The Westin New York at Times Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3624 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great location

    Reviewed by Hilary P(Holtsville, New York) on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful and modern hotel. Staff is excellent. We had a corner King sized bedroom on the 26th floor. Very clean and not noisy. Bed was comfortable. Safe in room and nice size bathroom. Great views! Upgraded to the American breakfast in the morning and buffet did not disappoint. Pancake maker, Belgium waffle maker, lots of hot items to choose from (bacon, maple chicken patty, eggs, oatmeal, fruit blintz), fruit, cereal bar, muffins, bagels and danishes. Service was great for OJ, milk and coffee. Great location! Would definitely stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Rough Start! Consider Convenience vs Pricing and Value

    Reviewed by Julie T() on Aug 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Rough start had to do with pricing, and then an absolutely dirty/unclean room. We stayed in the city for 3 nights, left for one night out-of-state, then returned for a final night. Cost and room options for our party were not acceptable for our 3-night stay. We decided to make it work for our final return night. Reservations were pretty easy. Check-in and the door greeter were super kind, quick and painless. After only a few minutes in our room we realized the beds had been made up but the room was filthy! The bathroom and floors were clearly not cleaned and had used soap, wet towels, and debris on the floor. I called for assistance and after receiving an apology, was promised all would be cleaned and sheets changed. Nothing happened for about 30 minutes so I went downstairs to the front desk. I was offered a room change. I was willing to just accept a thorough room cleaning but was encouraged to change rooms. Our replacement room was the same size and configuration but on a higher floor with a different view. An apology was given, but this was done in such a way that I feel my experience is not unique. This is unacceptable. I work in customer service and would have been totally embarrassed and apologetic by such a report from a customer. As an exhausted room of travelers, we accepted the room change and ended up at the bar for most of the rest of the evening. Our server was lovely and attentive. The prices were crazy. I mean, crazy! While we got a "bar/food credit" for the resort fee or whatever hotels are calling it now, the drinks were 50% higher than another lovely quality boutique-style hotel (with delicious drinks, etc) we stayed in during this trip - in the same area. This is frustrating but I can only assume it is a typical eventuality with a large hotel in the theater district of NYC. Otherwise, the room was quiet and comfortable. The bathroom was more spacious than expected. The beds and bedding were comfortable. The bedding felt weighted but I don't believe they actually were - in case a guest is interested in this information. There are two four-elevator banks offering access to only certain floors which proved most helpful.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-3

    Very nice

    Reviewed by CarlosVJ956(Elgin, Illinois) on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time staying again and the view from the 41st floor is nice. Our view was towards New Jersey and the Hudson River. The beds were comfortable and clean. The room is large and penalty of room for two to move around and not be crowded. The bathroom was roomy and clean too.

    Good hotel with excellent location

    Reviewed by 342greetp(Steenokkerzeel, Belgium) on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed our stay at the Westin. Very nice people at the reception. Good size room with great beds. Top location near time square. At walking distance to metro and shops. Even the food in the bar was excellent. Top stay!

    Great Hotel

    Reviewed by islamaclean(Invergordon, United Kingdom) on Aug 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I loved this hotel!! Upon arriving check in was slow however it’s what you can expect from such a popular city! Really helpful members of staff! Hotel is in the best location! A 2 minute walk to Starbucks ( if you haven’t paid for breakfast already, they are costly) and a 5 minute walk to Times Square. Such a beautiful location especially if your travelling to New York for the first time (it was our first time bringing our daughter here). Really easy to get everywhere and all the attractions are in walking distance from The Westin. Lots of facilities however we never used them! Really nice atmosphere in the hotel too. 100% worth the money! Only downside was that the only place you could get free WiFi was in the lobby so it was packed!!! Apart from that it was amazing and we would defiantly stay here again!

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