TripAdvisor Traveler Rating

Momo chef Eli was amazing and staff

Ingrid was an amazing chef and Micah was a terrific server!

I think that this is a great property and view however a lot was under construction which I understand, however it is an inconvenience none the less

Hotel was dirty. No hot water for 5 days. Food was mediocre at best. Management was indifferent. Worst of all the Palace hotels, and we have been to several,.

My family and I were at this resort in March 2026, and on Monday evening March 23, my family was eating at one of their restaurants and my wife started choking and could not breathe. It became an immediate emergency to provide aid to her so that she could breathe. I started screaming for someone to help her, and several guests were screaming as well. Every customer that was in our section of the restaurant got up because of the severity and noise from the incident. This was a life and death situation in which every second was critical. I tried giving her the heimlich manuever, as did several other customers that were there. With each passing second the situation became scarier, as no help was provided. Not one restaurant employee was trained to give the heimlich or assist, and when my kids ran to the front desk of the lobby to try and get help, they reported that the front desk people laughed at them and did not do anything, causing them extreme fear that their mother was not going to survive. That alone was absolutely horrible. As the situation grew worse and I realized that no help was coming from anyone at your facility, I began hitting my wife in the back to try and dislodge the food that was caught. At this point, part of the restaurant had emptied due to the chaotic, loud, and emergency that was going on. My wife started to be able to breath a little bit more, but nobody was sure that she was ok, and the panic increased. Several minutes later (well past the point where this could have turned tragic), a "nurse" from their facility showed up. This "nurse" probably weighed about 70 pounds and was maybe 5'1" tall. She was completely unable to assist my wife in any fashion, and my wife is a small person (5'1" tall). I kept screaming and asking for someone to come that was trained in giving the heimlich manuever, and representatives from your facilty said there was nobody that could. Not one restaurant employee was trained in this. As the "nurse" was there doing nothing, other restaurant customers were providing guidance to my wife and helping try to get the food dislodged by physically hitting my wife in the back. Again, the "nurse" was there but was doing nothing. And not one other person from the facility was able to provide assistance. In the midst of this panic, I asked a resort representative if a doctor could come, and I was told that there was no doctor. However, the website states that "Medical service is available 24 hours a day, 7 days a week". This is 100% not true. A complete lie. Additionally, the website states that if someone needs medical care during their stay, your resort "Offers a medical service". Again, 100% not true. When the situation became worse and nobody on site could provide any help, we decided that she should go to the hospital, which was a huge risk because every minute that she was not able to be given care could have been deadly. We had to take an ambulance (which cost $530 round trip) to a hospital for something that should have been able to be provided by a medical professional at the facility. Additionally, the hospital where we went was very dangerous (no security and we were the only non-locals) and lacked basic safety and hygienic standards. I did not feel safe at this hospital, the level of care was atrocious, and the facility was filthy. This is where you will end up if something happens to you. My wife nearly died from choking at this resort. Even thinking about what happened gives me anxiety and is a memory that I would like to purge from my mind. And my two young children had to witness all of this. It is completely unbelievable and unacceptable that with the number of guests staying at this resort that they did not have one person that could help my wife. This was a life or death experience where every second mattered. My wife could have died. And there was nobody there to help her. NOBODY. The negligence on their end was almost deadly. Thank god it was not. If I had seen this story online from another guest before my trip, I would have cancelled my reservation. To be in a resort and not have any medical professionals on site is simply not acceptable, and a complete lie from what is on their website. There have been many negative online reviews about the customer service and lack of medical care; but this review will be worse than all others. I have contacted the facility more than 20 times since March to try and work this out with them, and I have been patient before I posted this, but I will be patient no more. The most that they have done since is followed up with a phone call (in which they were mostly defensive), and that is it. I would NOT visit this facility at all, as they are ABSOLUTELY NOT equipped to handle any health situation. If anything happens to you (even something small like a splinter!!!), you will have to get into an ambulance and travel 20 minutes to the nearest hospital, which is unsafe, unsanitary, and offers horrible medical service. They state on their website that they can provide medical support and services, but this is an ABSOLUTE LIE. Additionally, they have not shown any interest in what happened to my wife. DO NOT VISIT THIS RESORT