UNICO 20˚87˚ Hotel Riviera Maya

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3069 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing resort

    Reviewed by buffya1116(Edmond, Oklahoma) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I would HIGHLY recommend this resort! So many different restaurants to eat at and the buffet was absolutely amazing!! Our room was so clean and spacious! The staff was extremely nice and helpful and the coffee served was the highlight of our mornings! Angels workouts in the pool were so much fun and the pool service was perfecto! The grounds were kept so clean and so was the gym! Loved this resort and would stay here again!

    Very nice for an all inclusive.

    Reviewed by AllisonW102916(Wyckoff, New Jersey) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed for 4 days and enjoyed our time at the resort. We were greeted promptly and our room was ready immediately. The room was very clean and had a full mini bar with water, soda a beer, as well as bathroom stocked with any small item that you could need. We were told that we had a butler but we did not see him one time during our whole stay. We ordered coffee our first morning to be at our room at 8:00a.m. and while it was delivered promptly, it was cold and it took 45 minutes to get another pot delivered. The positive side was that you could walk to the small coffee shop and get a cup quickly, and the breakfast buffet was very nice. I would recommend the breakfast at Mi Carisa, this was by far my favorite meal. The pool area was lively and had music and water activities to keep you entertained. The service was fine, on a few occasions we had to get up and get our own drink to ensure that the alcohol that we requested was being used. If you'd like something other than what you see available, you need to ask them for it because it is behind the bar. The bar area by the pizza oven was our favorite, good flat bread pizzas and fish tacos. The beach area needs some work, garbage all over the place, such an easy fix that I'm surprised they don't have a few people picking up trash. The water was gorgeous and there was an area to lay out but not many people were taking advantage of the chairs. All in all a nice resort, a little more attention to customer service would make it even better.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    A fabulous resort

    Reviewed by Cody505(Santa Fe, New Mexico) on Nov 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about our stay was enjoyable, relaxing, and rejuvenating. The staff are excellent. Our local host, Alex, went above and beyond to make us feel welcome and ensure we had everything we needed. Great food, an amazing spa, and consistently high quality of service.

    Favorite resort!

    Reviewed by simonie2019() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful resort with exceptional customer service. Great food and drinks. Members pool was quiet and very relaxing with Victor attending to our every need. Spa was beautiful and the hydrotherapy amenities were equal to none.

    Amazing trip!!

    Reviewed by kikistahl() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unico was a beautiful resort with luxurious accommodations and great food/drinks!! What made this celebratory weekend even better was the service by the food and beverage servers and activity leaders. I would like to especially mention the following people who made us feel welcome and taken care of: BIANCA at the pool bar, VALENCIO at 20 87 breakfast buffet, RIGO eading us in Hydropilates and salsa, MIKE at bingo and our floating yoga instructor on Saturday morning. (I can't remember her name but it started with an "M"). GRACIAS to the gracious staff at Unico 20 87!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-3