TripAdvisor Traveler Rating

The spa is very warm and cozy. The massage from Nickeisha was very caring and skilled! Best part of the vacation so far.

Excellent service , food , spa was amazing thanks to shelicia - very hospitable at the spa . Hard worker . One of the best messages i had - cant wait for my next message .

Overall I simply love love love this hotel. Things were streamlined - easy check-in (straightforward and uncomplicated. I cannot remember the young mans name but - he was great.. his name begins with A (he had impeccable nails) The Great Bits Room was clean Wifi connection - immediate and TV great The Bed - the Absolute Best (Excellent Qualiity) The bathroom - all you need , hairdryer and tongs (not cheap) The Robes - quality The Food - Delicious (the Jamaican station at breakfast was superb - please commend the chefs, loved the boiled dumpling, ackee and saltfish, catalo, in fact everything. the chefs who cook the jerk pork and chicken - you are brilliant and consistently day after day it was scrumptious.; the female chef in the steak restaurant - she knows how to cook the other chefs need to learn from her; the meatballs in the Italian restaurant was buonissimo and the room service lovely. The Pool area - clean and relaxing Staff - bar staff, all excellent and welcoming. Helpful in the gift shop also. AREAS TO IMPROVE some younger guest coming down to breakdfast in their robes and scarves - its taking. away from the quality of the hotel. Some guests not teaching their children manners - gratitude in saying thank you when they are serves I travelled solo and on holiday, like when I am at home, I make a point of never forgetting my manners - not forgetting to say please and thank you. It was quite sad to see some staff go out of their way to be not so polite and at times rude. I was spoken over; I had a query and was told to come back without being allowed to finish my sentence and when I raised it with their supervisor I felt she did not listen and elected to deal with the matter on the phone, despite my being upset at how I was treated.. (This was in the room where you book excursions at the front). As a female, who champions other females this was most disappointing. interestingly, I never experienced any ill-feeling from the male staff. I would advice you to plant a female guest and let them visit that area and the spa nail area and give their feedback. (Simply booking a nail session was laborious (slow) and handled miserably - no smiles, hostile, unprofessional and I was made to feel as if I was inconveniencing them With all that said, these individuals (who should not work in customer facing roles if they are going to interact in such a way) could not dampen my love for the hotel and my overall positive experience. I met. so many nice people and other hospitable and welcoming staff - not to mention the hotel and its amenities - superseded my expectations and made for such an enjoyable holiday. I hope to be back next year

Hands down the best experience ever!!! The beach was gorgeous, and Karlene at the piano bar is an absolute gem. Amazing service, the sweetest smile, and just an all-around incredible person. She made our piano bar night the highlight of the trip!!

We had an amazing stay at Moon Palace Jamaica as a group of 12, spread across multiple rooms, and everything was perfect from start to finish. The service was excellent throughout our stay. A rollaway bed was delivered within 30 minutes of our arrival, and room service was always quick, efficient, and the food arrived hot every time. The food options across the hotel were fantastic, with plenty of variety for everyone. Special mentions must go to the Indian restaurant and Pier 8, both of which were outstanding. A special thank you to Javennie who was a wonderful member of the team. He always took the time to chat with us, check how our day was going, and made us feel genuinely welcome throughout our holiday. The snorkelling and glass-bottom boat trips were absolutely worth doing. Thanks to the resort credits, we only had to pay the tax, making them incredible value. One of the highlights of the entire trip was seeing rays swimming around me, a moment I'll never forget! Overall, an unforgettable holiday with fantastic service, food, and experiences. We would definitely return and highly recommend Moon Palace Jamaica to others. ?????