TripAdvisor Traveler Rating

Came for the day and bought a day pass for 500 pesos. We received 300 pesos credit back to the restaurant. The location is beautiful and so peaceful. There is a nice golf and tennis courts, we saw them. I have no idea why there are so many negative and misleading reviews. It’s not bad at all, it’s clean and in good condition. It’s very affordable too I saw rooms at just $113 a night. The beach is nice and you can kayak and paddleboard. The beach restaurant is nice. I would recommend and go back

Average accommodations, beautiful location, this hotel has the potential to be amazing but it's not. The grounds need to be tended to. The rooms are clean but dated. The drinks are lacking. Staff seems friendly. Stingrays are common at the beach.

We decided to stay there, with some concern because of the significant number of poor reviews. We were pleasantly surprised! We had a third-floor ocean view suite with a large patio that had lounge chairs, a table, and a large Jacuzzi soaking tub. It was a perfect place to watch the activity on the beach, most notably the antics of the many pelicans diving for fish in the surf. The room was serviced daily by very cheerful and helpful staff. The breakfast in the main restaurant was excellent. During lunch and dinner the pool bar was the only option within the hotel. Happy hour drinks were good and we ate dinner there once. Service was very good at times and not as good others, depending on who was working . On windy days it is not a comfortable place to eat, and the hotel should consider moving service indoors those days. There are many other restaurants in Napolo and we often chose to eat elsewhere in the evening. The hotel shows some signs of age, but is very good compared to many places I've stayed in Latin America. It has a local feel and there were a mix of Mexican and anglo guests. The pool was not very warm, and the small hot tub was significantly warmer than the pool. Didn't matter much to us but might be a consideration for others.

Loved our stay. We had a nice room (Master Suite) with a big patio and tub with a view from the 3rd floor. The beach is very nice, relaxing, clean, and safe. Even at night. The grounds were well kept, and house cleaning was very good. The room is a good value. Don't expect much from the restaurant and we just stopped going there to avoid the frustration. The bar was OK. Food and drink were too expensive for what you got if you managed to get it. We would stay here again.

We were so looking forward to this stay and it was really disappointing. I generally have low expectations for Mexico and don't need anything fancy or even great. This resort looked so lovely but failed all of our expectations. We actually left after a couple of days and moved to a new resort, at our cost. Upon check in, we could not get the room we reserved and were shuffled around the resort packing our suitcases with us...I think that was an unwelcome 2 hour adventure. When we finally were able to get into our room, they were not really very clean...and again, I have low expectations. We had no hot water at any point during our short stay. The included breakfast consisted of cold, not even warm, scrambled eggs of two variety with chips and beans and cold toast. The pool bar had limited service and was not worth the price of drinks. We travelled with friends and they also had the same experience, which was unfortunate as they paid alot more than we did. The resort has so much potential. Great location abd beautiful surroundings but there is no desire it appears to have guests come and stay and want to return!