TripAdvisor Traveler Rating

Cleaning staff stealed two pairs of birkenstock sandals. Only few staff were kind and polite. Not México standards. Breakfast was ok. Elevators were lack of maintenance. I will say is 2.5 star hotel.

This resort is sadly very neglected. It has so much potential - good location and the rooms all mostly face the sea. However, the grounds are not tended well - we observed trash strewn in multiple areas of the grounds - the pool had debris floating in it most of the time we were there - the beach area in front of the resort was littered with trash. The landscaping needs tending. The beach and pool chairs need to be replaced. The room we stayed in (deluxe king with ocean view) was very tired but clean, at least. The toilet leaked in back. The light in the magnifying magnifying mirror was not working. The slider for the patio was broken and barely functioned. The bed, however, was comfortable. We booked a room rate where an hour of kayaking was included for free, but they initially tried to charge us for it. We insisted it was included and they finally acknowledged that. The second day, although the office for kayaks was supposed to open at 9 am, without warning or explanation, the kayak person didn’t show up until after 11:30. The staff members are mostly lovely and try hard but there are not enough of them to keep up with the maintenance and service needs of the property. Food and drink service is often slow, not because the staff doesn’t care, but because there are so few of them. I’ve read that the owner is Carlos Slim. He appears to be terrible at running hotels. Hopefully this tired resort will be acquired by someone who takes pride in hotel management. We won’t stay here again unless that happens. There are multiple lovely places to stay in Loreto. This is currently not one of them.

I am only giving this hotel 2 stars due to the location and the easy access to golf. Aside from that it was a very disappointing stay and we will not be returning. The staff seems to be bothered and inconvenienced by any small request, such as ordering beverages while hanging out at the pool. The cleanliness is sub par and they offer limited towels, soap, etc throughout the stay. Room service for food was almost impossible to get, the phone would just ring and ring. We had an ocean front suite with a tub outside that was dirty and had no running water to fill it up (even if it had been clean). There was a rug in our room that was not secured to the very slick tile/concrete floor and my father slipped on it and sprained his ankle so bad he could barely walk. About halfway through our trip we noticed a strange sewer odor in our bathroom that we reported but was never resolved. This place has a lot of potential but is not the quality you would expect for the amount of money spent. Do yourself a favor and book somewhere else.

I was a bit worried with some negative reviews but I found the hotel very good. The room was nice, the views amazing and the beach beautiful. The staff we came in contact with were all great and the painting that was setup by the pool was a highlight for the grandkids. I would recommend this hotel!

so sad to see the hotel in such bad shape, just an awful expirience . nothing works , dirty and the worst customer service . we got there and the said pool and elevators dont work it will be fixed sin 24 hrs. they never did, we decided to leave a day early it was that bad.