Moon Palace Jamaica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4485 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    A stay to remember

    Reviewed by deresahm() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot express gracious my time was at moon palace, the service level is beyond crazy, not to mention dining choices such as a sushi bar, buffet of all times of food, the japanese restaurant and Italian (more upscale) but my favorite, the entertainment was very good, I enjoyed the night club the most, good Jamaican music and great drinks to go with it, one notable mention that went above and beyond was George at the front desk, so kind and helpful and gave off such genuine vibes, we miss this place and can’t wait for round 2!

    Wonderful visit! We will return!

    Reviewed by Q4810WVwalterm() on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very. Good. The folks that did the food and service were very good. They formed very well. Service was prompt and they did regular check ups. We had no problems and the food was also very good not cold. Special mention to yavad (pool and beach) extra special kudos to Carolan Clarke and Janae Franklin of Pier 8 they are exceptional the best of everyone. As a Human Resource person I must say that Myself and My wife are very impressed. Menece and Sushan of Public area are very responsible and work well. Melissa of PR is also to be recognized for talking to guests and helping very professional and going beyond. She is also a people’s person. We will definitely be returning again. We are members and are happy to keep coming back. Only one issue the ac was loud on the first few nights got my wife upset. But the response was very good when they came to rectify the matter.

    Great Vacations!!!!!

    Reviewed by 595arturov() on May 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Moon Palace Jamaica has good location ...The Awe Spa was greatl. Davren,Ferrice,Sarah and Shanika great job making us feel comfortable. The spa is so relaxing. Buccaneers buffet waitress Odane,Dana, Chavonne, Andre and DAVOY good service.The Sushi Bar was good. Alwayne is very server. Momo's is delicious! All the food was soo good and SHENIKA is a excellent server! .. thank you !!!!!.Pier 8 was great service and the food was amazing, Danie and Richard great servers.the Jerk Hut was delicious!! Sabrina is very nice. La Gandola was very good , the service was excellent, Nordia and Natasha excellent servers.The Planner Vacation -Bernardo is very kind .The Guest Service -Ramón Navarro and Lulu Flores always so happy and friendly ...Gracias!!!!. The Palace Elite sales team Paola Duarte, Josue Oliva and Valeria Bussola very nice and professional!!!!! Gracias!!!!! .The Pool Area Menece always smile ,Orance ,Omar and HORACE and CHRIS-ANN are very very Kind!!!!!.The churros guy (Omar) is very server.!!!! They all made us feel so welcome! I loved hearing the "Yeah Mon", "In Jamaica no problems","Respect" ,"Sir" "My Lady". We were there for 8 days.All the staff was so happy and friendly except Tracy at the front and Tishawna is Manager front desk does not smile and bad attitude…Bad Vibes. I recommend Moon Palace Jamaica fantastic experience and amazing hospitality.Great Vacations!!!!!!

    Bummed

    Reviewed by DesiWeth(Austin, Texas) on May 02, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I’ve been waiting 10 years to go to Jamaica! We’ve stayed at Moon Palace in Cancun and absolutely loved it so tried the Jamaica location. The beach: What beach? The photos of the resort are a little deceiving as there’s practically no beach at this resort; at least not compared to other beach locations we’ve visited. If you have a membership you’ll get some prime spots but the view is a let down. There’s a large refinery totally distracting the lovely views. The food: Nothing super fantastic; not terrible. First resort I didn’t gain 10lbs in a week so I guess that’s an up-side. The room: This is where it gets clunky. The room itself isn’t bad at all. We’re on the 12th floor in Tower2 and the views are beautiful (minus the refinery). However, we have water leaking through the light fixtures in the bathroom. Called down, within 20 min they were here to fix it; took a while and the maintenance guy was very nice and we chit-chatted while he worked. Now, it’s the next night. A LOT of water leaking through the light... and now...also the bedroom ceiling through a newly created crack! Call down...twice... still nothing (2hrs) Now it’s dinner time. Can’t shower because they haven’t come. It’s our last night so we’re trying to have a last hurrah. Not sure if they’ll change our room or not so I’m hesitant to leave. I guess we’ll end up ordering room service (the Mac & Cheese is delicious by the way). All in all, glad we came. I got to see Jamaica but I’ll probably pick a different resort next time.

    Very good selection of food and activities

    Reviewed by kccarlson(Brainerd Lakes Region, Minnesota) on May 01, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Regular rooms - either one king bed or two doubles; two queens would be nice. Shower - our shower temperature needed a bit of attention (didn't get very hot), but they took care of it. Food - LOTS of choices, and good quality. Liquor - top rack brands. Service - good. One downside - there are cabanas, but they are only for use by the members of their frequent customer scheme.