TripAdvisor Traveler Rating

The most glorious, peaceful, fun, & even healing communion with sea & shore you'll ever have (in North America) at a 5??for less than $150...A NIGHT, waking up to the sound & swoon-worthy beauty of the gentle tide smiling a sunlit aqua invitation to spend the rest of the day enjoying this paradise on earth!

This may be lengthy, but as a travel agent, I would not recommend this hotel to any of my clients. The reviews we read beforehand were mixed, but generally positive, so we decided to give it a try. This was our first trip to Loreto. We’ve always vacationed in Cabo, but wanted to try a quieter destination. My husband had stayed at this resort for one night six years ago during a road trip from California to our condo in San Jose del Cabo, and at that time he thought it was decent. Based on that, we booked a seven-night stay. From the moment we arrived, it was clear the property was older and in need of significant maintenance. Check-in was difficult because no one at the front desk spoke English. The one staff member who consistently worked the desk relied on a translation app to communicate with us. We had an Oceanview Master Suite. The room itself was spacious, with a sitting area and a large patio with a hot tub. The bed was comfortable, but the bath linens were old and rough. The patio furniture did not match what was shown on the website—no resin outdoor couch set, just two worn lounge chairs and a small metal table with four metal chairs. Overall, the website is very misleading about the resort’s condition. The hot tub was empty when we arrived; when we filled it on day three, the water came out green and developed a ring of scum and foam. Dining: Dining options were extremely limited. The only indoor restaurant, Cactus, is open for breakfast only and does not serve alcohol, so no breakfast cocktails. The atmosphere felt like a cafeteria, service was slow, and the food was just okay. The outdoor Be Loft pool bar and restaurant opens at noon, after Cactus closes, and is the only option for lunch, dinner, and drinks. Service was again very slow, and the drinks were inconsistent—margaritas tasted different every time, and some were so sour they were undrinkable. Because evenings were chilly and breezy, we didn’t want to dine outdoors, and there was no indoor dinner option. We were told we could carry our food into Cactus, but no staff would be available to serve us there. Fortunately, the nearby town of Loreto Bay has several excellent restaurants, and we ended up eating almost all of our meals off-property. There is a rooftop sports bar with a beautiful view, but it’s only open on weekend evenings and serves only bar snacks. It was always empty. A large window up there was shattered and unrepaired. There is also no beach service—if you’re relaxing under a palapa on the beach, you must walk to the pool bar for food or drinks. Facilities: The website shows crystal-blue pools, but the water was cloudy and the pool deck was cracked throughout—easy to stub a toe. The gym was locked the entire time; we were told the equipment was old and mostly out for repairs. The spa did not resemble the photos online, and I never saw it open. The spa menu prices seemed high for the condition of the resort. Service and communication: Communication was a constant challenge. Only one staff member, Francisco, spoke English, and he was not always available. On two separate occasions while I was at the front desk, guests checking in were told their prepaid reservations were not in the system—one group had traveled all the way from Australia for a whale-watching trip. When I went to the front desk to express our dissatisfaction and request an early checkout, I waited an hour and a half for someone who spoke enough English to help. I was eventually given a form to fill out for early checkout that was entirely in Spanish. The next day, Francisco confirmed we could check out three nights early but said there would be a one-night cancellation fee and that we would be refunded for two nights. At checkout, Francisco was not there, and the staff member on duty did not understand that we had already completed the form. I had to show her a photo of it. When I asked about the refund, she used her translation app to tell me it would take up to a month to receive my refund. Given the condition of the resort and the issues we experienced, I believe we should have been refunded for all three unused nights. Overall impression: This resort needs major repairs, better maintenance, and more staff. For a destination that caters largely to American and Canadian visitors, it’s surprising how few employees speak any English. Dining and bar options are extremely limited, and many amenities are either closed or not as advertised. The only positive is the beautiful, peaceful bay view. As for Loreto Bay itself, unless you golf, there isn’t much to do. It’s primarily a residential golf community with good restaurants, but no shopping. We moved to Hotel La Mision in downtown Loreto for our last 3 nights, and it was a completely different experience—beautiful property, excellent service, amazing food, and truly five-star quality.

What great margaritas and appetizers we had on the beach at the Inn! It is the best place to enjoy the water and the pelicans. And the waiter was charming and fun!

Great food, beautiful view. Not too busy, very relaxed.

The pool side restaurant is had many good options, tasty beverages and beautiful view.