TripAdvisor Traveler Rating

Just returned from a lovely week. Travelled with husband and friends. Warm smooth welcome, rooms average, small issues delt with promptly. Beach is beautiful and loads of chairs, shade or sun. Didn’t do the pool but looked beautiful and everyone seemed to be enjoying themselves. We did the privileged level so only ate buffet once. Average. A la carts good. We phoned guest service first evening and got reasonable times for every evening. Beloved was our 5 star because of amazing service, smiles and food was prompt delicious. Definitely would return another time

As usual we had a wonderful stay at CPM. Thank you for the staff accommodating our stay with a ground floor room close to the pool and restaurants. Thanks to the wonderful staff at Beloved treating us so nicely. For those of you that have never been to CPM, it is a smaller resort with many international guests - which adds to the charm. Food is very good. The beach it the star of the hotel. If you want a beautiful beach don't miss this place! My request to fix the slow drain in our shower was never addressed :( Otherwise, this place is top notch. Top notch staff at all levels.

Just an average resort, it doesn't really deserves to be called a 5 stars resort. The location is pretty, but the service is just average. The quality of the food at the buffet is nothing impressive, the only food worth eating comes from the few restaurants available to be booked for dinner. The cocktails are poorly made, and the service is unenthusiastic. It's not all that clean, and for a premium deluxe room I would expect much more. It lacks a bathtub and a toilet brush, and as I said I generally would expect more from a premium deluxe room in a 5 stars resort.

Super nice place to go! Calm and surrounded by nature , service and food also good, the shows at night not the best and the only bad point I saw is even if you’re leaving like us tomorrow at 10 PM there’s not option to late check out even paying so we need to leave the room at 12 (noon)

The check in went very smoothly had to wait to 3:00 to get room which was on time and according to hotel website. Bell man Reuben the Bell man is wonderful and an asset to the hotel. Brought our bags to the room answered our questions. He always recognized us and called us by name if he sees you. Jose and Victor is always eager to help and seems to remember who you are and most hospitable. You can not go wrong with this team. Jhovan waited on us at the Beloved and was very professional. Manuel at the Steakhouse was very efficient bringing drinks to several tables at once. Made all guests feel important. He Did a wonderful job. Alfonso in guest services contacted us to see if everything was in order. We had a small problem with the room. He said he would look into it. We also asked for some help with reservations at the restaurants he said he could help. We sometimes have challenges with these apps. Well Alfonso gave it more than lip service. He fixed reservations and called maintenance to come check out the room. He later tried to find us on the beach but didn’t so he called. Thank you Alfonso for actually caring . Pamela at the Italian. Was learning but tried very hard. Jose at the buffet is very friendly and remembers us from past visits. The guys at the beach worked very hard to clean up sargassum. I realize the hotel has no control of what natures bring but they work hard to clean it up in a timely manner. The food is average for those wondering I have been here before when it was much better. It seems to go in cycles. But overall it has been to date a relaxing time. Sorry I did not get the name of housekeeping but she had everything in order when we returned. Nice job thank you.