Grand Hyatt San Francisco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5800 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Feeling like an executive - room with great views

    Reviewed by globalbob2016(Luxembourg City, Luxembourg) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    While on our way out of our US visit, we stayed our last night in this hotel, and were greatly surprised by an upgrade to an executive suite as 'World of Hyatt' member. The suite was spacious, well equipped and had a wonderful view over the city. Staff was very helpful and responsive to our requests, unfortunately we only had one night there. Location of hotel is central at Union Square, from here we could walk to car rental station, restaurants and public transports. Luxury stay.

    Individual ratings:

    Service

    Service-5

    Value

    Value-4

    Great location, noisy rooms

    Reviewed by GFK88(Dallas, Texas) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Location is hard to beat. Right off Chinatown and surrounded by interesting restaurants. Rooms are fine, bathrooms a tad old (shower curtain...) but sadly, our rooms were noisy and in one room, the blackout did not fully descend. Water on turn down is a nice touch. Careful with valet parking 70+ for one night in the garage plus tip is rather steep...

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    Value

    Value-4

    Hotel in Perfect Location, Too Bad My Experience Did Not Match

    Reviewed by kimzie00() on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The facilities are nice, the rooms are comfortable and for the most part clean. I don't think my experience was the usual experience, unfortunately it was an unusually bad experience. The air conditioner in my room leaked, so I had to move to another room. The room I was moved to was a handicapped room and I am not handicapped. I then had to move to another room the next day. Lots of unpacking and repacking. The shower curtain in my final room had blood on it and I had to ask twice for it to be replaced. My electronic key never worked and I was repeated locked out of my room and had to return to the front desk to have my keys reprogrammed. sometimes the reprogrammed keys didn't work and I had to return to the desk a second time. this was horrible because I was on the 23rd floor so I had to get back on the elevator to go downstairs to then return back to the elevator to get to my room. Everyone was apologetic however there was no attempt to accommodate my inconvenience. I would return to see if i have a better experience. I have been to other Hyatt hotels and had a much better experience.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Another Great Stay at the Grand Hyatt San Francisco

    Reviewed by tdaniel2019(Montgomery, Alabama) on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this hotel several times on business. The staff is always helpful, especially the concierge staff. The location is good. The rooms are clean. A bathroom that has a handheld shower head is always a plus.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Convention Hotel

    Reviewed by Justin B(Liberty Lake, Washington) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I recently stayed at the Grand Hyatt during the American Bar Association annual meeting. The hotel is clearly a business oriented property. The rooms were very functional & the bed was comfortable. The furniture does, however, show a decent amount of wear and tear. Every interaction I had with staff was great. I wouldn't heasitate to stay at the Grand Hyatt again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

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