TripAdvisor Traveler Rating

I had a pleasant week at this hotel, buffet variety was wonderful, at the restaurant I was attended by Jorge, Martina, Isabel and Lemj during the week and they treat me as a VIP. It was a really nice experience, the room was very nice, with ocean front view.

We had a great breakfast at Papagayo restaurant on the private island. Abigail was our server and she made the experience really great. We Highly recommend Abigail at the breakfast restaurant. She was engaging and made every detail of our breakfast wonderful.

The room I stayed in was beautiful and clean. The breakfast buffet is great, Martina just makes the best omelets and William made sure everything was perfect on the terrace outside. Close to the Hotel you will beautiful stores and nice restaurants. The famous bridge is within walking distance.

My mother and I had previously stayed at the Renaissance in 2018 and 2019. We were so excited to return to the hotel on March the 9th of this year for a one week stay. We can’t say enough about our experience. Upon checkout, we met the hotel manager, Martesano. He was very accommodating and interested in hearing about our stay. He even tried to call the previous manager who is now in Aruba for us to reconnect. He really went above and beyond to make our stay a memorable one. Unfortunately, after we had boarded our plane back to Canada we were disembarked twice and told that we would not be flying out until the next day. We decided to get in touch with the Renaissance to see if there was a room available for us. When I called the hotel I was able to speak with Angelique and was very thankful that I did. She quickly went through all of my options and had a room waiting for us when we returned to the hotel. We were so happy to hear that the staff kept the dining room open a little bit later when they heard that travellers would be arriving at the hotel since the flight home had been delayed until the next day. These little personal touches is what really makes this hotel stand out. When we returned, Ruth and Piet in the dining room area welcomed us back and made sure we had what we needed. We had known them from previous visits and talked to them frequently throughout the week. We had a very long day and were very tired, but they made our experience a pleasant one, just as they had done previously in the week. They are so friendly and so accommodating and made our stay very special. The next morning, we were greeted by Jouelle who was also very friendly and made our experience memorable as well at breakfast each morning. We cannot thank Roland, at the main door enough. He was able to arrange a taxi for us back to the airport. We didn’t realize that getting a taxi on a Sunday would be difficult as many taxi drivers take Sundays off. We are so thankful that Roland was there to assist us. We always look forward to seeing him when we travel to the Renaissance. In addition to the names that I mentioned above, there are many great staff members that we encountered on a daily basis. Maruska, who works for housekeeping (4th floor oceanview rooms) kept our room spotless and was always so friendly and efficient. In the Nautilus Restaurant, we were so happy to see Isobel still working at the omelette station. She makes the best omelettes and we enjoyed chatting with her and Martina who works at the smoothie station at breakfast. Ricella, in the beach bar was always so friendly and accommodating when we visited each day. We were also so happy to see Bianca, who remembered us from previous trips. She is a great addition to the beach bar as well. Special mention also goes to Luis, the Navigator, who made our intitial check in go so smoothly. He always remembered us by name whenever he saw us. In the Nautilus Restaurant, Zahira was so friendly and accommodating by saving the table we liked for us each day. We also got to know Jorge, Sandra and Angie who were always so friendly and efficient. Miguel who works at the front door, was so helpful taking our luggage up to the room and always greeted us with a smile whenever we saw him. We can’t wait to visit the Renaissance again next year and see all of the familiar faces that make our stay so enjoyable!

My husband and I just spent a week at the Renaissance Windcreek. It was one of the best vacations we’ve ever had. The staff were so welcoming and friendly - right from the front desk and into the dining room. Jillaine, at the front desk answered any questions we had. In the dining room Zahyrea, Ruth, Piet,Sherlila - actually everyone was so friendly and provided top-notch service. Our room was always clean, we had an ocean view and could see the cruise ships from our balcony. The location was perfect , we could walk everywhere to the Fort, shops, etc. Beautiful hotel and staff to match!1 Thank you, we hope to return next year.