Caesars Palace reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

30483 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Shabby (very) room at upscale prices.

ChicagoJetGirl (Chicago, Illinois) on Jul 13, 2024

Very shabby room at Caesar's Palace. Really cannot believe they tout this as a hotel of high quality. I just checked in and have to be here a week for business. The upholstery on the headboard on my room is literally shredded and peeling off. It is absolutely disgusting and below any standard that I have ever experienced. Anywhere. The a/c is extremely loud every time it turns on--sounding like a fog horn. One of the bathroom sinks will not drain. The wood furniture is battered. The cleanliness of everything is in question. It is hard to believe that any hotel above a 1-star place would knowingly put a paying guest in a room with a headboard that is peeling and flaking off onto the sheets. It looks like skid row. I have called guest services numerous times. They have done nothing. They have promised that staff would come to inspect and troubleshoot, yet no one comes. I have been disconnected while speaking with them and no one calls back. They do not care. The level of service is subpar. I wish I could stay elsewhere. They act as if guests should feel lucky to be here.

TripAdvisor users rated this property 5 out of 5

Excellent customer service at a top notch place.

Richard W on Jul 13, 2024

The check in process was made very pleasant by Kiana even though we had a bit of a snag (not ceasar’s fault). This hotel and casino is top notch in customer service as wwll as the features and amenities. Our room had a nice view of the strip and it was super clean and kept by the housekeeping staff.

TripAdvisor users rated this property 5 out of 5

Fun friend and family trip

Janazavala on Jul 13, 2024

We had a great experience at Cesar’s… Kiana helped us check in and she was great and actually made it a fun experience. Gave us tips on what to do and where to go! The casino is so big and glamorous and she helped find our way! I Highly recommend staying at Cesar’s!

TripAdvisor users rated this property 5 out of 5

Kiana the Great!!!!

Mark V on Jul 13, 2024

Kiana at the front desk was amazing! She was happy, smiling and talkative and massage was even able to get a room upgrade! the checking process amazing! We went to the pool and had a great time! So many restaurants to choose from! Ate at Chicken Guy and had great food and fast service! We had a great stay at Ceasar’s! Seeing Garth Brooks tonight!

TripAdvisor users rated this property 5 out of 5

Great check-in ecperience

Isaac N on Jul 13, 2024

A+ customer service! Jason, who checked me in, is the friendliest and most personal person I've ever met. He was incredibly helpful and accommodating, gave great advice about Las Vegas, and took great care of me overall. I wish every hotel had someone like him helping guests!

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