TripAdvisor Traveler Rating

The place was clean and the food was not bad, except for the Jamaican food! you must know by now that lots of guss come for the Jamaican food. It was my birthday celeberation and the staff goes all out to make us feel welcome and happy! We would return or recommend if the menue has better choices, this is not our first time to the Palace so we know what to expected!

Excellent for kids and playroom staff have been excellent especially Donna. She was amazing with kids and looked after them really well. My kids loved all the activities at the resort like The Dolphins cave and the arcades. All inclusive, especially snack bar and jerk hut was just ideal.

Amazing location looking out over the beautiful bay, the hotel was really well maintained and the food was exceptional. The staff were very good as well especially Lorraine, Menece and Abigail on the pool team they were exceptional. The only thing that brings this hotel down is the ‘credit’ system, we were basically lied to several times about not being able to book a particular excursion boat despite having the points to do so, one rep told us there was no boats free we could use our credits on (conveniently they were free the day we checked out) but other boats at an extra cost were available, when we asked another rep about free boats she said they were all available. Just don’t give the credits out if you don’t want people to use them or making them impossible for people to use them…. If we’d have had some honesty and transparency we would have paid extra for excursions but because of the way we were lied to several times we thought against it. Overall one of the best all inclusive resorts I’ve ever stayed at, just don’t expect to use any credits that you are gifted.

Moon Palace Jamaica is a nice property. The beach is small but very nice. The inside of the property is beautiful. But what was really impressive was the staff. Leroy Perry in the sales department is top notch! He's super knowledgeable, professional, and answers questions thoroughly and thoughtfully. He and Venice Coombs made the trip special for me and my family. Also, if you need any help with activities after you check in, look for Janelle. She's great and super helpful as well! Thanks for a great experience!

We have been to several Moon Palaces, and while the facilities of this particular one are not as good as the Moon Palace Grand, I want to highlight one thing that the kids loved - the Playroom. Jermaine and Setirah were amazing! My 3 girls LOVED going to the Playroom to hang out and couldn’t get enough. The lovely ladies there were so kind and good to the children which allowed us to enjoy some adult time. We knew the kids were safe and well taken care of. Thank you Jermaine and Setirah for making our family vacation truly a vacation for us parents! Besides the playroom… In terms of the spa, it was overall nice. I think they need some work from an operations standpoint for better organization and it could feel less rushed, but the folks who work there put in a lot of effort. So I think the improvement lies in rooms (despite a family suite, the doors would knock into each other, you can’t open the connecting room and leave it open for kids to walk in at night without banging the front door if it’s opened). So rooms are definitely quite below average in design and luxury for what the other ones have. The people are very kind and helpful. But not over the top going out of your way like we’ve had in other places. Which makes me wonder about how well they care for staff etc. Food - OK. The buffet has variety. Somehow anything with cream tastes very artificial - cake frosting, fillings etc. Not much to rave about on the food. Beach - great access. Felt private even though it was busy. So overall worth checking out once. Would I go again? Not sure. I think if I’d have to choose, overall Cancun has much better options.