TripAdvisor Traveler Rating

Entertainment team were amazing paris, areian and all the team very good

Great holiday at Moon Palace Jamaica. This was our first trip to Jamaica and certainly won't be our last. Every staff member is so polite and friendly. If you're English and wearing your teams shirt they'll talk non stop premier league! Our server Melissa by the pool was amazing keeping us topped up with drinks all day. There are also multiple pool bars which are handy when waiting for pizza. The drinks are also very good for an all inclusive. The food is also great with plenty of different options by the pool and on an evening. During the day we recommend the jerk shack. On an evening pier 8 and agra are outside but a great dining experience. Flowrider is an absolute must for kids and unlike other resorts it's included which is a massive bonus. There is also a slide, splash park and a pool with a volley ball net. We didn't go to the main evening entertainment but enjoyed the singers etc in the lobby bar on an evening. It would have been nice if they continued later as we couldn't use some of the other bars due to having a child with us. The only negative is the rooms and in particular the bathrooms are small. Also the hair dryer isn't very powerful but the hair straighteners are OK. We will look to come back but probably to a different room type.

This was my first time at moon palace and I’m already planning to come back. The staff was exceptional, I want to give a special shoutout to Shanet and Ky-Mani for always looking out and and taking care of my family and I at the beach. Reynaldo from the events team. Also Denise and Dez from the spa. They truly took part in making my birthday trip so incredibly special. I’ve seen all the reviews from other guest but actually getting to experience the wonderful service and amenities that Moon Palace provides was certainly great! Great food great ambiance great staff. Moon plalace will be a resort of choice going forward.

The kids camp absolutely made our trip. This kid absolutely loved, leaving her family to go have fun with other kids. Can’t recommend this this place enough. 10/10!

The hotel itself is beautiful, the food is great but the staff is really what makes this place standout. From Antoinette at the front desk, Nicki in guest services, Kadian, Shereda to Jimmar and Shane in the Momo restaurant…the staff is the definition of hospitality and great customer service.