TripAdvisor Traveler Rating

Eli was an amazing chef. He is very funny and entertaining. The food was also excellent.

Eli was our Teppanyaki chef and was awesome! We had such a great stay all around and can’t wait to come back

Poolside entertainment was awesome. Jahmone and the crew were exceptional. Loraine, the pool server, was super attentive and went above and beyond.

Great time!!! Room was spacious and well serviced! Had a great time at the pool with the entertainment team!! Shout out to Jahmone!!! Thanks for entertaining us and the conversation we had!!! Also a shout out to Loraine for serving us at the pool!!! Great service!!! Shout out to the entire entertainment team..Jason, Steven, Kamala, Ardian, Brianna, Lyanla, Alicea, Dontai. Great value for the price paid!!

We stayed at The Moon Palace Jamaica in May 2026 as a family of 2 adults and 2 boys aged 12 and 15. We had the best time! The hotel is very well geared up for kids of all ages. Both my boys said they just could not get bored at this resort as there was so much available for them to do. They spent a lot of time on the wave rider and the instructors here were very friendly and helpful. They also loved the Wired lounge and so did we to be fair! Javennie was lots of fun and always happy to play games with us. The food at this resort was very good-so many options to choose from and we found the quality to be of a high standard. We thought the buffet was better at breakfast and lunch rather than dinner time, but there were so many other options. The app is an absolute must for making reservations, ordering room service etc. We had an issue with our safe which I reported on the app and they were there in 10 minutes with a new one. Room service was very efficient with lots of options available, even bathroom items were available to order to your room. We stayed in a deluxe resort view room with a balcony which was located in the South building. The room was clean and modern and had enough storage for the 4 of us. The evening turndown service was a nice touch. Probably the only downside for us was the view from the balcony, we could see the sea but we overlooked several rooftops which were quite noisy, but we did not pay the extra for the sea view, so that is not the hotel’s fault. There are 2 beaches here and both are beautiful, the smaller beach was great for snorkeling and had water activities. The larger beach was stunning and this is where the amazing Jerk Hut is located which we found great for a lunch time snack. My favourite restaurant was probably Pier 8 but honestly we did not have a bad meal anywhere for the whole 2 weeks. My eldest son loves sushi so he spent a lot of time at the sushi bar. We are not big ones for evening entertainment, we liked to have a drink in the lobby bar where they often had live music and the drinks were amazing, Sherene served us here and was such a delight! Always had a smile on her face and was very attentive bringing us drinks and plantain chips, she deserves some recognition for her customer service. We have stayed at The RIU hotels, The Grand Palladium and Royalton Negril and I think this was our overall favourite. I’m sure we will be back.