TripAdvisor Traveler Rating

Amazing property. 5 star potential BUT we were shocked to see how unkept this resort hotel has become. The pool area , which should be stellar was unclean; and the pools as well as. And the bathrooms as well. Workers prioritized straightening out poolside chairs rather than mop the pool areas. AND not keeping the pools clean.

Every morning at 6:00 am, loud, squawking geese woke me and other guests up. They roost everywhere including guest balconies. They also poop everywhere. The little in room coffee maker broke, spilling hot water all over the desk. I asked if housekeeping could just bring a new coffeemaker and was told no because there was no housekeeping that day. 5 mins later there was a knock at the door. Housekeeping was making their daily rounds. They have beautiful bathtubs but the drain in mine was broken. There was a plastic bag and a cardboard box floating in the koi pond for days. The worst is none of the restaurants have gluten free menus. There isn’t even a GF noted next to items that typically don’t have gluten. I ordered sushi one night and told them I have celiac disease. I got the roll and GF soy sauce. It was delicious. Two nights later I ordered the EXACT same thing and was told the rice is made with gluten. The manager later told me there was a mistake. The chef and server mistook MSG for gluten. The sushi actually didn’t have gluten. It had MSG. The staff was all very nice, especially Ariel who rotates in the restaurants. However, dietary issues are not new. The food service team needs to get coordinated immediately. This resort could be exceptional but they have work to do.

I went to this resort on business and stayed 5 days. Let me tell you…they would not let you lift a finger here! Bags were taken to the room, room service was walked in and placed on the table, towels by the pool were delivered to your seat and more! Huge shoutout to the pool boy Carlos and towel girl Amelia. These two were amazing in making sure you gained your full relaxation by the pool. What a great area with many amenities. Looking forward to my next stay here. Great job, Marriott!

Great experience here - Maziar Ghadiri is very friendly and helpful, knowledgeable about the local area. This is a lovely property and it has a traditional grand resort feel, with nicely landscaped grounds -David

Beautiful property and wonderful associates, especially Veronica Bush. Veronica made my stay one of the best stays I've ever had. She is a true gem & the property is extremely lucky to have such an amazing ambassador of hospitality. I mentioned I was traveling for my birthday. On my email correspondence, I let the guest services team know that I LOOOOOVE palm trees, and kindly asked if they'd consider ensuring my room had a view of a palm tree or two. Palm trees have always made me happy. Veronica replied and said she'd work on something special for me. She let me know she was going on her days off and when she came back, she would look at the inventory and let me know. To my surprise, Veronica upgraded me to a Signature Suite! When I arrived, I was able to check-in early - thank you! I also was greeted by a phone call after check-in from Veronica, where she asked if I'd be in the room because she had a surprise for me. To my delight, here came a birthday balloon, champagne with 4 flutes (she remembered my friends were joining me!), a beautifully written birthday message on a dessert plate, and charcuterie - my favorite. She also left me a handwritten note that wished me a happy birthday, and ensured the view of the palm trees were to my liking.Veronica's gestures came at a time where I needed them the most, and they will never be forgotten. Thank you again to Veronica for making my stay incredible, and for truly having a heart of gold. My trip to your property will never be forgotten!