Viva Azteca by Wyndham reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5

5927 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Rejuvenation @ Azteca

Kanini11 (Ottawa, Canada) on Jul 08, 2024

Just returned from a restful week at this facility which happened to include hurricane Beryl. The week had called for rainy weather when we were going but we had 6 glorious days of sunshine and only the hurricane evening of rain. Some pluses, the hotel is a hurricane shelter, which was helpful with the hurricane. While other hotels and parts of playa del Carmen suffered some damage, the hotel held up and never even lost power (likely have generators). They provided us with meals for breakfast and lunch in advance otherwise we were asked to quarantine in our rooms. We felt the communication of information could have been a bit better. The hotel is small, and not loud like many other chains for us this was a plus. They had filtered water available on each floor and all through the resort..We were able to dine at 3 restaurants including porto fino in the Mayan. Depending on time of year you can eat at more than 3, if capacity is low. The buffet offered a great variety for all meals, and we were able to try new things all the time. Super bonus unlike other islands, no tourista…On the eve of the hurricane and post it, the buffet was the only dining option. We did a Catamaran ride with Jose and made use of the gym daily and yoga…Mauricio was the best yoga instructor, a number of them weren’t even doing the moves correctly and didn’t know the names of moves which was worrisome. As well, times were inconsistent and one day it was cancelled with no notification. We are a little ocd about cleaning, and would say this place is clean, they take it seriously. However, it can be a challenge to communicate with cleaning staff and dining staff as many only speak Spanish. Charlie at the bar is stellar. We booked an excursion to Chichenitza and the Cenotes via the hotel, we chose this option after a bit of research and realizing that the external companies don’t include the fees for entry to the sites, and for safety. This was the highlight for us and we recommend it. Overall, this was our first trip to Mexico and we enjoyed our stay and would recommend this place. We never felt unsafe, we did daily walks along the beach including to the public side and also off resort. Vacations are what you make them, had read several of the negative comments on here prior and glad they didn’t detract us - few complaints, but we also didn’t go in expecting 5 star diamond service as that’s not the $ we paid.

TripAdvisor users rated this property 5 out of 5

Fantastic

robynsP2936LS on Jul 02, 2024

Amazing restaurant service! Great food and wine and our severs were fantastic. We also loved the pools and the beaches I recommend you go to Bamboo and try the dumplings and curry chicken and banana ive cream. A great time overall! Woohooooo

TripAdvisor users rated this property 3 out of 5

Average

Johanna M on Jul 01, 2024

This is a three star hotel. Yes, it’s conveniently located close to downtown but that’s the only positive. It’s an older hotel so there is no elevator. Only three a la cart restaurants but you can only reserve two. This leaves you eating at the buffet most of the time. The food there was tasteless, and cold. As a mexican myself I was expecting spectacular food. Huge disappointment. There is a lack of activities and at night there is some entertainment but the music is really loud. You can hear the music in your room until late making it hard to sleep. Most of the staff is friendly and helpful. However I will not be returning to this resort!!

TripAdvisor users rated this property 5 out of 5

Vacation

Natalia L (Viseu, Portugal) on Jun 30, 2024

We enjoyed our vacation in this hotel. Everything was very cool. The animators Isaac, Michael and Dafny were very friendly and there was a good entertainment program :) and also all staff of the hotel was very friendly and nice, really recommend this hotel for good vacation

TripAdvisor users rated this property 1 out of 5

Hotel Viva Azteca

Cozumelchick333 (Toronto, Canada) on Jun 30, 2024

I booked a snorkelling tour to Akumal with the turtles with the hotel's diving company, they canceled the tour because they didn't have enough people for the tour, I paid in advance and now they don't want to refund my money. The diving company refuses to return my money.

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