TripAdvisor Traveler Rating

Maintenance is non existent…see my photos. Staff is excellent. Towels are threadbare and need replacing. Beach is a pool with sand. Rooms could be nice if not used and beat

This resort is nice and in a nice location but make sure that if you set up a late check out, you are not charged! I was in line waiting to check out when the staff member was not at the front desk. I asked the customer in line was anyone helping her and she says the lady had walked away behind a door. When she came back out she was still assisting this customer, I was supposed to check out at 1pm. The staff member did not appear happy with whatever she was working on for the customer. By this time it is way past 1pm. A man finally came out to assist me. I looked at my bill for any additional charges but when I got home I see I was charged for checking out after 1pm. Not cool!!! We had a few other incidents but they tried to rectify the situation by upgrading our room, giving us a complimentary breakfast that was not good and some wine. What we loved: housekeeping staff, 5 O’clock Somewhere (shout out to Gili) and Starbucks staff (inside hotel), the door men (especially the one with the gray beard). Most of the front desk personnel were always nice and present but the day of check in was not good. Normally there are multiple staff up front but I don’t know why it was only one available for a period of time today.

Renaissance Wind Creek is a well appointed and maintained hotel in a fantastic location. It's in its own mall complex, has an above ground beach with an infinity pool, where you can see ships and boats sail by. The service delivery is also good, with opportunities for improvement. Front Desk & Bell: Thalia is truly exceptional. Polite, proactive and guest satisfaction focused. Melisa and the Bellman on 14-Dec-25 in the afternoon were also very good - warm and efficient. Restaurant team: needs to be more alert and focus on all guests. Offer drinks at buffet dinner, coffee and tea at breakfast without having to ask, etc.

The hotel has the best infinity “pool” which is actually salt water and sand. Dozens of restaurants and shops, free covered parking, adult and kid activities, plus an amazing staff that will help with any questions about your stay. Highly recommend!!

This was our second trip to Curaçao and it did not disappoint!! We stayed at the Renaissance WindCreek Resort. The staff was the most friendliest and accommodating staff! From the time we checked in at the guest desk with Zahra, treating us like family and Isabelle, Martina and Sjarivinskswere were part of the daily breakfast staff. They were outstanding! Kind and always eager to provide wonderful service. This was a beautiful trip!