Sheraton Princess Kaiulani reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 3.5

4367 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Princess Kaiulani Memories

JoyTraveler2022 on Jun 30, 2022

This is a great place to stay in Waikiki. I am very happy with the Hotel services, friendly staff at the front desk, Robert and the daily housekeepers, Lorna and Julie. The location is close to Waikiki beach, International Marketplace, amazing restaurants, shopping. Must check out the Liliha Bakery, amazing and delicious sweets to satisfy your sweet tooth.

TripAdvisor users rated this property 5 out of 5


Barbi400 on Jun 27, 2022

We booked the Princess for the first two nights of our anniversary trip to Hawaii. We had booked with credit card reward nights and were expecting a regular type room because of that. When we checked in they wished us a happy anniversary and upgraded us to an unbelievable ocean view room. We were FLOORED! We had a beautiful balcony with an an amazing view of the beach and ocean. What a treat. The hotel itself is lovely with an open air lobby. a great pool, and a fun bar and restaurant. You literally walk across the street to the beach or the Moana Surfrider Hotel. Numerous restaurants, bars, shops etc are within a few hundred feet of the hotel. The famous Dukes is about a 2 minute walk as is the International Marketplace. The little food kiosk right outside the pool has the best shaved ice I have ever had (order the Ono Tropical shaved ice, you can thank me later). The room itself is not overly fancy but totally fine and clean. I spent anytime I was in the room either sleeping or sitting on the balcony since this is Hawaii after all. Service in the hotel was great from beginning to end. Highly recommend!

TripAdvisor users rated this property 4 out of 5

! Amazing customer service! Celeste is my super hero

Willbefore2000 on Jun 27, 2022

I wasn’t in love with the room but Celeste was amazing she did everything plus more I would come back just for her Marroitt should be blessed to have her! She had old fashion learn your name customer service.. that I miss in this generation

TripAdvisor users rated this property 5 out of 5

Fantastic Staff/Wonderful Hotel and Location

Vera P (Atlanta, Georgia) on Jun 25, 2022

We had an amazing experience at the hotel. The staff were exceptional in every way, from housekeeping (truly exceptional) to the receptionists and bar and restaurant staff. Special thanks to Ms. Jasmine Francisco who made our stay truly unforgettable. I’m Titanium, and I used Suite Night Award certificates to get upgraded to a renovated room with an ocean view and balcony. The room was very clean, the bed was comfortable, and the view was absolutely fantastic! We were very happy with our stay and highly recommend this hotel and its staff!

TripAdvisor users rated this property 4 out of 5

Great hotel, great location

HarriKi91 (Scunthorpe, United Kingdom) on Jun 13, 2022

Loved the location of this hotel - walk out and you’re within a stones throw of Waikiki beach. We used the hotel as a base while we explored the island for a few days - the room was lovely, could do with more modern furniture but the bed was comfy and the bathroom was clean. The hotel itself we didn’t use the restaurant, bars or pool but they looked great and were always busy. Staff were friendly and the hotel was always clean.

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