Costa Sur Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1990 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Timeshare Property

    Reviewed by Road67017266423(Idaho Falls, Idaho) on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Our stay was in a renovated studio which we did a timeshare exchange plus two days. I would classify the room as a partial renovation that at the extra cost allowed for a more comfortable stay. All the rooms have ocean views which is the absolute best part of this 30 plus year old property. Although the property isn't in walking distance to the city the bus directly across the street was only 10 peso's a person and the taxi's were available outside at a very affordable cost. We found the outside bellmen to friendly and helpful, the front desk was always a pleasant encounter, but the concierge service needs some work - if you're not willing to buy into the property then their not interested in offering assistance. We did eat several meals during our 9 day stay at the resort and the absolute highlight of our entire stay was the head waiter Ernesto who made all the difference in our stay and went out of his way to ensure we got what we wanted and inquired regularly how things were going and if there was anything he could to enhance our stay - Ernesto is a "rock star" who understands what exceptional service looks like and brought value to our vacation - Thank You ! and a shout out to Migel who did a great job as well. The facility can offer a relaxing experience with limited amenities. We found the food okay, Sunday Brunch was amazing, and drinks were so-so which we found disappointing if you didn't feel like going into town and just want to hang around the resort. Given the location of the property, people aren't really coming to the property unless they're staying there so "Happy Hour" could be extended beyond literally one hour, in town it's 12 - 7 but I would think 3 hours would keep customers at the facility spending money not just drinks but appetizers. We would consider trading our red week again to stay there, even adding on a day or so.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-4

    Costa Sur

    Reviewed by Companion04369224963() on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    9th floor, view of nothing but the ocean, go to sleep to the sound of the surf, wake up to the sound of the surf, coffee and time to think. Vary nice folks running the place, they make you feel like your part of the family.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-5

    Another wonderful stay at Costa Sur

    Reviewed by centone1(Long Beach, CA) on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from another awesome vacation at our favorite Puerto Vallarta resort, Costa Sur! Nothing can match the gorgeous ocean view of each of its studio rooms! We have been going there for over 15 years, and the staff continues to be absolutely fantastic! The food was great, the service also, and the entertainment was top notch. We totally recommend Costa Sur!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Very Comfortable

    Reviewed by jilln716(Danville, California) on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We recently stayed at Costa Sur and it was very enjoyable! The food was always excellent and drinks were good as well (Always enjoyed Happy Hour!). The service was excellent, and especially our frequent host Raul M went above and beyond with unequalled service, friendly and helpful! The only drawbacks are the rooms are slightly dated, but very clean. There were not enough electrical outlets for different electronic devices (that we can’t seem to live without). The beds were a little soft that caused some discomfort, but the views from our private balcony were astounding and there is nothing like falling asleep to the sounds of the waves crashing on the beach!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Rocky beach

    Reviewed by Voyage68049045677() on Jun 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel was very nice , beach was quite rocky though . Location is a quick ride to malecon by bus . Mini mart fully stocked in hotel . Lots of activities everyday. Food was great !! Room I had was equipped with kitchen so made trip to Walmart and Costco and stocked up , was there two weeks . Location is quiet and has transportation right outside hotel and hotel staff very helpful with travel info ! Cabs are quick way of getting around and fairly priced too, but the bus is a interesting way as well way cheaper and get to know the city better I think .

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-2

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

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