2 teenagers! The palace staff were so helpful and friendly especially Anna, Rocia, Emmanuel, Carlos and Pasqual. We had such a good time snorkeling right out front and it was so convenient we didn't have to go and take a special boat trip to do some snorkeling. The food was very good in all the restaurants and it's hard to pick a favorite but the asian Momonohana was very impressive! We had room service a couple of times and it was so delicious and delivered in good time-the motelenos for breakfast were especially tasty. The drinks were good and the variety was unending! We had wonderful massages at the spa, did the introductory scuba lesson where Patricio did a fine job-so enjoyable and went to swim with the dolphins and took a day to explore the east side and visit the San Gervasio ruins. This trip we booked through Viator with a private driver and it really was a worry free way to go. All in all we had a great trip making lots of special memories and Cozumel Palace was the perfect place for this family's vacation. A big thank you to everyone and would highly recommend this palace resort.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5