TripAdvisor Traveler Rating

Noe y Mikaela are amazing! Great service! 10/10!

The experience from the time we checked in to the very last minute of our stay was wonderful. We had the opportunity to try a German Pancake, cooked by Chef Gabriela, which was amazing. This dish was just the perfect balance of flavors and fresh fruits. The restaurants in this hotel offer à la carte and buffet style with many choices, from cold cuts to truly authentic Mexican cuisine. This hotel family friendly and if you are looking to have a relaxing time with your couple this is the right choice. Thanks Catalonia for a wonderful experience!

We recently stayed 6 nights and overall had a good experience — but with some important caveats depending on what type of vacation you’re looking for. BEAC: is beautiful and well maintained. It’s cleaned daily of sea grass, there are plenty of chairs, and lots of natural tree shade — which we really appreciated. No fighting for a spot in the sand. BUFFET: had excellent variety and was consistently well stocked: Fresh omelet station, Juice & smoothie bar, Fresh burgers and grilled chicken, Lots of fresh fruit, Wide assortment of hot and cold options. You would not go hungry here. ACTIVITIESL: Snorkel Trip (from hotel) the snorkel-only excursion offered directly from the hotel was absolutely worth it — great reef and fantastic staff. One of the highlights of our stay. Spa Massage: Wonderful massage experience. ?? Tip: If you ask, they’ll give you 20% off. Beach Swimming – Info (Not a Con) When we were there (Feb 2026), red flags were up most days. It was very windy with blowing sand many days and waves were 2–3+ feet except for 2 calmer days. Just something to be aware of as you can't utilize the free water sports. CONS: ACCOMODATIONS: This is not what I would personally rate as a 5-star hotel. Rooms are dated — especially the bathrooms — and could definitely use a refresh. FOOD: (À La Carte Restaurants): While there are several dining options beyond the buffet, most of the food (with the exception of the steakhouse) was extremely bland. Italian: very little flavor; Mexican: especially disappointing — zero flavor. I had to request hot sauce just to give my meal some taste. ?? Tip: Book your à la carte restaurants the day you arrive. We tried to get into the Japanese Teppanyaki grill all week for dinner and there were ZERO openings over 6 nights. LOCATION: The resort is about a $40 USD cab ride (one way) from Playa del Carmen. This is very much a stay-on-property type resort. Few tours pick up here due to its remoteness. ?? Tip: Ask for a room that does NOT border the neighboring Secrets Maroma Beach Riviera Cancun. There were daytime construction (Feb 2026) and nighttime music (not super late, but noticeable). POOL Experience: The pool itself is beautiful and great for swimming, with a fun swim-up bar. HOWEVER — the music was nonstop blasting techno pop all day long. The majority of the guests were 50+ and couples with small children, so it felt mismatched to the crowd. Additionally, the activities host would shout loudly over the intercom for over an hour mid-afternoon during teen-focused games. ?? Suggestions: Bring ear plugs if you want quiet relaxation. Choose a chair far from the speakers. Go early (7–8 AM) if you want a cabana. People reserve them with towels and don’t return until 10 AM. Rules say not to do this, but it wasn’t enforced. ENTERTAINMENT: Evening shows were cruise-ship style “Broadway themed” productions (80s, cabaret, etc.) starting at 9:30 PM. There were: No afternoon shows No early evening entertainment; No mariachi bands; No traditional Mexican cultural performances. It would have been wonderful to see more authentic Mexican entertainment — that would have elevated the experience significantly. OVERALL: If you’re looking for: A beautiful beach, Solid buffet food, A relaxing stay-on-property vacation, this could be a good fit. If you’re expecting: True 5-star luxury rooms, Flavorful specialty dining, Quiet pool ambiance, Cultural immersion, you may leave a bit underwhelmed. Would we return? Possibly for the beach — but with adjusted expectations.

Thank you Alfonso and jard for all your help and service, the beach is great ! The service is great the people are nice , great food ! The animals are all cute !!

The service was always good. Especially Gabriela the chef was lovely at the buffet. Ruben was great with his service at reception and Aldo and Berando at Beloved were lovely for lunch and breakfast. Eder, Pamela and Arturo treated us well at Mamma Mia. Entertainment team was always on top and had a smile on their faces. Only recommendation would be to indicate vegetarian options on the menu! Otherwise everyone was lovely!