Moon Palace Jamaica reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.4
  • Rooms 4.2
  • Service 4.4
  • Value 4.1

7630 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Spa experience

Keisha H on May 09, 2026

Sandreen and Shanique were amazing. I feel like a million dollars! Thank you for a wonderful experience

TripAdvisor users rated this property 5 out of 5

Amazing time in Jamaica at the Moon Palace!

mcstaff02 (St. Catharines, Canada) on May 09, 2026

The resort was fantastic - amazing ambiance, terrific food, tons of activities for everyone, and the staff were fantastic. Shout out to Shanakay who was super attentive and always made us feel welcome with a smile!

TripAdvisor users rated this property 5 out of 5

Soft Hands, Pure Magic & Much-Needed Relaxation ?

Andrea A on May 09, 2026

Simone was absolutely amazing at the spa. She really took her time and paid attention to my body I work nonstop, and this is my first vacation in years, so I truly needed that level of care. She kept me completely at ease the entire time. After my massage, I had a balancing facial, and wow… my skin felt incredibly smooth, brighter, and just overall refreshed. Whatever products she recommends get them. Trust me. Side note: her hands are so soft, and she works pure magic. ?

TripAdvisor users rated this property 5 out of 5

Hospitality at it's finest!!

Nordea H on May 08, 2026

I was standing outside the Jerk hut and your employee Raymond, introduced himself and offered me a drink. He was extremely hospitable and polite. I was impressed with his mannerism so I waited until dinner at 6pm. Since my experience, I stopped by every evening for dinner for the remainder of my vacation. It is absolute pleasure meeting him.

TripAdvisor users rated this property 5 out of 5

Big up Daniel all the time

Kimberly A on May 08, 2026

Really enjoyed the service and the food at the Gandola. Daniel was my waiter for the night, exceptional service...

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