Las Brisas Ixtapa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4151 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Absolutely loved it

    Reviewed by Oscar A(Fontana, California) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me start by saying that this is the second Brisas property we visit, the other one is in Huatulco, and this one did not disappoint. The signature Brisas treatment we expected, was achieved beyond our expectations. The property is secluded in a cove with a sandy beach that stretches over 1/4 mile, and when the tide is low you can snorkel close to the rocks where you can observe marine life. The service is top notch, you'll find people that are eager to make your stay as pleasant as possible. We were there during covid times, andstaff always observed good practices, that made us feel safe. The only problem we had, is the local tourists who forget to wear the a mask when moving through the property, and although most of them did, there was always someone that walked next to you in the walkways or stood by your beach table, or stood by your side on the pool and the private security guards were not really enforcing the rules, which are mandatory. Our rooms were good, first we had a grand room on the 11th floor with a great view, and a short walk to the pool. Our second room was a Fiesta suite with a private pool, on the 18th floor, we had a great time there because we had a pool to ourselves, and not worry about other people coming too close, as in the community pool other guests would come often too close for comfort, as if covid didn't spread with your head over water, and again guard/lifeguard did nothing to enforce social distancing. You can tell the age of the resort but is very well kept, everything works as it should, we had only one issue with our pool lights not coming on, but maintenance was quickly to fix them. The food choices are limited because of covid but the quality is there, everything was tasty and fresh, we specially enjoyed the seafood treats such as Tiritas, Tuna Aguachile, the quesadillas troncones at the Brisa I beach hut, and Red Snapper fillet, and the pozole in the restaurante El Mexicano. I can't express enough how well we were treated by the staff, but special thanks to Bernardo who helped us navigate through constant booking changes due to Covid; To Blanca in the front lobby who managed to meet our request for room upgrade, always with a great attitude; to Belisario whose sense of humor and character made us feel welcomed, we had the pleasure to had him as our waiter 3 times! To Victor in the pool and Margarito in the beach hut, these guys were always checking on us keeping our drinks topped, always with a great attitude and I'm sure all of them had a big smile on their face, too bad we couldn't see it because of the face mask. Needless to say, we will be visiting again, hopefully sooner than later.

    Excellent

    Reviewed by charliereal(Chula Vista, California) on Nov 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had an excellent vacation time, relaxing at the room balcony with ocean view, the beach and pool side was wonderful. The hotel overall is stunning in every way. I will definitely come back very soon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    excelente estancia

    Reviewed by Steve L() on Oct 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have always enjoyed this hotel, constantly upgrading our stay. This time the suite served well for not having to get into crowds at the pools, etc. There are always a few glitches in service, but no major problems.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Unforgettable Vacation!

    Reviewed by yorklandon_(Los Angeles, California) on Aug 04, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at this beautiful resort was far beyond my expectations and fared much better than most reviews I had read. Facilities were clean and gorgeous, Landscape, surroundings and beach were absolutely stunning. Staff was always friendly and attentive. I could go on & on but lets just leave it to say that I was beyond pleased and impressed with the entire adventure. Special thanks to Lenin, the General Manager, Monica, The reservations manager, and to Victoria, with Housekeeping. Everyone went above and beyond to ensure our stay was a wonderful experience Thank you, Las Brisas!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    So sorry for the bad service

    Reviewed by Ronald A(Queretaro City, Mexico) on Jul 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Sad that this beautiful hotel gives such a bad service. I asked for a Junior Suite and the jacuzzi did not work ... asked to get fixed, had to wait long, had to have dinner at the last hour, had to return to the room to wait for maintenance that, do to the pandemia (one understands) came in almost 10PM... he could not fix it, since it needed a new motor. At reception they could not give us a new suite until the next day, and this did not happened until noon, having to call and go to the reception a few times. I advised that they should not charge me one day for this room category... charge a regular room. At the moment they all understood until the time for checkout, the manager, Mr. William Cervera, “would not approve this, they could give us a discount for the next visit” ...Of course there will not be next-visit even if I have been a client of them for many years. Shame, because little things matters. Sorry #lasbrisas #lasbrisasixtapa @lasbrisas @lasbrisasixtapa

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-3