TripAdvisor Traveler Rating

We booked two renovated double bed connecting rooms with points. Due to platinum status, was able to get upgraded to a room that can see the ocean from the balcony. Yin at the help desk was very welcoming and helpful. There was complimentary breakfast for platinum members. Staff at Splash Bar was fantastic, though at peak hours, they could have added a couple more restaurant staff. Loved the 6:15 am yoga classes at Moana Surfrider across the street. Sheraton Princess guests can attend. Location is fabulous - just steps away from the International Marketplace. Only reason for not five stars is the kiddie side of the pool is very limiting and it is 3 ft plus in height. Not ideal for toddlers.

Great stay overall — just be mindful of room location. We arrived late (around midnight) and weren’t informed at check-in that there are bars directly across the street, with loud music and activity continuing until about 2 a.m. I mentioned this to the manager the following day, and she handled the situation exceptionally well. In hindsight, I should have called the front desk at the time, but despite that, she made things right, which we truly appreciated. The rooms were excellent, breakfast was delicious, and the staff were warm, welcoming, and professional. Very reasonably priced. I would absolutely recommend this hotel and would stay here again.

Our stay at the Sheraton Princess Kaiulani was nothing short of incredible. The location could not be more perfect—just a half-block from Waikiki Beach and only steps away from the International Market Place and countless restaurants. It’s hard to find a hotel that strikes the balance between convenience, comfort, and genuine Hawaiian hospitality the way this one does. From the moment we arrived, the experience exceeded expectations. When checking in, we were greeted by Floyd, a bellman who turned what could have been a chaotic arrival—traveling with my parents and my brother and sister’s families—into a smooth, memorable welcome. His warmth and attention made us feel like he wasn’t just helping our family… he became part of our family. As a Lifetime Titanium member, I’ve stayed at countless Marriott properties, but Floyd’s hospitality stands out as truly exceptional. I also had the pleasure of working with Tammy at the front desk. My sister arrived later in the day, and Tammy ensured she was taken care of immediately. Her professionalism and kindness made me feel valued and genuinely appreciated. Each morning, we enjoyed breakfast where Liz, the hostess, greeted us with a smile and remembered us after just one day. Little touches like that make a huge difference and reflect the heart and soul of this hotel. Being born and raised in Hawaii and now living on the mainland, staying here brought back so many memories. The Sheraton Princess Kaiulani has a beautiful way of feeling like a modern take on the old-school Hawaiian hotels I grew up with—warm, welcoming, and full of character. To all the staff who made our stay amazing: thank you. This is a fantastic hotel, and you will not be disappointed staying here. We can’t wait to return January.

We had to check out after two nights. They are doing construction next-door and starting from 5 AM on the dot. The construction noise was terribly disruptive and we couldn’t sleep. Our room was on the 14th floor and it was still catching all the street noise and all the noise from the high-rise construction. In addition, the room was really tired and really in desperate need of a refresh. Possibly the worst looking Sheraton room I’ve stayed in.

The Splash Bar staff was very disappointing. "Manager" with red, curly hair felt entitled to change my last name to make it easier for HER and tried to correct my pronunciation of açaí - which was right - while she mispronounced it. Guy at take out let a woman go ahead of me after I'd been waiting a long time. Lastly, Herb worked the bar & takeout. He couldn't hear me on the phone and was rude. Maybe he shouldn't work the phone when the band is playing. Funny how I got sick after eating my order but wasn't sick before or after during my trip, just saying. Room was very dusty, bed uncomfortable & towels smelly but all was corrected quickly. HOWEVER the view from the lanai was absolutely stunning and that was very important to me! Finally after calling twice, Rudy finally came to my room to fix a rattling door that kept me up all night & didn't say one word just went straight to broken door. No hello, intro, recap of incident, nothing, very disrespectful! There were a lot of things like this that added stress to a vacation that was all about wellness but I will say Jerry at the front desk was great as was Chan in housekeeping!