TripAdvisor Traveler Rating

As someone who's stayed at the Hilton Aruba five times, it's like a second home for me, my siblings and parents. We know a lot of the staff, the spots to hang out, and what to expect. But this last trip was a bit of a mixed bag. The heart of the Hilton is its people, and they still shine. Herald, our amazing happy hour server, was missed this time around - but we were happy to see him happy working in room service!  Luckily, we loved hanging out with Johntje and he stepped up and made sure we still had a blast by the water. We felt like there was a lack of staff to serve us by the pool some days. We learned it was due to the numerous events at night that pulled staff away from their daytime pool duties. Yeda, the breakfast queen still makes the most incredible omelets ever. Seeing the usual faces at breakfast and the bellhops always makes us feel right at home.  Here's the snag: the construction. It's a big deal, and we wished somehow someone/or the website would have been more upfront about it. Gilligan's, our go-to happy hour spot, was demolished before our own eyes, and the noise from the new tower made sleeping in a joke. I'm excited about the new stuff, but the lack of communication was a bummer. To top it off, the prices haven't budged a bit. It felt like I was paying top dollar for a resort experience that was, frankly, a bit compromised. We'd love to come back and enjoy the new Hilton once the construction dust settles, but until then, we'll be exploring other options. A little something to acknowledge the inconvenience of our last stay (maybe a retroactive discount?) would be a nice gesture and show that you value your loyal guests. I write Google reviews, and I take them seriously. The Hilton has a special place in my heart, so I have to be honest. The hotel needs to be more open with guests, especially when big changes are happening. Tell us what's going on so we can plan our trips better! Despite all this, I'm still a fan. The Hilton's staff and the familiar feeling keep me coming back. But they've got to fix these issues with the construction and staffing. If they communicate better, staff up, and make sure guests have a smooth stay, the Hilton will be back to its amazing self in no time. Here's my two cents: 1.) Be upfront: Let us know about construction, timelines, and any disruptions. 2.) Give us options: If the usual spots are closed, offer other places to hang out. 3.) Quiet down: Find ways to make the construction less noisy for guests. The Tuesday DJ was far superior to the repetitive playlist used for most of our days by the pool. 4.) More staff: Make sure there are enough people around to help us out, especially when it's busy. 5.) Listen to us: Read our feedback and take action! 6.) Adjust pricing: Be fair to your guests and make sure the cost matches the experience. We paid what we would normally pay, and the experience was not up to that par. If the Hilton Aruba does these things, they'll keep loyal guests like me happy, and new guests will fall in love with this place too.

Don't come the place is a war zone. Seeing this is our 8th visit to this wonderful destination I speak with some authority. The hotel is under going a major expansion and it is a construction mess. Our room looks out on a pile of construction debris and equipment. restaurants are closed, shops are closed, some pools, constant very loud construction noise. They offer no discount because of all the mess.

We loved staying here--quieter than most of the hotels on the strip, even with the construction (which was very unobtrusive). Sunset Bar was lovely, reserving palapas and cabanas was easy, towel hut staff were friendly and helpful. Easy walk to good restaurants and plenty of food available on-site, even with some of the restaurants closed. Perfect beach and close to water activities. We would stay here again!

Our family stayed at the Hilton Aruba mid-June and had a wonderful time. Check in was a bit confusing due to the main entrance being under construction - Hilton had 3 entrances. Once there, the front desk is located outside, and their system was down, so was a bit uncomfortable (hot) while waiting. As we had rented cars (2), we asked about the parking because the lot was rather small and the response from one of the front desk clerks was rather unpleasant - "that's what it is." The hotel is under renovation - a new tower being built - which wasn't really bothersome. Yes, we could hear the construction during the day but to surprise not at all that bad. Rooms were comfortable and cleaned daily. We were left 3 bottles of water per day and the refrigerator helped store and keep a case of water we bought locally chilled. We only saw 1 water bottle filler near the pools, none that we saw in the hotel buildings. The towel shack did offer iced water daily with cups which was a plus. Hotel is located near the busy strip of restaurants which was great and walkable. Overall, my family had a great time at the Hiltons and would definitely consider it in the future once the renovations are complete.

This was our 2nd time at the Hilton in ARUBA. The entire staff was/is outstanding. However, our room was very disappointing, especially compared to our 1st trip. The dresser doors between our beds was absolutely terrible because all 3 drawers kept sliding open. This often resulted in hitting our legs on the drawers. There weren't as many dressers or closet space as we expected. The view wasn't really great either compared to our 1st trip. Finally our door lock broke several days into our stay. We asked to have it fixed & of course your outstanding staff immediately had it repaired . We do love Aruba but are very hesitant to stay at the Hilton again. We certainly liked our 1st room, view & all the furniture. We hope this will assist others to make their own decisions about where to stay. Sincerely Dave & Patty Bryer