TripAdvisor Traveler Rating

This is a great hotel if you like getting up at 6am to put a towel on a sunbed and if you enjoy waiting in line to get drinks from a rude bartender. I stayed there for a week with my daughter. The hotel is in a lovely location, the beach is absolutely amazing! The buffet restaurant is very good, we loved the salad bar and the Mexican night! Unfortunately, my daughter got told off twice for putting toast with cheese on in the toaster- even though she doesn't eat cheese, but the food was good. The room was okay but we arrived to a clogged toilet. The cleaning lady quickly fixed that. The room smelled very bad of mold and we asked if they would please fix that - I did this 3 times during that week, the first time on the day of our arrival. When I mentioned it at check-out they said I should have mentioned it sooner so they could have fixed the issue... The room has a mini fridge with three sodas that does not get restocked. The hotel does not seem to want to serve drinks even though it is all inclusive. I managed to get 2 beers and three drinks at the bar that week. We did not see any of the entertainment at night because there were hardly any seats. It was a total waste of money...! Although I did get an amazing cup of cafe latte at the bar one morning (I wish I would have known that sooner)! Thankfully, I had booked our second week at the Riu Playacar - talk about a 5 star experience! They don't allow people to reserve beach chairs, there is a lovely buffet restaurant and 4 a la carte restaurants (no extra charge!), a fully stocked minibar in the room, no lines at the bar, service with a smile and they even serve drinks on the beach! Next time we will stay the entire time at Riu!

This was our third visit to Mexico, but our first visit to a resort other than Cancun. We had a really good holiday, but a few small things being improved would have made it an amazing holiday. The evening entertainment team were incredibly talented and put on some great shows in the theatre, but they repeated weekly so if you watched every night you seen them twice in a fortnight. I got to know the daytime entertainment team by going to find where they played games, but they sometimes didn't go round the pool to ask for participants, so sometimes i missed the chance to take part. Food is always a really personal thing, i think they could have provided more plain options. Lots of times food was in sauces etc which didn't suit everyone. Snack bar at pool provided easy snacks and only issue was they didn't have any ice-cream. Bar staff were great and quickly new our orders and they worked incredibly hard. Downside as someone who doesn't drink was they ran out of Heineken 0.0 on 4 occasions, and this was the only non-alocholic option other than soft drinks. Room was really good, but we didn't have a table and chair on the balcony which was disappointing. Maids cleaned the room everyday and left towel art on the bed most days which was a nice touch. Hotel also provided a complimentary catamaran trip which lasted 30 mins and was great. Biggest issues were the wi-fi and the lobby bar. The wi-fi in the room was non-existent, the one place where you really wanted it. The lobby bar was incredibly warm at night and the ceiling fans just didn't do very much unless you were directly underneath it. Need to either add bigger and better fans or somehow put air-conditioning in. Also there is a members-area for bar service and beach sunloungers. We didn't join in and to be honest it never impacted our enjoyment. The number of small issues means we probably wouldn't come back. A solid 7 out of 10 on most things, but for what we paid it should have been 9 or 10 out of 10.

I love that hotel Y had a beautiful vacation, the rooms, the food, excellent and every member of the staff were very amiable, lobby, restaurants, bars Cenote and Mexicaly. The food very good every thing was excellent except de pasta chef Nicola, who was very rude with non italian people His excus was he did not speak English nor Spanish if he has does not he could be more amiable my opinion he is a racist, I remember the other italian chef he was so nice with every body, beside this every thing was excellent.

Familia Carvajal Sept 1st. First we where glad to spend 10 days in the beautiful resort.We want to thank the staff,they were very nice (Bar,Buffet etc). Especial thank to the front desk Alexis,Victor and the rest of the front desk staff. I was very disappointed with the Italian Pasta Chef,I fund him very rude to me and others.The general opinion of him,was RACIST toward non Italians. But we had a wonderful vacations,we will see you next year

Bamboo restaurant service was awesome!! The service is very effective and treated us well. Every single bartender has been very attentive and very polite to us. We stayed a total of one week and each and every single day has been great. Would definitely recommend and come back again :)