Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1723 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A slice of heaven

    Reviewed by K6197BZdonnam() on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    2020 is a very challenging year to travel but you wouldn’t know that from the excellent service and attention to every detail you get at Playacar Palace from the moment the door of the van is opened at the entrance your are greeted by the staff with a huge “Welcome home”! All rooms, restaurants, pool, beach, spa and bar lounge areas are completely sanitized . Cleaning takes place round the clock to endure your comfort and safety. Upon arrival , where I was checked in by Alan, cordially , professionally and efficiently all my questions were answered with a smile. I then worked with Christina in guest services where she helped arrange our tours and spa dates effortlessly. In the international cafe, breakfast was always with a smile and staff greeted me by name and knew my preferences after the first morning. Salma, Porfirio and Elvia went above and beyond as did the rest of the staff in that restaurant. At MoMo, the Japanese restaurant, I felt like a celebrity each time I visited . The staff of Antonio,Miguel and Cesareo made my dinner experiences memorable. The food is indescribably over the top gourmet. Bocelli , the Italian restaurant, has charm and sofistication with its’ vast wine selection, piano accompaniment and staff that jumps through hoops to please. Jesus, Ricardo , Pastor and Luis are to be applauded as well as manager Paola for keeping all 3 eateries running like a fine oiled machine. Pool concierge staff and activities directors keep your afternoons fun and keep your thirst quenched with Exotic concoctions made by bar staff . All you have to do is remember to turn over and reapply the sunblock. If you a week of Paradise, Playacar Palace is the place to go.

    Cafe Del Mar

    Reviewed by Greshamgd() on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our final dinner of the week was prepared by Chef Santos and his crew, it was second to none! From the gazpacho to the surf side molcajete main and fabulous desert we were not left wanting. The meseros were there for our every need specifically Meyra and Abner who catered to our every need and Ms Gomez ensured nothing was missed throughout our meal. We can't wait to return next year!

    August 2020 trip to Playacar Palace

    Reviewed by Lynda I(Gore, Virginia) on Sep 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful vacation - 7 beautiful nights with excellent service, great weather, fantastic food and superior spa. This is one of our favorite resorts. We felt very safe because of all the sanitation procedures that Palace has in place for their employees and guests. Air travel was safe and we feel comfortable enough to go back in December. The food and wine, drinks and personal service were fantastic. Thank you Antonio, Tania, Sylvia, Edar, Lisa, George, Abigale, and so many more!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Wish everything was open

    Reviewed by shady_akins(Merida, Mexico) on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a very nice stay despite many of the resort’s offerings being unavailable due to Covid restrictions and low occupancy. I was very happy that they were able to adjust the alchemy dinner schedule so we could participate. The fire show was fantastic as well as the other shows. As with all Palace Resorts, the amazing staff always make the trips special. Thank you so much: Antonio (Sommuleir) Perla (pool) Rodger (bartender) Eugenio (Momo) also Mario the chef! Joel (bartender) All fantastic!

    And we're off to a fantastic start!

    Reviewed by travellingKB(MD) on Sep 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Day 1 of 7 and we're ending it with a bang. First of all, the resort is beautiful and we greatly appreciate all the sanitation practices in place. Despite the reminders that we are at this time in the midst of a pandemic and need to exercise caution, this resort quietly enforces said precautions without ruining a much needed vacation. We had dinner at Cafe Del Mar and EVERYTHING that Chef Santos & his staff served was absolutely delicious. The night's grouper special received rave reviews amongst our party of 5. Service by Abner, Fabiola, Artemio, and Merya was indeed 5-star. Every need/want was anticipated and granted and we honestly could not ask for more. We left stuffed to the gills and couldn't be happier to have made the decision to visit Playacar palace this time around. Here's to 6 more days in paradise!