Plaza Pelicanos Club Beach Resort

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2573 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Plaza Pelicanos

    Reviewed by Johnnyboy085() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was a wonderful place for a vacation and in particular Raul-the activities director was wonderful and always keeping people engaged. It’s a great place for a family vacation and while it’s somewhat small the services are great!

    Disciminatory Roach-Motel Mexican Swapmeet Plaza Pelicucarachas

    Reviewed by socaguy() on Sep 25, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Plaza Pelicanos does not respect their guest. The staff is rude. It discriminates LGBT people The property is disgusting and it should be ashamed to call itself a resort. The PROPERTY: Super basic. This place DOES NOT give you that resort feeling at all. The area where the buffet is old, infested with ants, and saw several roaches near the serving spoons. The buffet it self was even more disappointing, and after seeing the crawling pest, I had no desire to eat their sorry looking poor-man's spread anyways. My review may seem a little harsh, but it's all true! Plus, as a patron that pays for a "resort", we expect what is promised. THE POOL! LOL- OMG it had a thick film of dirt-brown grease, it looked like a cesspool! The pictures on the website are incredibly deceiving (to say the least). I'm a proud Mexican, but this resort is FULL of "local undesirables". Plaza Pelicanos is basically a Mexican Tianjis (swapmeet) that has a roach-motel inside of it with unsupervised kids running around EVERYWHERE like a wild village. The ROOM: after mentioning to the front desk that I was celebrating our anniversary, he asked where's my wife? I said my wife is next to me, and he's my husbad. He looked at us both UP AND DOWN and said in a very bitchy tone "we don't really do anything special for occations". We immediatly felt out of place and very uncomfortable. We stayed the first night in the rock hard double bed and went on a tour the next day. Skipped the gross breakfast and ate out. When we returned from our trip, my husband went to talk to the manager David to express our concerns. David had ZERO interest in what was coming out of my husband's mouth...something OTHERS on TripAdvisor have said. AS my husband complaint, David had a blank stare and kept looking at his computer- well I reached over and saw what he was looking at: he was looking at his HOROSCOPE! I then chimmed in and asked: do you even care about our concerns?!!! His response: what would you like me to do about it? I told him move us to a better room where we can't hear the entire Puerto Vallarta village and ALL their kids running around and start treating us with a little respect. He said, I can't do that. THAT SIMPLE. ---- I know a homophobe when I see one. This man clearly was not helping us either becuase he's THAT careless like others say on here, or he's a blatent homophobe. What did we do? Simple: I told my husband, right in front of David, this guy doesn't care, LET'S GO. Thank GOD I didn't book direclty through the hotel and got my money back from the third party booking engine. We took our hard earned vacation money to a beautiful charming villa called Hacienda Buenaventura where we were treated like royalty and paid less than the dirt motel that the Plaza Pelicucarachas is.

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    perfect fmily vacay

    Reviewed by Trail480725(Sexsmith, Canada) on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    i am a review junky, and there are alot of good, and alot of bad reviews on this resort. i did also think i was booking the other plaza pelicanos (grand beach) at first, and realized after i booked it at this one ( club beach) but it had everything we wanted at the perfect price so wasn't mad. we did west jet vacation leaving from Edmonton, and had no issues, i did get sucked into the sales reps after the security in mexico, i was warned, but i expected them outside, this lady seemed so legit.my hubby stopped it right away tho. got to the hotel right in time for dinner. the food does get a bit repetitive, but we are not picky and always found something to enjoy ! the bars all had weird hours, but you got to figure it out real quick. the resort is mostly vacationing Mexican family, but it is mexico ... and we came to be around Mexicans !! everyone is so kind and welcoming !! every single staff went above any beyond. we did waste a wholllllle day on the pirate ship. we all got sea sick and couldn't enjoy it.it did kind of suck they take your bracelet away when your shuttle inst for a few hours. luckily the bartender didn't care and knew we were there all week and jut served us as normal. the beds were not the best and we all froze the first night, but we got more blankets and still slept ok. the beach was small, but perfect. there is alot of vedors, but after a few days of saying no, they do leave you alne !! i turned it into a drinking game, very dangerous. the wood fire pizza and civiche in the afternoon was my absolute FAV!! and the bartender always filled my thermos right full. we also work in the service industry and are great tippers. my fav person was hands down Javier in the morning for breakfast, he was so kind and his smile was so welcoming. id go back just to see him again !! ( im crystal, with the rose tattoo on my leg, and the little blonde boy!) everything was always clean,and fresh. location was perfect, we went and walked around for bank, and food and to check it out a few times and felt very safe ! also yes, you do have to walk across the parking lot to gt to the other pool and beach, but you dont even notice after a day, its quite enjoyable to be able to change locations when your ready !!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Nice Place

    Reviewed by Philh0164() on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very Clean and good value for the money. Only a short cab or uber ride to all the shops and Market. this was our first time to stay here but we will return. I like the smaller crowd and smaller resort with all the amenities as the larger resorts.

    Great price, and excellent services!

    Reviewed by Samuel L() on Aug 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice Mexican beach resort, and have everything we wane appreciate the delicious fresh Mexican foods, excellent services, and great for family vacation with kids, because chilren can play and swim in the pools, and adults can adventure in the Pacific ocean although the wave is bit rough, but worthy to fight and exercise.