Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13468 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    This Place is Home

    Reviewed by Ashleytill88() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our third time attending this resort. We won’t go anywhere else! Yes the views are beautiful, the hotel is so clean, the food is delicious, but what keeps us coming back is the service! It’s top notch.! Alberto (pool waiter) was excellent. We love him. Always on it and was such a joy. Alex at the main bar was wonderful as well. Cesar at Marketplace was fabulous and personable. The entertainment team made up of Carlos, Angel, and Maria made everything so fun especially during this crazy time of COVID. I wish I had Carlos’ energy. We loved Alejandro at Bluewater Grill. I wish everyone in the world could be more like him...the world would be a better place. We were very sad to learn Oliver the pool waiter was no longer there. He will be missed I can’t say enough good things about this place...I cannot wait to come back. ??

    Secrets De Vine

    Reviewed by 119anahiu() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Abiel at Secrets De Vine was amazing! All of the staff was great! But Abiel was one of the best waiters he stood up above the rest! He was attentive and did everything he could to accommodate and make our 2 year anniversary such a memorable one!

    We love Secrets The Vine

    Reviewed by jacobperry() on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second time at Secrets The Vine, and it was definitely worth a return visit. What brought us back is the exceptional food and quality service. Staff here is fantastic. A few we have to thank are, Robert, Carlos, Paula the manager, Leti, Roberto, Noberto, Isaac, and Maria. Thank you for making our anniversary trip amazing. You created a wonderful escape from the world of COVID-19 ??

    Fantastic Five Star experience!!! 10/10

    Reviewed by jlv764(Houston, Texas) on Aug 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was originally worried about traveling with Covid but I felt very safe. Secrets The Vine does a great job of making sure you still safe but still can enjoy your vacation. Mask are required by employees but not guest but the hotel is big enough where you can social distance and it’s very clean. The rooms amazing!! It’s a modern newer hotel and the employees are very kind. They helped my husband plan a birthday surprise for me and always responded with “it’s our pleasure”. 10/10 for guest experience. Drinks and food are good as well. Especially for an all inclusive. I want to recommend Bluewater Grill! Jorge & Javier did a great job as our waiters and the food and service is top notch! It was our favorite restaurant to eat at! We also liked the Italian restaurant next door. Bring long pants for men. The hotel was able to lend my husband some because he didn’t bring any. The spa was also fantastic. Jose booked the appointments for us (we went twice) and it was a great experience. Very clean, relaxing, high end. There’s a sauna and steam room. Overall this has to be one of the best all inclusive hotels. It’s very modern and luxurious, the food is fantastic, the staff is very gracious and it’s on a very clean part of the beach. Barely any seaweed. I would recommend getting a higher floor ocean view or trying to get a preferred room. You have your own concierge on each floor, ours was Mario and he was so kind, and a separate pool. Also room service is great!! We def loved this hotel!! I can’t recommend it enough!!!

    Pure bliss

    Reviewed by 37gabyh() on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort is wonderful and the service just tops it off. Highly recommend the steakhouse and ask for Alejandro Hernandez and Elias Medrano. The manager Ithiel has the restaurant working smoothly and wonderfully. The food AMAZING and the truffle mashed potatoes are a must try. They treat you like family and it’s an experience I want to relive everyday.