Catalonia Playa Maroma reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

12548 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

A very mediocre resort

akbasak (Longueuil, Canada) on Feb 08, 2025

Catalonia playa Maroma 12 Sept to 19 Sept 2024 This resort Catalonia Playa Maroma is not very far from Cancun airport. We were there for one week from 12 Sept to 19 Sept., 2024. At the airport of Cancun all luggages of tourists were checked thoroughly. It took almost two hours. The tourist bus arranged by Sunwing was already gone. We had to wait another two hours for our transport to the resort. The checking was quick and we were provided good service for transporting our luggages to our room. The building where we had room was almost 10 minutes walk from the main lobby. The sea beach was another 10 minutes from the building. The room was nice and room services were excellent. The week of 12 Sept to 19 Sept was Mexican national days. However, there was no decoration or special activities at the resort except for one evening at the main lobby. The beach is beautiful and there were plenty of patio lounge chairs available under trees. Beach services are not regular. Toilets are not on the beach but near the swimming pool which was not very far. Swimming pool is large and always crowded. There were few spots which were under shadows. Beer and other alcoholic beaverage were provided at the bar. Also, guests could have ice cream. All resteaurants were mediocre except buffet resteaurant. This buffet Resteaurant had variety of dishes e.g Sushi’s, curried beef, Mexican food etc. Various choices of desserts and rare fruits were also provided. Services at the buffet were very good. Workers who work at the reception counter at the main lobby needed to be trained for giving better services to clients. Once I forgot my expensive Sunglasses and my Panama hat on the dining table at the buffet resteaurant during lunch time. After about half an hour I went back to find those articles at the buffet resteaurant. The buffet resteaurant was about to close at that time.Those articles were not there on the table. One worker helped me to search but I had no luck. I went back to the main lobby and reported the matter. The gentleman who was at the counter did not want to take it seriously. I asked him to take my name and room number. At first he was not interested, then he agreed. During supper time I met someone at the buffet resteaurant. He was responsible for workers at the resteaurant. I explained to him that I lost my Sunglasses and Panama hat during lunch time. He immediately contacted someone for my lost items. He asked us to wait . Me and my wife went to an empty table for our supper. While we were eating, the gentleman came to our table. He informed us that the supervisor of the buffet services found out my Sunglasses and Panama hat. We thanked the gentleman. After finishing our supper we went back to the lobby and asked the worker about my lost articles. He had no idea about what I was talking about. I then explained to him and showed them my Sunglasses and Panama hat. This incident proves that the management system was very poor and there was neither communication nor coordination between different department at this resort. The lobby of this resort was always empty. Coatis move around inside the lobby and even they live inside. Lobby bar was not very popular for clients. Due to Coatis moving around near the bar it is not very pleasant to seat nearby and drink the beer peacefully. Also excrement of Coatis are always many places near the bar.

TripAdvisor users rated this property 5 out of 5

Outstanding Service and Great Beach

Rich B (San Antonio, Texas) on Feb 08, 2025

Outstanding Service at Catalonia Maroma! We had a fantastic stay at Catalonia Maroma, thanks to the incredible team members who made our experience truly special. Jose, Leticia, and Edgar in the buffet provided warm, welcoming service every day, making our meals even more enjoyable. Cristian and Primo at the beach went above and beyond, ensuring we and those around us were always well taken care of. Their attentiveness and friendliness made our time by the ocean unforgettable. We appreciate the exceptional service and can’t wait to return in about six months! Richard & Brandy Bufalini

TripAdvisor users rated this property 5 out of 5

6th time back & loved it

tonyc61 (Ottawa, Canada) on Feb 05, 2025

6th time back and doesn't disappoint. Veronica the Guest Services Manager is amazing and did so much to make our holiday even better than the last time we were there. Judith, Janet and the staff at BLoved are so hard working and never disappoint. Same goes for the staff at the Grill bringing a special birthday cake & singing for my daughter. This place isn't overwhelming like the bigger resorts which is what I appreciate, it has a beautiful beach and jungle as well while the service and food are top notch. Can't wait to come back !

TripAdvisor users rated this property 5 out of 5

Awesome time so far!!!

Ian W on Feb 02, 2025

Great time today with the animation crew Lolo, Lea, Claudia and Giacomo…keep it up!!! Resort is beautiful, and the monkeys and coatis really aren’t a problem at all. Restaurants have been excellent so far, and we’ve been able to get reservations at the restaurant same or next day. Haven’t had any luck booking on the website so far, which was frustrating. Still have a week to go!

TripAdvisor users rated this property 5 out of 5

Amazing resort!!!

Victoria G on Jan 30, 2025

Amazing resort, don’t hesitate to book!!! Just returned from our 3 day trip. Loved everything. Privileged has some benefits, but not necessary ( building 5 next to the beach and Beloved restaurant only for privileged). Beach is amazing, great walks. Food is very tasty, the best that we had, so many options. Animals are fantastic, coaties. Stuff are great everywhere, customer service 5 stars!!! I would definitely return!!!

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