Crystal Cove

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2086 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Absolute Clown Show

    Reviewed by Gu34k(Sunderland, United Kingdom) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I expect a more ‘laid back’ service in the Caribbean but this is horizontal. I’m trying to give the staff some latitude but most of the time they are just uninterested at best - plain rude the rest of the time. To be frank it’s not worth 2 but I’m giving the mark based on the beautiful Caribbean Sea. From the comments made by other guests the Tamarind and Waves (same group, are a little better but not by much). If you know what you are buying into then fine. This is not a European 5 star or a US four star. It has amenities of a US 3 star and service of a US 2.5 star. The alcohol is plentiful and that may create a misty eyed 4 or 5 review but let’s be honest - rooms shoddy, service awful and overall facilities 3 star at best. Food very average, showers tepid at peak times and an overall cramped feel. My advice would be to either save your money and go for half the time at a decent hotel or come to terms with the fact you will be getting ripped off.

    Lovely relaxing holiday

    Reviewed by melwel200(Manchester, United Kingdom) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have just returned from 10 nights at Crystal Cove. We had a really lovely holiday and overall we were very happy with the hotel. The hotel is small and pretty quiet and right on the beach front. The pools are small but lovely and they were never over crowded. The beach is glorious, only slightly impacted by a lot of rocks and stones, so you need shoes for some parts. Lots of available and comfortable sun beds - but you’ll need to be up early to get one at the pool. The all inclusive water sports are great and you are able to do one activity a day. The breakfast is fantastic with a good choice. The standard of the lunch and evening food was good, but not outstanding and whilst the hotel has two restaurants there were occasions when only one was open. I have to say I got a little fed up with the food offering by the end. We tried the much advertised ‘dine around’ option at the other hotels in the group. I was extremely disappointed that despite trying on 3 occasions we were unable to get a table at the waves Japanese restaurant. I had heard there were only ever 6 spots and it seems the staff decide who they want to get a reservation for. This is my biggest issue as I was attracted by the dine around offer with just two restaurants on site- but it just isn’t as advertised- so beware! In the end we ate out on two occasions at Lone Star and Tides. Both very pricey, but lovely food and excellent service. The rooms were comfortable and practical for our family with an upstairs room and a couple of beds downstairs. Large enough and plenty of storage with effective air conditioning. Quality and choice of drink were good with Sauvignon Blanc and Merlot etc available as well as branded spirits, sparking wine etc My other big gripe was the lack of snacks available and very difficult to get ice cream for the kids. Lollies available but they often ran out. A few crisps at the bars and an ice cream station for the kids would make a massive difference to the all inclusive offering. On the whole the staff were lovely, but the level of service is not consistent with some staff quite rude and it sometimes seemed like we were putting them out when we asked for cocktails to be made. The hotel did have a number of retuning guests, but I am not sure I would rush to return - I think there are other places that are better value for money.

    All you have to do is ask!

    Reviewed by heatherd917() on Apr 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We loved our week here - not everything was as expected but the staff did their absolute best to find solutions for us. During our stay (end of March '19) the hotel was at low occupancy which impacted on my husband and I both positively and negatively; low numbers meant spare sunbeds everywhere and led to a calm and predominantly adults-only atmosphere - but for us the downside was that only one restaurant was open in the evenings rather than the two we had expected. Drifters, the outdoor location by the sea was great for lunch or an evening Bajan buffet but I wasn't keen on the Reflections restaurant with its anti-bird netting and cafeteria-like ambiance and was disappointed to see an Italian themed buffet planned for one evening. Hoping to be offered local cuisine we explained how we felt and met with the wonderful head chef, Chantal, who arranged an alternative menu for us, it was delicious, much appreciated and we were utterly impressed, thank you. I believe we had one of the recently refurbished rooms (345) which was light and airy and overlooked the gardens and faced out over the beautiful turquoise sea. Situated in one of the nearest buildings to the road, noisier vehicles could be heard from inside but it was such a great room with the quietest air con ever so overall we were very happy. We got chatting to many other lovely guests during our week, it's a very friendly place with many different areas in which to sit and relax with snacks and drinks available throughout the day. The beach is beautiful, not huge but there's plenty of space between loungers with gorgeous soft sand. There's a drinks gazebo where you can help yourself to iced water/soft drinks or request an alcoholic drink from one of the staff who frequently do the rounds. Swimming/snorkeling is fun, lots of fish to spot and it's safe too as there are designated cordoned off areas. We took the hobie cat and kayaks out several times at no extra cost, the same for donut and banana boats rides, just book your slot with the watersports guys at their hut. For our final two days the hotel had no mains water due to works being carried out nearby, a nightmare for them I should imagine but they did their best to minimise disruption to guests and organised taxis to a neighbouring hotel for showers whenever we asked. I would definitely recommend Crystal Cave, we had a really happy week and were very impressed at the way the staff went above and beyond to respond to our requests.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    CRYSTAL COVE

    Reviewed by hobie226(Crawley, United Kingdom) on Apr 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have just returned from a week at the resort. This year we are testing out three resorts on the west coast so we can compare the experiences. This is a smaller resort than we are used to staying in. STAFF All staff are very pleasant. We have no complaints whatsoever. They were polite and courteous at all times. The service can sometimes be slow but there are ways around it. RESTAURANTS There are two restaurants, one outside which offers buffet food, and one under cover with nets up to stop the birds flying in. They don’t use the outside one if it’s bad weather in the evenings so we only ate there once during the week. You just turn up when you like for this restaurant. They didn’t have a free table initially, but there is a decent outside bar with bar stools. They asked us to take a seat at the bar, but actually within 10 minutes the table was free. Its not as nice as the other restaurant. The other restaurant called Reflections is used for breakfast, lunch and most evening meals. Sometimes the lunch is buffet and sometimes order from menu. All evening meals in this restaurant are set menu. We booked our evening table time at breakfast each day. MENU The set menu has about five main options and starters. The food was really good. Medium size portions and a vegetarian option. We loved all of it. LUNCH BUFFET – Reflections The lunch buffet was a disaster. It was towards the end of our stay when occupancy had risen and I think there may have been other guests there from the other elegant hotels. There were a lot of families with children. Some people gave up trying to get to the food. There was only one small area with a lady behind the counter, cooking hot dogs and burgers. Of course, this is what the children and a lot of adults like to eat for lunch. Within 5 minutes the queue must have had at least twenty people in it, blocking the entire area to all other food. There was no way you could get to the hot pans of food, say if you were just wanting some cooked fish and rice. There wasn’t any room for the people queuing to move aside, to allow access to the rest of the food. So a lot of people sat back down without food. BREAKFAST BUFFET – Reflections Breakfast was really good in all ways. All the usual trimmings. They use UHT full fat milk (yuk). You do get used to it after a few days though! If you use the coffee machines, the milk tastes much nicer (cappuccino etc.) WINE Crystal Cove currently uses all makes of Frontera wine. White -chardonnay or sauvignon, Red - merlot or cabernet sauvignon and a rosé. The wines are 12% abv. They also have a dry sparkling wine (Mont Royal, I think) which tastes fine, nice and dry and is a 10% abv. There is a rosé sparkling wine also which is slightly sweeter. We ordered a bottle of champagne mid week. This came to 160 BDollars plus 25 BDollars tax. (better still, bring your own in from duty free) POOLS This hotel is not really suitable for young children who want a nice pool to play in. The pools are only decorative pools. They are tiny. You can however get on the water taxi and go down to Turtle Beach Hotel. We have stayed there before when our daughter was young and the pools are a much better size for the children. To be honest if you are a pool loving adult it is a squeeze trying to get around the pool area on a sunbed. There is not a shortage of beds on the beach and the staff will drag them up onto the pool area for you, but the pool area is so small that all the people looked crammed in. SEA AND BEACH There is no shortage of sun loungers. The loungers have their own adjustable canopy so you can get shade throughout the day. A really good idea. Many were empty throughout the day, on all days. We didn’t see many other people swimming in the sea for some reason. There are two main areas for swimming in the sea. One is small and is calm. The other is larger and rocky. We swam in the rocky side every day. You need water shoes though as there is no way to get in without going over rocky sand. We snorkelled over this area most days. However, the water turned from totally calm to crashing huge waves within seconds on that side, so you need to be confident in the water and definitely not safe for small children. The other side which was calmer is safer for children and is more protected from the waves crashing in. This is right next to the water sports area. If you can get the front sunbeds on that side, then this is ideal for keeping an eye on the children swimming in the sea. WATER TAXI This is a small boat which comes into the watersports area a few times a day. It takes you to the two other elegant resorts and likewise brings people to Crystal Cove from the other resorts. WATERSPORTS All water sports are free, except glass bottom boat. ROOMS We had room 128 which was a mid-terrace one bedroom suite overlooking the beach, on top of the water sports area. It was split level. Basically two very small rooms, one on top of the other, with steep stairs leading from ground to first floor. This is the noisy side. I would recommend a beach front, one level room on the other side of resort, which should be quieter. Our room was newly decorated and we had a superking bed upstairs which was mega comfy. Both a/c units were new and quiet. My daughter had a single bed downstairs. My daughter heard some people complaining about run down rooms. I’m not sure where these rooms are located on the resort. The main road is right outside the standard rooms so I guess there will be traffic noise there. EVENING ENTERTAINMENT Most evening there was music played either by DJ or live singing. They all finished about 10.30pm. Most people were then off to bed. TIPS On your way into Reflections restaurant you have to pass through the cave bar. Get a drink there and take it into the dining room. That way you haven’t got to wait too long to get a drink and the staff are really good at keeping you topped up. They have to go outside to get the drinks from the bar anyway so it just saves time. CRYSTAL COVE In Reflections, the area where the toaster section is does not work. Only two people at a time are able to get to the toasters causing queuing. On the other side of that wall is a long counter top area which is hardly used so it would make sense to relocate the toasters etc. to the other side of the wall. Please also consider moving the egg cooking stove area away from the hot pans of food. This leads to a big queue of people waiting for the eggs in the morning, obstructing access to the other hot food. This is also what caused the problem on the buffet lunch day when the huge queue formed for the burgers and hot dogs.

    Individual ratings:

    Service

    Service-4

    Value

    Value-4

    Thanks for a fab time

    Reviewed by Simon B(Chelmsford, United Kingdom) on Apr 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed for a week at Cristal Cove and I agree with one of the previous reviews the Hotel grows on you. My first impressions were a little disappointed but after a day or so I was in the swing of it and had a great time . Beach is excellent , food quite acceptable and good in Reflections. Loved the sunset cocktails up on the terrace. Evening entertainment was generally very good. Room we had was fine , very clean and bed was very comfortable. Staff very friendly and helpful. Water taxi was well worth doing. Some of the hotel is a bit dated and 70's but all in all good value for money and would be happy to return no problem at all.

    Individual ratings:

    Location

    Location-4

    Service

    Service-4

    Value

    Value-4

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