Secrets Cap Cana Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7641 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing vacation at Secrets Cap Cana

    Reviewed by Mamabug17(South Fallsburg, New York) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned from a 12 day stay in Cap Cana, a private, gated, picturesque area just south of Punta Cana and the airport (20 mins) There are several properties to choose from in the area and we just happened to pick the best one! My All Inclusive Outlet filters matched me with this resort and it couldn't have been a more perfect fit. It's an adults only retreat with multiple pools, hot tubs, bars, entertainment and the most wonderful, caring, and attentive staff. We are from NY so, as you've probably heard, we don't take to being initially friendly with other people easily. Here you can't help it, this place just exudes happiness. Food - better than other all inclusives we've been to. It's apparent that they make (most) everything from scratch and there is a good variety. Our favorite foods were actually the most simple - the lunch on the beach, the Barefoot Grill, and sitting at the sushi bar. Room service was fresh and quick. I would have like to had more local cuisine. The rice and especially the beans we very good but, I longed for some stewed chicken, ox tail, or peril. Accommodations - We stayed in a Jr Suite Ocean View, Building 5, 5th floor. The view was amazing! Though this building is set just a bit farther back on the property, being on the 5th floor gave a great view. 1 group of trees blocked the sunrise unfortunately. The double rain shower is as advertised, guessing I would say 5x8 with good water pressure. Sheets changed everyday and nightly turn down service. Oversized tub out on the balcony. Swim out suites are also available as are Preferred Club upgrades that include bigger rooms, butler service, upgraded liquor choices, and private beach and pool areas. Vibe - So chill. I didn't know if Adults only was going to be, well boring. It was not at all. Live entertainment every day at 3:00, excursions, activities - Zumba, dance class, aqua spinning, games, volleyball, kayaks, paddle boards... Keep in mind that we did none of these things and still had an amazing time. Always some nice island music playing over head at a reasonable level. You can play your own music but only on your phone really, no speakers allowed. I did see them ask a guest to turn her music down. There were guests of every age and all seemed happy. Save the best for last! THE STAFF - My husband and I have each been in the service industry for over 30 years. We know what we want, we know what to look for in a staff member, and we have high expectations peppered with a healthy dose of compassion. These amazing men and women sweat their coconuts off every day and all you ever see are smiles. Yefreisi was our concierge for our stay. She's actually a concierge in training so she has to work her regular job as a hostess at various restaurants around the property while attending to clients. She didn't miss a beat! We were able to text her and she always answered promptly. She even offered to go to the store and get me aloe! I don't know if you can request a concierge but, if you can ask for Yafreisi!! On Yefreisi's day off we were tended to by Wolfan, a seasoned concierge who was attentive, knowledgeable, and friendly. He arranged our covid tests and made sure we had everything we needed before and after. I wish I could remember all the names of the great staff we had during our stay. Doris, Yoka, and Ariel were our go-tos at the pool bar. The entire Entertainment Team is amazing, my fave is Mr Blue. All the folks at the Coco Cafe made amazing coffee drinks and shakes with a fun flair. Anthony from the Spa is a rock star and now my husband likes to yell 'venga!' at everyone. Random thoughts: Buy your jewelry right there at the resort! Lydion Jewelry has beautiful, quality pieces at very reasonable prices. Since we booked the whole package on AIO the airport transfers were included. We had Amstar, they were great, no complaints. BUT if I did it again I would get private transportation, VIP service to avoid the lines at Immigration. I've seen some kvetching on line about the dampness in the rooms. Have ya seen my hair? It's the Caribbean, embrace humidity.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Beautiful hotel!!

    Reviewed by Marty1321(East Peoria, Illinois) on May 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time!! Our room was beautiful and had a great ocean view. We also had a swim out pool which made everything so much better. The food was good. And although some of their restaurants were closed due to not being at capacity room service was good!! And our butler Oliver was outstanding! We all made such a great connection with him! He made sure we knew what was going on everyday!! I would definitely go back!!

    Secrets cap Cana

    Reviewed by N3659FZmiras(Birmingham, Michigan) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Esperanza, Gerardo, Yaylee, Rigoberto, Wandel, these are just some names amongst many I remember. I have never been anywhere in the world where the service was unmatchable. We were treated like royalty. The staff some of the most sweet and charming I have ever met. The resort had everything. Including fitness, entertainment and not to mention the fabulous food and drinks. I highly recommend this place to anyone traveling to any type of all inclusive resort anywhere in the world. I will absolutely come back to secrets! Amazing experience!! 15/10

    Top notch service

    Reviewed by alexlN7154CJ(Plantation, Florida) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Just came back from my 5 day stay at this resort and I have to say my wife and I loved it. The service provided was the most memorable out of our stay. Starting with our personal concierge, Leo Martinez. He was so attentive and was always available for any requests we had, no matter the time of day or night. The beach service provided to us by Gustavo, Indihra and Darling was so good. I can’t remember the last time I received drinks and lunch under an umbrella right on the sand. This was truly a great service offered by the hotel. As far as the entertainment staff, I have to mention Diva, Red Bull and Cappucino. Diva was so much fun and full of great energy, everyone was thrilled to have her show them how to dance. The guys were a great sport playing volleyball with us, we had a good time and shared plenty of laughs with them. By far, the coffee shop was what stood out to me for the drinks, they customized whatever you asked for and Esther delivered every time with beautiful presentations for us as well. I was satisfied with the rooms, spacious and had a great double rain head walk in shower. Beds were a little bit harder than I am used to but the blackout curtains helped a lot with having a goodnight rest. If you are a light sleeper, do not get a room facing the pool, music and people having a good time could make it hard to sleep. As far as the food, I recommend the French and Italian for dinner, we enjoyed the buffet for breakfast.

    Love Secrets Cap Cana

    Reviewed by 154nikac() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I chose Secrets Cap Cana through Cheapscarribean.com and the ratings were 5 stars on the website. I was iffy at first, but decided to take the chance . The resort is beautiful ! Amazing views, people, food, and rooms ! Did I mention that the resort is an ALL INCLUSIVE RESORT?! When we arrived we were greeted with champagne and we had a personal concierge! His name is Wolfan López. We exchanged numbers and whatever my husband and I needed all we needed to do was text him and he was there to help us right away. He set up our room with Happy Birthday signs along with a cake and champagne! We never had a personal concierge before, so that was a plus! The restaurants there were delicious ! We definitely love the hibachi, fajitas , pasta, lobsters, steak, buffet breakfast, and more ! We can do 24/7 room service (which is great especially a night out drinking and you’re hungry at 1 am!) The pool was beautiful with an ocean view ! We had service at the pool along with crepes, coconuts, and drinks! The ocean was beautiful! Clear and blue water. Along on the beach was swinging beds, chairs, food, and drinks. It also had dinner tables under a cabana if you want private dinners! Cute! Pictures are a must! We met Ceasar who helped us with our excursions . He was so chill, funny, and helpful! We also met Diva who informed us what shows were on every night . She was so helpful and so funny! She helped me ask the singers for some pictures (I was a fan of the singers. They were amazing at singing and dancing!) We also met Claribel who helped us get free massages with vouchers and coupons ! The massages felt so good! Afterwards, my husband and I did a spa outside (we were the only couple there which was great!). There was a sauna, steam room, pools, massage pool, whirlpool, hot tub machine, cold showers etc... I would recommend secrets cap Cana to any couples or adults (since it is all adults resorts) to enjoy and relax .