Bahia Principe Grand El Portillo

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7396 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Loved Our Stay

    Reviewed by MarleyAubin(Peterborough, Ontario, Canada) on Feb 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our stay at Bahia Principe Grand El Portillo. Pros: The beach is large and safe and you can snorkel from shore, there are areas of coral. We did this every day and loved it. The rooms are very nice, the grounds are planted with tropical gardens that are very well taken care of. The public areas are well maintained and clean. The activity pool has an area for small children. We enjoyed all the restaurants and bars and found the food selection to be quite diverse. Staff is always smiling and helpful. Cons (minor): People are reserving chairs at 5am with towels. Water pressure in shower could be better. There are some mosquitoes at night. Just bring bug repellent. Overall we would highly recommend this resort and will likely return.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Great destination

    Reviewed by 60763Margaret(New York City, New York) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love the spot and the people. The beaches are amazing, and the warm, crystal clear water in the ocean. Excellent food and service. We’ll be back for sure. Make sure to fly to Samana, otherwise long drive to the resort.

    Nice place

    Reviewed by kasiakA8837DM() on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent one week and we are really happy because we got amazing last minute deal and the place didn't disappoint us. Located at the beautiful beach(great place to snorkel so bring equipment with you) this is only one resort on that side. Entertainment team is amazing!!! They really work hard to make you feel comfortable and enjoy your vacation. Amazing for kids!!! Restaurant staff pretty much can't speak any language accept Spanish. Room was nice. Few minutes distance everywhere so you don't worry. Only one disappointment was on the excursion!!!! Big no for Air Canada Whale watching half day tour!!! 90$ US and it was terrible!!! Pretty much everything single person on the boat was vomiting and my 4 years old got almost unconscious. Thansfer to the airport was quick 40 min, no other stops. If you are planning to buy alcohol wait for duty free because it's half price compared to the resort. It's open late so you can buy everything you need there. Over all great vacation, beautiful weather and amazing beach.

    Samana-beautifull, El Portllio-good value

    Reviewed by ionm257() on Feb 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Domincan, Samana, Grand Bahia Principe El Portillio A. General 1. More than 30 familly trips to "Caraibians" 2. First time we "repeated" a resort<br /> 3. Dominican- good destination in terms of weather, service and value<br /> 4. Samana- beautifull region (peninsula), nice landscape, vegetation, better living standards for locals<br /> 4. Beach- quite good, not as good as Punta Cana, but good<br /> <br /> B. About El Portilio<br /> 1. Good general service, good value (aka...why repeat)<br /> 2. Food: excelent. Plain and simple. French and Spanish cuisine specialties, plus other...Mention, "Colibrian" or so fish was...excelent. Plus many other, too many to mention. Good system...<br /> 3. Special about this resort: snorkeling, swimming with the fish right from the beach, familly/kids facilities<br /> 4. Entertainment. Ok. They try. Special mention: Kendry (I hope I got his name right), very talented, very nice!!!<br /> Mention: some àrtists arrond 7 pm wee really good, sorry, I don't have the names,but they were really goodto listen or dance. Really good!!!<br /> Black lady Monday or Tuesday was excelent, Spanish guitar and vocal singer athursday or so also very good, sorry for the names, my fault...<br /> <br /> 5. Management: good, they do a good job, that's why the resort is making repeat customers<br /> 6. Air Canada, doing a good job, office facilties setup good, Luis mention<br /> 7. Services: most very good (not all)<br /> <br /> C. Potential improvement suggestions:<br /> 1- main buffet entry seatting management<br /> 2- tennis court surface improvement, plus evening /night lights<br /> <br /> D. Overview: <br /> well deserved 4.5*/5

    Relaxing

    Reviewed by Ilovebella4ever(Mississauga, Canada) on Feb 13, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our first time to Samana and our first time at a Bahia Principe. First I want to say the beach is beautiful! Though crowded. You do have to get up early to get a spot. The sand is not as white as Punta Cana but the ocean is super clear. It’s not a large resort so you don’t have to walk far to anything. Beds and pillows comfortable. The food wasn’t that great-at least when we went. Even a simple dish like rice wasn’t cooked properly. Hard and crunchy. French toast always hard on one side etc. We did have an incident at the buffet where my husband and I were being mocked by a couple of the male servers. I asked for a simple cola drink and I though the guy forgot to bring it so my husband reminded him he he went to get more food. Unfortunately for those guys I caught them laughing and doing the salute to my husband when his back was turned as if to say “YES SIR”!!! And they’d laugh again speaking Spanish. In all our years of travel we’ve never encountered this behaviour. Of course we immediately walked out and reported it to hotel management. We were not happy and we will not return to this resort or recommend it to our friends. The resort was clean. And great for kids. The resort itself I would rate it a solid 4 but because of the incident I dropped it down to a 3.