TripAdvisor Traveler Rating

The rooms are spacious, bed is comfy enough, good pillows. Cleanliness of rooms are good. Overall good. Staff are very friendly and helpful throughout the hotel. It's nice that some of the animators, like Mauricio comes to sit with you at the buffet to try to get to know you and have a nice chat. The buffet food could be better, vegetables are often raw and perhaps because it's not the season fruit was not ripe or tasty. The Mexican restaurant is excellent recommend highly. The Asian is not bad. The Italian, however, not recommended,needs some work on their cuisine. We did try the restaurant from Viva Maya but the quality is far less and the atmosphere is not the same. My favourite barman at the Mexicali bar is Cristian, he's always smiling, makes THE best cocktails and if you are willing to experience new cocktails he can whizz-up you some really good ones.

We stay 2 weeks in the hotel, the hotel is really very good the pool area ist top, the beach is very beatyfufull. The food is great. Mauricio is a very good instructor, the aquagym was very good with him, and he is a very nice guy. Thks for everythink

Not 4 stars hotel at all. 3 stars at the best sunny day. And it is only because this hotel is close to the town. Beach is good, but be ready to have one towel for a beach and pool all day, you cannot give a towel back and come later and take a new one. Bar in the room: 4 cans of pop, and nobody will refill it. We asked the guy at reception, and he said it was a welcome drink. Restaurants are bad. Do not waste your time waiting for your food. You will be frustrated. Just go to buffet, which is way better. Almost nobody speaks English, even at reception. And the top one, it was NO HOT WATER in the room last night. After a few tries to call reception, someone answered the phone and just disappeared, so we should go there. Just think a few times before booking this resort. We spent almost 4000 CAD through Sunwing. We stayed at the same company resort Viva Heavens in the Dominican Republic. It was smaller, cheaper, more comfortable, and more friendly than this resort. When you arrive, the employee of Viva is trying to sell you a "VIP" package promising a present or dinner. Is there any sense in this "VIP" package after this review?

I am still here on my vacation day 3 ..it is a nice beach but be aware that there are many sand bags and a cliff as there must have been a storm recently that did alot of damage to the beach. You can still swim fine. They have a members only section in the Beach and in the restaurants. Once my son moved our regular chair in the main bed area between water and members section and was asked to move but when others did it no one ever asked them to move. And when in the restaurants, they take a long time to reset the tables so when you're at the buffet sometimes no where to sit..many dirty tables not being clean. Even members only tables have no one there but you can't sit there. Same at the beach. No one there but can't go near it can't go in front of it. Service takes long time at the a la cart restaurant (bamboo) havnt tried the others yet. A la cart restaurants are first come first served. No reservation At the buffet I really appreciated when I saw the chef stop someone who wanted to mix serving spoons with another dish. Being vegan or anyone with an allergy would not appreciate fish or meat in their vegetarian dish. We are vegan and they have plenty to eat for us and non diary milk. Amazing! They have a little cafe like Starbux here it is fantastic! Lattes and frappes Excursions are very expensive! No water bottles in your room or anywhere. They have self serve water refill stations. Mini fridge in room does not get refilled. Many vendors on the beach offering everything . There is a sister hotel you can use but it is not next door it is 4 hotels over Lots of kids very family friendly The pool restaurant is great they're always open when the main restaurants are not. Even all night. They made us a special vegan pizza it was delicious This hotel doesn't have the loud entertainment by the pool in the afternoon which is nice. It's peaceful

The resto à la carte are excellent, very good service. We appreciate the quality of the service of the server ! The playa is very nice! The sand sand is very smooth and the threes are very tall thank you for this very good trip ! We enjoy our trip at this hotel !