Occidental at Xcaret Destination

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 19573 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Rigoberto the Superstar

    Reviewed by USA1987() on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I stayed in Xcaret occidental and Rigoberto Perez at the Pescador restaurant and bar is the man!! Waiter and pretty much the guy to ask for any advise on places to go. This man made our stayed extremely pleasant.

    Excellent Staying at Occidental Xcaret

    Reviewed by Leonardo C(Hollywood, Florida, United States) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was beyond our expectations. Nice, clean, cozy, and splendid place. Staff were very polite and attentive all of the time. Food was excellent. Facilities were outstanding, beautiful, and ecologically friendly. We definitely recommend it to spend a nice, relaxing time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing place and a great time guaranteed

    Reviewed by G8717NGmarias(Ottawa, Canada) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The hotel is amazing you feel like you are in the middle of the jungle which you basically are.. There is something to do for everyone no matter their preferences. Food is good considering it is an all inclusive. The staff will go above and beyond to make you happy. We hope to go back soon.

    Server review

    Reviewed by Aleks13473() on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Salvador Cazares and Chef Wilberth Dzib provided amazing service. Very friendly and quick. The food was delicious, and they made sure our table was clean and safe, taking extra good care of us. They worked very hard to make sure we were satisfied. Thank you!

    Occidental @ Xcaret SPA, Hotel

    Reviewed by Benjiemin(Aguascalientes, Mexico) on Nov 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service, in the SPA, Reyna & Berenice were the most amazing professional massagists, very enjoyable time with them. Our concierge, Yohanna, was so helpful and friendly and went out of his way to make sure we had everything we needed. In all restaurants locations within the Hotel all the staff are great serving, all dinnerd were enjoyable each time