Dreams Las Mareas 2/05-2/15
HIGHLIGHTS - details below - see headings
-very few children this time of year
-always had chairs at Preferred Adult pool
-enjoyed dinners—Bistro & Portofino favourites
-very hot & windy; temps averaged from high 20s to low 30s Celsius daily
-monkeys and lots of other wildlife abounds
-beautiful sunsets from beach and Ocean View Buildings
-enjoyed a night off resort at Naked Indian as well!
-lots of walking from restaurants to pools/beach; got our steps every day!
-golf cart transport is available if needed
-took a few days to find our way (maybe because we arrived in the dark?)
-evening pathways could be better lit for safety purposes
DETAILS: CHECKIN/LOCATION: transfer via Frank the Tank 90 mins from Liberia airport; arrived early & waited 15-20 mins on tarmac for another flight to leave before getting to gate; long wait for second bag as belt stalled
-arrived around 1900 in the dark
UVC: Rodny & Stathis were in constant contact via message/in person
-received checkin upgrade to VIP week booking PCJS TVK to PCJS OVK; moved to Master later in week after large corporate groups departed
-member banner/other PC amenities received (white wine swapped for a decent Merlot - thanks UVC)
-made dinner arrangements nightly; 2x in Portofino Caracol wine room-beautiful experience; amazing attention/dining
ADULT PREFERRED POOL:
-all day every day in beautiful surroundings; quieter, lots of comfy loungers & plenty of umbrellas; Luis was our dedicated concierge & Junior was a great server
Restaurants: ate everywhere at least once except El Patio
BREAKFAST: Preferred a la carte in Portofino; good Buffet
LUNCH: Seaside Grill/Oceana-awesome burger, Chicken burrito/fries
-Concierge Chair Service @Adult Pool from Seaside or Barefoot Grill
BEST DINNERS: filet @L’etoile Bistro & salmon @both Portofino/Oceana; enjoyed both Himitsu meals a la carte as well
ENTERTAINMENT: variety of outdoor shows every night from 2100 & in Rendezvous bar each evening during dinner hours; Super Bowl beach party, Mardi Gras & Valentines events during our stay as well
Desires Bar opens late into evenings with DJ nightly from 2200
PREFERRED CLUB: light breakfast, snacks, desserts & great coffee!
ROOM: beautiful view from 3714; less impressive from Master 8209
-comfortable beds, great AC; consistent daily housekeeping
BATH: rain shower/handheld; double sink vanity/storage; all usual G&S amenities
MERITORIOUS RESORT STAFF
Seaside/Oceana-Servers Freddier, Chelsy & Edgar
Bistrot-Hostess Vivian; Servers Laura, Ceylin & Jaime
Portofino-Mgr Christina, Hostesses Alice & Vivian;
Caracol servers Jennifer & Oscar first evening & Kenty on Valentines
Pool - concierges Luis/Kenneth & server Junior
We truly had a relaxing and enjoyable time at this Dreams & head to Secrets Papagayo in the morning
A True Paradise!
Feb 16, 2024
This place was amazing. Easy to access restaurants, bars, and amenities. Not crowded at all and embedded in nature. Very secluded location but still with total 5-star food, service and all the amenities. Definitely recommended.
Decent all inclusive, nothing amazing
Feb 15, 2024
Not the best for families, too loud and kids are not welcome at some of the restaurants. Too far away from everything, most excursions had a 1-2 hour drive. Food was average at best. Not bad but I won’t be back.
Rethink this reservation.. Not like it used to be.
(Merritt Island, Florida)
Feb 15, 2024
Although I'm still at the property we've experienced so many issues, that I just had to start my review. This trip is for business( a group of 40 people) a small group of 8of us came in a few days early to relax. The best way to break things down is simply by bullet points.
- Our Event planner asked me to attend the business meeting she was having with the banquet contact ( we'll just use her initial ) C as she's been very frustrated with the lack of communication from the hotel and because I speak Spanish she felt it would be easier to communicate.
I'll start by saying the C had not returned emails from our event planner confirming food, accommodations, entertainment, AV and all the other things that go along with planning an event. When C was speaking to her contact she was telling them that the "Client" meaning our event planner had failed to confirm with her the entertainment sooner this is why there was no one available 2 days prior to our event. When I asked our event planner she pulled out copies of emails sent for weeks with no reply C had nothing to say expect that she was waiting for her boss N to tell her how to reply. When we asked for the final BEO's C asked if we could sign off on them, when our event planner stated I'm waiting for you to give me prices she stated I'll send them to you tonight ( FYI no email was sent ).
The amount of incompetence and unresponsiveness from the banquet staff forced our event planner to contact the GM Jorge, who state things would get fixed.
On the level of coming in for rest and relaxation the staff has been anything but accommodating, when we asked at the pool if there were any umbrellas available I was told to rent a private cabana I could afford it as I was in the VIP area not the response I expected. For Sunday we were told that the restaurants that could accommodate our group of 8 for dinner would be closed due to the Super bowl party the were having, to attend it would be an additional $120 per person. We made dinner reservations 2 days in advance for 15 people when we got the restaurant we were told there were no reservations and they couldn't take us, because of the issues we had had the days prior I had an email from 2 people from the hotel confirming our reservation, when I showed Rafeal the email he stated we can't sit your group together we can do 3 tables and split into 2 restaurants, it took me telling him I had no problem contacting the GM again his reply was well he's already gone for the day. The food in every restaurant we've eaten at is over cooked and comes out at times room temp to cold the portions are minimal I order mussels in garlic butter got 3 mussels dry with no sauce. The phone in our room doesn't work, the internet is lousy, the TV cable has gone out 6 times in 3 days so far.
The majority of our group are Hyatt explorers we love Hyatt properties and have stayed at many inclusive and not had this experience. While at the poll speaking with other guests they too felt the same as if asking for something from the staff was an imposition.
I am soooo disappointed in this property, the staff ohhh and the prices are crazy, if you plan on coming don't forget your sunscreen as it will cost you $49.99 for a tube at their store. a T shirt is $110. I could go on as this was only the tip of the ice berg. PLEASE be aware of what your booking.
Feb 15, 2024
Dreams Las Mareas did not disappoint. The food was hands down the best of the resorts I have been to! Only down side is the distance from airport is 1.5-2 hours. Once we were there, it was amazing. Such a beautiful resort.