TripAdvisor Traveler Rating

We had a great family vacation at the Catalonia Playa Maroma resort. Highly recommended ??

Just got back from this amazing resort filled with wildlife and jungle. Food was amazing (buffets bloved mammamia and steakhouse, didnt try asian.) The pool water was warm and crowded but there was plenty of room at the beach. Staff was amazing and we never where left waiting for anything. Hour room was clean and spacious very confortable bed My only down side was that our room was next to the service road and the trucks for sargassum pass very early. Dont esitate and go!

Great overall until check in and check out. Offered $40 upgrade to premium for 5 nights. Ok $200 extra is ok. Upon checkout told it should have been $64 a night and to pay the difference. If I didn’t pay the the lady would have to pay the difference. I didn’t like being bullied And I have worked in the business and know that rooms are upgraded or comped all the time. I’m sorry that you didn’t catch this until check out. When I checked in I was sent to an occupied room and had to go all the way back. Juan was great. Then I had a supervisor look for another room and sent there. Fine. So after 2-3 people touched my reservation and didn’t catch it is not my problem or responsibility and not for the front desk lady. I felt terrible for her. I asked for a manager and told the same thing. I refused and they wouldn’t give me my check out slip. Everything else was great except the beach but i know that it is not their fault. Because of this I won’t spend another time in any of your facilities. Maybe more training and customer service. I guess this is why the Hyatt resorts are better. Lesson learned.

Your stuff is very professional and kind. All the time know what to do, to give the best experience to the customer. Making dinner at 11pm for a group of portuguese people that had a delay flight without your fault, is just amazing. For that and on behalf of the portuguese of that week, THANK YOU. Don’t worry about the sargaço, what you are doing for the customer, is more importante than a little plant from the nature. With this you are also doing a great job with the constant cleaning, and for that also, THANK YOU. So, I wish this message will be send to all the stuff of the Caledonia Maroma/México, thank you, thank you, obrigado! Your daily smile is priceless! (Don’t worry about any negative reviews that you will have, there are people that at home eat milk and bread for breakfast, and they come to your hotel to say that the food is that's not enough in proportion). Obrigado.

You must get the privilege upgrade!!!! We booked one week at this lovely resort and was thrilled that we got the upgrade. The food and staff at the restaurant B’Loved, restaurant reserved for those who pay for the upgrade, is exquisite! The Japanese restaurant was very good but in my opinion, B’Loved is the best. No other restaurant beats the service, the kindness of staff and the food!! The team: Quirino, Alejandra, Bernard, Gabriela, Carlos, Samantha and Janet were fantastic. Get the upgrade and you will thank me. I would have loved to give a 5 star rating but due to room issues: air conditioning and other maintenance problems I could not. However, the staff are wonderful and went out of their way for us. A special shout to Alfonso from guest services, who was very patient with us and our multiple complaints re: air conditioning not working well in our first room. We were given a room change and he was kind enough to check up on us the following day. I would return again with the Privilege upgrade.