TripAdvisor Traveler Rating

We absolutely loved our stay at this resort! The rooms were spotless, spacious, and the beds were extremely comfortable—perfect for relaxing after a day in the sun. The staff were outstanding—so friendly and always willing to go above and beyond to help. You can really tell they care about the guests’ experience. The hotel itself is beautifully maintained and very clean throughout. The buffet had a great selection with plenty of variety, and we were always able to find something we enjoyed. We also loved the coffee house at the resort—amazing coffee and a great selection of fresh baked treats. The pool area was fantastic, and the beach was simply stunning. We never had any trouble finding loungers, and there were lots available in the shade, which we really appreciated. We highly recommend this resort and will definitely stay here again on our next trip to Playa del Carmen!

Amazing experience, great food, awesome service and better atmosphere!

Had a wonderful time here. All the staff are amazing.special mention to andrea on the pool bar for supplying our coffee in the morning and to diego who kept us supplied with drink. Everbody here works so hard and always has a smile on their face. Recommend this hotel to everyone.

BEWARE: resort offers false advertising: there is NO Airport Shuttle at airport or Wyndham Brand shuttle!! >>ATTN Handicapped/Disabled <

We went to Viva Azteca in the first week of March,2026. I thought I should give Viva another try. The resort was beautiful. Old but quite well maintained. The food was not bad at all. I tried all 3 a la cart restaurants ( Mexican, Italian and Asian fusion) all great, really...Loved the fact that I dd not have to book in advance... The staff was very very nice and friendly, unlike their counterparts from Viva Miches last year... The beach was beautiful, nice white sand, no rocks... The only downside was the sea weeds were terrible, to the point that you could not get into the water. This lasted the entire time we were there. The hotels near us tried at least to have some sea weeds removed so people can at least get into the water...this was really the only downside of the entire vacation, that we could not enjoy the water and that we spent most of the time at the pool... which was really nice... but not the same I really hope they will find a way to deal with this issue some how ...