Hilton Rose Hall Resort and Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5495 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The staff here are the best.

    Reviewed by acM2098NM() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our second visit celebrating a birthday. We spent a week with family for 5 days and then friends for 4 days. The staff always make our trip better - very accommodating, and genuine. They work hard, making sure all guests feel special. We had Herman and Rajay working our cabanas and every single wait staff at the poolside restaurant. Housekeepers kept our rooms clean everyday. There’s also always plenty to eat and drink! We will be back next year. Thanks for another great trip.

    Nothing impressive

    Reviewed by jennybaebee(East Stroudsburg, Pennsylvania) on May 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    There are better resorts. Food was very basic. Not many food options and the drink were disgusting. Check in was a horrible experience. Staff around the resort were friendly and recognize the flaws but can’t do anything about it. They just work there. Book your airport transportation in advance because they charged $60 for 3 girls to go to the airport. I wouldn’t choose this resort again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-2

    Hilton Rose Jamaica

    Reviewed by aspiringlifesavercpr() on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had the most wonderful time visiting Jamaica and staying at the @Hilton Rose Resort. The staff were amazing, some of my favorites were Raiheem~ he was more than a great bartender. He took the time to engage in meaningful conversation and educate us on some the the local customs. He was young but full of wisdom! The ladies Miha and Melonie took special care of us even singing and teaching us local dance. Both ladies were beautiful inside and out. Another, was Chef Garth! Upon request he came out and greeted us as we complimented the wonderfully delicious curry goat, he even shared his recipe. Andrea was another awesome bartender that introduced us to jerk pork and chicken. And I can’t say enough about Jason the entertainer. He kept us with plenty of activities. Always pleasant and willing to explain. There are just two things that I wish could have been better. The room temp was a little warm for me even at the lowest setting. Our last night we had reservations at the Italian restaurant and the experience was less than expected. The food was good but the service was lacking. We had an 8pm reservation and did not receive our meal until after 9pm. In fact the people that came behind us was done eating and leaving the restaurant before we got our food. All in all, a great experience and wild certainly recommend this resort. Katrice

    4/24-4/30 Review

    Reviewed by PamPam0423(Los Angeles, California) on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    TThe rooms were not as cleaned, the toilet flushes slow, and the rooms need to be updated a little more. They need more trash bins in the room. Aside from above, the staff was friendly, the food was great, beautiful resort exterior, and entertainment was great. Overall I had a good stay as the service and food outweighed the room issues.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Why did we wait this long?

    Reviewed by ColoAllen() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Unbelievable place to sit and relax. Daughter (16) had a great time on the pool water slide, lazy river and the beach. Down the beach (to the east) they had paddle boats, kayaks and catamarans to take out for free. Beautiful water, perfect temp. Service was great! Sasharee at the pool was the best we’ve ever had, very helpful and fun to be around. Colin at the upstairs bar always made the drinks the way we liked them. Omarie(server at the buffet) was always happy to see us. Anytime we went to those specific places we searched them out. Unbelievable service all 3! We paid extra for a seaside buffet one night- biggest lobster tails I’ve ever had in my life. Regular buffet always had local fresh fish. Plenty of excursions to do if you want. Went to Rose hall and took a tour of downtown. Felt safe the whole time. Upgraded our room the 2nd night to a suite and so much room! 24 hr room service and the view of the water.. nice. People are so much friendlier here than we experienced in other places. Really can’t believe how attentive everyone is honestly, very nice vacation. Price was about the same as Cancun or maybe a little more but worth every penny, money well spent as far as I’m concerned. Can’t wait to go back!