TripAdvisor Traveler Rating

Excellent Service! We came for one week with my family and my parents (2x rooms) from the moment we checked in, we were greeted by the bellman Alexis and instantly felt at home! Alexis is the nicest person ever and made us feel more than welcome! However, service at the pool bar was disappointing! We were eating and drinking there every day, and every day we were stared down at. I don't remember the girls name working there (she looked fairly young), but she was not very nice and would literally stare you down. We felt like she didn't want us ordering. Aside from that, everything, everyone was so accommodating! They even upgraded both rooms because of my Silver elite status! I was so excited!!! This trip was so amazing, we decided to make this our annual family vacation spot! See you next year! - de Cuba Family from Aruba!

I was excited to write this 5 star review! It’s been a while since a hotel exceeded my expectations and I’m glad that I chose to spend my special celebration with the Renaissance Curaçao! Prior to arrival I reached out to the manager, Herbert & he was very responsive to my concerns and expectations. However, upon arrival I could see that great customer service is just how they roll! From the bellman, Alexis (the absolute sweetest soul) to MichealAngelo, front desk attendant who picked out the best room possible for me…to the amazing Tiffany, Concierge and Adventure Specialist and countless others who were just so wonderful! I must thank this entire team for making my holiday so special!!! The room was really clean - no complaints. Housekeeping was always prompt for requests for more towels & was always friendly. During my stay there was still some renovations occurring- the only downside. It can get a little noisy @ times but it wasn’t overwhelming. But, I can imagine things will be even better after completion. The location is ideal…you can walk to many places to shop and dine! The views are amazing and the private beach - was so peaceful. They are getting things right here & I hope that this does not change! 5 stars across the board…I can’t wait to return! The saltwater pool was my favorite..so happy it was back open during my stay. It’s what really makes this property in my opinion. There was beach service ++ Helpful tips: if you don’t mind renting a car…do it. Taxis are plentiful but expensive. If you like to walk…bring comfy shoes. Book the ocean view room - it’s worth it. :) Curaçao is extremely humid…plan accordingly…and stay hydrated.

Oceanview room was perfect! Accommodations were very nice as well. The water in our room didn't get cold so, eventhough we could drink tap water, it just wasn't cold enough. Other than that everything was great. Whenever we wanted a bottle of water the front desk and anyone out front with bags was always accommodating. Roland was so kind and helpful upon our arrival and made sure we had ice, thermostat was adjusted, and any additional info we needed he advised us to ask. The infinity pool is gorgeous and so relaxing as Curaçao is in general. 5 o'clock somewhere bar was great too. Right o. The water and our server Jia was so nice to talk to. She also gave us information about the island from her perspective and we look forward to seeing her before we leave again. Overall Curaçao and The Renaissance Wind Gate are all thumbs up in my book!

This hotel is centrally located, great to get to know the city by foot. Many dining options within the hotel and nearby. The staff was excellent. From the moment you walk in, Roland and Miguel welcome you with a big smile. The front desk staff was amazing. Every morning Miguel greeted us with a smile and assisted us with all the questions we had. Rooms were very clean and up-to-date. I highly recommend staying here.

I travel 40 weeks out of the year for work and this was a quick vacay- staff, cleanliness, service and attentiveness IS top notch. I check out TODAY and would come back! I am a Titanium Elite status with Bonvoy and the concierge (I am not doing specific names) was the best- he made sure I had everything I asked for or could think to ask for upon arrival. He made himself and his team readily available for me. The Navigator team was also on top of everything the entire stay- any questions about culture, location, taxi activities they knew the answers. The Security team made me feel safe and secure- from the entry to the exit and even the shopping in the fort area- The dining teams were on their AGame- knew me by name- shared any cultural questions I asked with me- The front desk staff was on top of any billing questions- the Housekeeping staff was meticulous- I even talked to the supervisor of Housekeeping while on site to let them know about me seeing the staff- the character is what you see when you see the Renaissance staff- even when they think no one is watching they are doing their best!!! I had the opportunity to sit with the manager and chat a bit about his experience and staff. I would go back here over and over- just for the staff and the hospitality!! I am from SC and we KNOW hospitality.