TripAdvisor Traveler Rating

Just recently stayed at Caesar’s palace. Seifer greeted us at the front desk and provided us with amazing service that ensured we will always stay at Caesar's. Everything has gone smoothly and we have been extremely taken care of. Ten out of ten experience.

This review is regarding the Sportsbook. I am a local who has the sports betting app. I bet with this app and they offer futures on the Kentucky Derby. I had $1000 in the account from several friends and myself. We wanted to bet 2 horses. I was betting in $25 increments when suddenly I was told I could no longer bet. I started an online conversation and was told it was a management decision. When I asked why , they would not provide me with an explanation. I then withdrew the funds and went to Caesers to bet it in person. I was then told they don’t take future bets on the Derby. I then showed them my app. The supervisor came over and told me it’s only on the app. When I showed him I was being denied he responded “maybe you’re being sneaky.” How the heck am I being sneaky? I’m making $25 bets on 2 horses. Unfortunately, they are the only casino that does future bets. I wasn’t given any further explanation. They have many high rollers who bet millions, but accuse me who is betting $1000 on 2 horses of being sneaky. Very unprofessional. I’m also a card holder at Station and Circa, never have I been insulted like this. Keep the great guest service,that’s why locals love Station and not Caesers.

At check in we got an upgrade due to the Front Desk associate , Seifer. He was very professional and made the beginning of our vacation great! Room is great and everything first class. Family memebers also have nothing but good things to say about all the staff.

Kiana was so lovely and welcoming and helped us with all our needs to check in. Her wealth of knowledge of her surroundings assisted us to navigate our way through this amazingly , wonderful, gigantic hotel which was a pleasant experience. Thank you for all your assistance and help.

Great service from the moment the bell hop met us at the door! Thanks to Sofia, Kayn and Veronica for the warm welcome! They were great about getting us the room we wanted and were kind and friendly! We also loved the complimentary glass of champagne to kick off the long weekend!