TripAdvisor Traveler Rating

Claudio at lobby bar made our trip! We loved chatting with him he made Us feel so special! What an amazing experience ! Any advice would be to promote Claudio , he organized ensured everyone had drinks , just made our trip

I stayed here in Jan. 2025 with a group of 7, myself, partner, and his family (including a baby). We had 3 rooms, and were not Preferred Club. Overall I had a pleasant time, but it felt like the resort was very kid-focused. It was quiet and calm, with very pleasant staff. Decor is modern and the property is spotless. Because there are limited adult-only sections and not much nightlife at the resort or nearby, I wouldn't return here again unless I had children with me between 2-12. Pros: - The resort is very nice, modern, chic & clean. One of the best features is every room has an ocean view! - One of the nicest rooms I've stayed in, spacious & beautiful design - The food is good, our favourite restaurants were the Mexican cuisine Mi Lucrecia, and the preferred club level Vista Prime & Blue Water Grill. The buffet also has lots of options and very attentive staff! - Staff were always extremely pleasant, in the restaurants they were happy to give recommendations, and the entertainment team had great energy every day! - I only had to wait for a towel once during the entire stay! Staff keeps it well stocked and are quick to refresh. - Location is outside of downtown Cancun and the Hotel Zone, but is a short drive away. It is only about 20 minutes from the airport. Cons: - Housekeeping was very hit or miss on our floor. Our family (on a lower floor) had their mini bars restocked daily without asking, while ours was not restocked once, despite us requesting via the resort app. Some days the whole room would be cleaned, and the next only the bed would be remade. - There is only one (very long) pool, and one small jacuzzi for non-Preffered Club guests. The pool is heated but was still too cold to enjoy in early January when the weather was between 21-24 celsius. A warmer temperature would have been nice, especially because the beach is so small. - The Italian restaurant left a lot to be desired - skip this unless you have children with you who are picky eaters, and enjoy bland food. - The beach is very narrow and there are very limited chairs. - We had one rainy day, and there didn't seem like there was entertainment options outside of our room except for KidzClub. - Could hear our neighbours through the wall on one side of the room. - Some days we were allowed to eat at Preferred Club guest restaurants and some days we were not - this caused some headaches - Drink service at dinner was very slow - sometimes upwards of 20 minutes waiting on cocktails or glasses of wine. Personal Gripes: - We celebrated my birthday towards the end of our stay, and thought we would get some special perks (cake at dinner, banner on the door). We had told the check-in desk and concierge desk when my birthday was, and we called the concierge again on the day. Our neighbour had had a birthday banner on their door for 4 days at this point, and we thought they would add one to ours. y partner called the concierge and asked if they could put up a banner, and they Later at dinner (BBQ theme night) we had an embarrassing moment when the entertainment team asked if there was someone with my name who had a birthday, I raised my hand as they brought out a piece of cake with sparklers - it was not for me but for someone with the same name & birthday. The entertainment team did their best to make it not awkward, and sang happy birthday to the both of us. We had told the host that it was my birthday, and we had seen other guests receive birthday cake with dinner all week, but no cake was brought to me at dinner, so we left feeling confused and embarrassed. When we returned to the room there was a small piece of cheesecake left for us, along with the Happy Birthday banner. - I'm not sure if this is user error, and if we were supposed to book these birthday surprises ahead of time. - One night my partner and I tried to go to Vista Prime, a Preferred Club guest only restaurant. We had been earlier in the week, so we thought the app was wrong and that it was open to all guests. We were refused at the door and told it was indeed for PC guests only - fair enough... except the rest of our party (also NOT PC guests) were sitting down eating at Vista Prime as we were being turned away. This left a sour taste in my mouth. . Tips: - Not all restaurants are open every day - check the app and make reservations if possible.

As a UVC Member I do not recommend if you are expecting being treated as a member . I reserved 12 rooms (more than$15,000 USD). I asked for a simple bag and they couldn’t even provide that.

We had a great experience last week at Dreams Vista! The hotel is really nice, clean, and the food was great! We loved the Italian restaurant! The servers are always very attentive. David was great while we were at the pool! Ada with cleaning left our room spotless and well stocked and Erik with entertainment in the evenings was fun and always remembered our group of 12! The beach space is limited but have beautiful views. Overall the staff there is very friendly. Plenty of activities for the whole family. The rooftop grill restaurant is amazingly beautiful and food is great too!! I would definitely recommend this all inclusive hotel stay!

Listen...dreams vista cancun was an expierience. As soon as you get out of the tranfer van and take 10 steps you're met with one of the most breath taking views. Service 11/10 Food 12/10 Views 13/10 We were fortunate enough to book the preferred club. And trust me its worth it. The rooftop crew made every dining expierience enjoyable. The food was elite but the service was better. Everyone going above and beyond. I have never been treated so well in all of my travels. I want to personally thank Mario, Richard, Geyler, Camara, victor and Enrique at the blue water grill on the rooftop. You all deseeve a raise! You all had your hand in making our week incredible! Thank you guys.