Booked to visit the Moon Palace and booked a “ Deluxe double room with a balcony” ( resort view )
We booked to come away to celebrate my husbands 50th birthday!
I took time out to email ahead and ask if there was anything I could arrange for his actual birthday and if we could have a room with a nice view ( wasn’t asking for a room upgrade just a room with a nice view )
Arrived to a view of a roof top !
My views at home looking into my garden are nicer than this !
Reception staff think it’s amusing not helpful in the slightest !
Jan 29, 2023
Judane & Akeem were the best! The entire team there were wonderful! The property is super clean & kept! Looks like a brand new resort, does not look 15 yrs old from renovation. We enjoyed the restaurants- food choices were nice! Entertainment was on point. Beautifully clean property. Plenty of pools!
Great hotel and location. Even better staff and service
Jan 29, 2023
Great time had by the whole family at moon palace and we will certainly be looking to return after our first experience of Jamaica! Hotel is in superb condition and real care and attention on maintaining this is apparent daily from the army of hard working staff. Everyone looks after you from the minute of your arrival and nothing is too much. The detail and thought from room service having a nightly knock to see if you need a turndown or some extra chocolates to the mobile churros stand which comes around the pool (which is lethally good) is spot on. The food is first rate and there are many different options from sushi to pizzas and the restaurants are very easy to use. The main buffet restaurant has the greatest choice of cuisine I’ve seen and no one went hungry! The coffee shop cake and crepe service was first rate!
The pools are good size and there are many of them and the beach couldn’t be closer with great additional activities from kayaking to body boarding. The surf machine was a personal favourite of our 12 year old and the hour with the on-site dolphins is a must do and personal highlight. Hotel location is perfect for trips and catamaran to dunn river falls is a great experience with easy support to book from the events team
The social team were superb and tyrese and Christopher really made us real engaged and welcome and have you laughing a lot. The wired kids lounge for the older kids is a great idea with pool, arcades and basket ball etc and timoly in here again really looked after us.
The best thing I would say overall is the value for money. Yes it’s expensive to book but you get what you pay for and there’s real value for money with NO hidden extras. The details in the no payment arcades, gratis surf machine and beach equipment hire and branded spirits at every bar etc… we thoroughly enjoyed our time at moon palace and would recommend
Jan 28, 2023
First I most say this place is amazing my next vacation is coming soon I have been going to moon palace since 2018 to celebrate my birthday day with my family I love this place I have tried other resort before but moon palace is the best so for, all the workers are so nice the security at the lodge front are nice and pool guys that clean the pool in morning Vernon and glenroy they also take my pictures for me.
Jan 28, 2023
Very fun and kid friendly I went with my parents and had a very great time the food from the jerk hut was good zi made alot of friends and took my siblings to WIRED were this very friendly staff member named Timaly played with my siblings and kicked my butt in pool 17 times??. But overall very good resort with room service staff and everything they include and stand for