TripAdvisor Traveler Rating

Arrived early and was prepared to pay extra charge to check in. No rooms available but for an even bigger up charge they had a room that was pretty much same as I originally booked but now was paying a few hundred dollars more. Went out for the day and came back to get ready for dinner and a show and room wasn’t made up at 5 pm. Called and was told were busy and probably wouldn’t get to it till later in evening. Asked at least can you send fresh towels so we can shower and was told very nastily that they have 5 towers and can’t get to every room and couldn’t send fresh towels. So for 500$ a night we had to pick the dirty wet towels off the floor to dry off. Asked to speak to management and was never called back. Went to desk and complained and got nowhere with them as well. Dinner was expensive and disgusting at Amalfi. My wife’s plate was eatable but portion is what you would expect an appetizer to be but at full size prices. They nickel n dime you to death , bottle of water 8$ and change and they refused to give a cup so I could get ice since my 8$ water was luke warm. Finally caused a scene and was granted a cup ???? Not enough lounge chairs by pools but if you want they will rent you one of the many other beds for a steep price. And pool closes at 5 pm which is way to early if your on vacation. Will never return to this hotel. Top dollar and nothing in return , rude staff. This is the first time in my many years of travel I’m submitting a bad review but this s hole deserves it.

Too expensive for quality of food and beverages. Casinos stink of smoke and need to be fixed similar to other non-smoking venues.

WARNING – STAY AWAY FROM THIS HOTEL This hotel is running a scam. Do not stay here. Everyone already knows that minibar items are sensor-based and get charged if touched but this place has taken it to another level. The moment you open the minibar door, the bottles inside fall over due to their setup. I picked them up, placed them back properly, and even put my own whiskey bottle inside. Despite clearly showing photo evidence at checkout that I did NOT consume anything, they still charged me for those items. This is completely unfair and unacceptable. After reading other reviews, it’s obvious that I’m not the only one many guests have been charged in the same way. This is not a mistake, this is a pattern. Stay away.

Paul Stewart, one of the concierge hosts can not be trusted. I've lost north of $200k in 4 years at CP, but they have always covered my room, food and beverage charges when I stay. Paul agreed to our usual arrangement before flying down last weekend to see Martin Garrix at Club Omnia at CP. Paul Stewart promised me center floor seating and a 1k bottle service credit. I had lost north of 10k in the 24 hrs I had been there before the concert and had two days after the concert to win/lose more. When I tried to get into the concert my name was NOT on the list. Paul said the next day, he renigged on his word because I hadn't lost enough money in the first 24 hrs leading up to the concert! Mind you, this is after losing north of 200k to them since 2023. After losing another 5k the day after the concert, Paul wanted me to take a 30k draw from the casino. I decided against it because the entire premise of me going down there was to see Martin Garrix and Paul purposely, willfully took that away. He didn't hold up his end of the bargain. The cherry on top was when he snuck 1,500+ onto an old credit card after I went home for food and beverage charges that HE AGREED WOULD BE COVERED BY CP. This is such bad business. Did I need to lose 50k the 1st 24 hours for Paul to keep his word? I have filed fraud charges against CP on my CCs. I will never deal with that low life POS liar again. Avoid CP all together. They can't be trusted as far as you can throw them. This guy is the lowest of the low hanging fruit among the human race. Don't trust him, or CP.

Som was awesome! Got me all squard away!!