Moon Palace Jamaica reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4902 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Did not live up to expectations.

Sophia W (Baltimore, Maryland) on Jul 04, 2022

Grounds were beautiful, clean and modern. Looks like the pictures online. Staff members were pleasant but I expected more because of the cost of the hotel. Check in was basic, no explanation of grounds, dining etc. lots of attention to curating add on experiences instead of elaborating on what was already available. The food was mediocre at best. Options were limited, late coming out or no longer available. Breakfast was the best meal everyday (and even that was lackluster). The beach was great and beach staff attentive.

TripAdvisor users rated this property 5 out of 5

You won't be disappointed!!! Good Time!!!

brickhomes1 on Jul 04, 2022

I stayed at Moon Palace in Jamaica for 7 days. The resort was clean, the employees were nice, the entertainment was great and the food was good. A lot of activity and buzz are on Friday and Saturdays. The nightclub was packed on Saturday and the music was dancehall, afrobeat and hip hop. All of the shows were good, but make sure you stop by the Loud Lounge. The singer and band are amazing. Look for Omar the Churro guy. The Churro guy gets stalked daily. The Churros are that good. While you lounge on the beach, there's a small resturant called the Jerk Hut. You can get different Jerk food daily and they also offer dinner at night on the beach. We had a great time and even enrolled in their vacation club. We're ready for the Moon in Mexico and Punta Cana.

TripAdvisor users rated this property 5 out of 5

Excellent Again!!!!

keenanaik (Mississauga, Canada) on Jul 03, 2022

My family visited Moon Palace Jamaica for the second time in 12 months and it was once again an excellent experience. The room in the low rise building was spotlessly maintained, the food was great and most importantly the crew at the pool bar area remembered me. Thanks to the entire team at Moon Palace for a fantastic experience from check-in to check-out.

TripAdvisor users rated this property 5 out of 5

Summer vacation

182nathaliab on Jul 02, 2022

This is my second time and I got nothing buy five star ?? service thanks to the door men and the buffet staff Devoy thank you my friend always helping us with great choice of food and drinks always a welcoming place can't wait to go back

TripAdvisor users rated this property 5 out of 5

7 Night family Stay - Moon Palace Jamaica

jeremybeagles2022 (Edmond, Oklahoma) on Jul 01, 2022

Our family of four had a fabulous 7 night stay at Moon Palace Jamaica. From the moment we arrived, to the daily we sadly had to depart, we lived every moment of our stay. The rooms were spotless, the various restaurants were excellent, and the other accommodations, including the spa, were phenomenal. Lastly, but not least, the staff really made us feel like family, absolutely beautiful people. We can’t wait to return again very soon. Thank you Moon Palace Jamaica!

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