The Westin New York at Times Square

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3507 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Experience

    Reviewed by andreweD5647DQ(Ellicott City, Maryland) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had problems with the parking, which isn’t too surprising considering how crazy NY can be but they took my complaint seriously, recognized it’s below their standards, and they took care of me. No escalation to a manager or that nonsense. The person took care of it in seconds. So I am really happy with them. Fantastic location. Not exactly Times Square but close and probably even more convenient on 8th Ave. Room was terrific. Great view. Spacious considering NY standards. Most of the staff was very friendly. Clean. We had a great stay and a great visit to NY. I would like to come back to the same hotel for my next visit.

    Great Location

    Reviewed by lhowe77() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location of the Westin is ideal, subway, Restaurants and Times square are within a few minutes walk away. We booked with Virgin so did not have to pay the destination tax and had a $30 allowance each day to use in the hotel, we had breakfast one morning at the hotel but would definitely not recommend it, so expensive for $33 dollars each when you can get a breakfast for 3 around the corner for the price of one of theirs. We did find the staff on reception quite unwelcoming on arrival, Edwin checked us in but offfered no advice or details about the hotel, breakfast times, WiFi etc and when we asked was very curt with his responses. Baggage staff were very helpful on departure and arrival. Rooms were very nice with the maid making the bed each day, for location alone we would definitely visit again.

    Great location!

    Reviewed by LM60302(East Chicago, Indiana) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    One block off the actual square. Great location for many purposes, but we found it perfect for attending broadway shows. Clean and friendly. Large rooms, but beware the thin walls if you or your neighbors come in late. We checked in very late, and had no line, but I did notice long check in lines at times. The thirty dollars/day is much better than the charges most other area hotels charge that you can’t get back.

    Great view of the Hudson

    Reviewed by paulineh21(Telford, United Kingdom) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here for my 60th birthday. We were on the 33rd and had a great view of the city. Room was very clean and the beds very comfortable. There was a coffe machine in the room for which packets of filter coffee were provided, machine was a bit slow though, but there is a Starbucks nearby. Times Square and theatres very close by. Shame that the restaurant was being refurbished whilst we were there but plenty of places nearby. Had breakfast twice at the Hard Rock Cafe - $19 for Buffett breakfast, including mimosas ! If you are thinking of going up the Empire State building, consider going up the Rockerfeller Centre instead - cheaper and you get to see the Empire State building ! If you are a first time visitor to New York, be prepared for a longggg wait at immigration - took us 3 hours to get through, 50 booths but only 5 staff ! The annoying thing was, it only took us 3 minutes to be processed once it was our turn. Can't wait to go back ??

    Anniversary weekend getaway

    Reviewed by Dana N(Athens, Georgia) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Westin was beautiful. Upon arrival our room was upgraded definitely worth the $25 extra. We had a room on the 41st floor with excellent views of the Empire State Building. Room was quiet, clean and staff was nice and helpful. Would definitely recommend staying here. Location is excellent.

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