Sunscape Sabor Cozumel Resort & Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 3548 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Entertainment team A+

    Reviewed by annettekI7727SA() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We came back with our family after 18 years. We had a great week. Fantastic weather, great snorkel trip, scuba from resort super convenient. Entertainment team Johnny & Irene are the best at what they do hosting volleyball & games. Super friendly, good English. The resort itself needs some organization, specifically waitstaff. Nobody is quite sure if they should be waiting your table or if someone else is. Food was good they did provide a restaurant daily guide the day we left which will be helpful for new arrivals. Our room had a few issues, leaking plumbing, refrigerator door not closing, no TP, broken patio chairs, broken railing on porch. Things were not perfect but we will be back. Cozumel has too much adventure to pass up.

    We love the Entertainment Team!!

    Reviewed by 480kayleep(Marshalltown, Iowa) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment team made sure my family and I were never bored. They provided spectacular shows and activities. Nighttime and daytimes activities like a fire show, aquatic show, Minute to Win it, Wipeout, water balloon fights, volleyball, etc. Johny was the best!!!

    The best entertainment team ever!!!!!

    Reviewed by 289ellan() on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third time at Sunscape Sabor Cozumel and it is just as I remember it. The entertainment team was amazing. My brothers and I had fun with Brit, Irene, Adan, Darwin, and especially Leo and Johny. They joked with us and we played lots of ping-pong tournaments with them. I can only hope they are still there when we come back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great Entertainment Team

    Reviewed by lainahl() on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had such a fun time hanging out with Johny, Brith, and Irene! They’re great at their jobs! We even made a awesome tik tok! They were always so nice and happy. Johny is pretty good at volleyball too. I will miss them so much!

    Clean and Safe! They are mastering what is most important.

    Reviewed by ReefClubGal(Denver, Colorado) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have been coming to this resort for 23 years. There are always some good and some bad. Reviews that say everything is perfect are hard to believe, of any place. BUT, I can tell you, what we considered the most important, the cleanliness and covid precautions were excellent. We were very nervous about traveling but booked our flights back in July 2020, when we assumed we'd all be vaccinated. We decided to do it anyway as our stressed family really needed a break. My kids have grown up at this resort, so it is their happy place. This trip was a much needed relaxation and for that we are grateful. As for proximity to the beach, there is no better resort on the island. EVERYTHING is clean, the remotes in your room are all sanitized and placed in sealed bags. Even extra pillows are sealed. You luggage is sanitized with spray before delivered to the room. Everyone is temp checked when you arrive and there is hand sanitizer everywhere. Mask are required in the restaurants (you need them because you will have to wait in a line at check in). We felt safer here than in the US. Of course, when the prices drop, you'll see people who leave their disgusting trash everywhere, like used masks and cigarette butts, but the resort does its best to clean up after these embarrassments. Special thank you goes out to our friend, the first smiling face you'll see when you arrive Juan Carlos, he will always take care of you. Rosanna at Portafino breakfast is great, also she's also at Sunnyside. She made sure we got our lunch right away so we could catch our flight. THANK YOU! We enjoyed the dinners at El Patio the most. The chef there is amazing and the staff very attentive. They wrote down their names for me and I lost the paper! We are there for three dinners and from the chef to the bus boys they are all great. Conception took great care of our family and clean up all our rooms every day. Covid testing is done on the resort, while not a funfest, it wasn't horrible. Results are same day, our came in after 11pm and we tested at 9ish. All in all this trip is what we all needed. There are some amazing rates right now and since its an island focused on safety, I would recommend this trip to anyone. Please remember to pick up your own trash and tip the staff, they are working incredibly hard.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4