TripAdvisor Traveler Rating

We went as a first family trip with our kids (10 & 5), overall the resort was good, we went during a slow time, getting seats at a restaurant was no problem but it takes forever to get food at gondola or pier 8, think in total we were in each one for 2 hours(craziness), the pools were great, the bartenders were awesome, Kyle and tyreek were my favourite bartenders they were great. I HIGHLY don't recommend doing the timeshare presentation for the extra credits it's not worth it, after we said no multiple times because we didn't want to be locked into something the final guy to come in and talk to us was extremely rude, basically calling us poor because we didn't want to buy into there timeshare, insulting us under his breath for being in his words "cheap Americans". Other than that the overall resort was great, the kids loved the pools and the arcade was great. Really hated the checkout experience because I guy comes upto you trying to sell you a voucher for 300$ and even after we repeatedly said no he followed us out of the hotel all the way until we got into our private shuttle and shut the door on him did he walk away. Very very pushy and now I honestly dont know if I'd go back to moon palace, definetly a different resort because I love Jamaica it's where my families from

Awesome experience with trendies service, great people and beautiful country

Lovely spot...great staff, especially during arrival ????

A loud shout out to Warren and RDN from the entertainment team, both have been fun to hang out with on the pool, both have great energy with great genuine respect to all guests! I would also like to shout out Kevia from the momo restaurant she's been amazing, with great vibes and always had a smile on her face! Akeem from the main restaurant has also been very friendly, his smile and kindness always made our brunch something to look forward to!

Everyone was GREAT! Staff is extremely friendly and welcoming. Sherene, Kevin, Jonathan, Gregory, Clayton, Big Ray, Veronica, Colin and Ray were just some of our favorites! They took such good care of us. Because of them we made such fun memories this week, thank you to all!! We will be back and highly recommended!!