TripAdvisor Traveler Rating

We went for a week for our 20th anniversary celebration. Everything about the stay was amazing. The food, drinks, pools, rooms, entertainment, hospitality; everything! This is our 2nd time and we will for sure be coming back agin. Highly recommend!

I would have easily given this a 5. Good: 1. Good quality Food 2. Exceptional Customer service across the board. Not a single person was not smiling or not helpful through the 5 days. Really impressed. 3. Decent rooms and house keeping was timely and even on-demand housekeeping was done very quickly. 4. Good pool-area service and facilities 5. Good entertainment and day-activities like sports etc Bad: 1. This is the only thing I will call out but we go to these places for the beach and while we could / should have done our research a bit more , the hotel should also mention explicitly that the beach is un-swimmable. This is a huge part of our trip and if we just want to sit by the pool we can do it at our house too. Sorry but this was almost false advertising.

Very beautiful Inclusive Resort, highly recommended for a good time with family and friends. Great food and lots of great Drinks!!! Plus a nice Pool to relax.

Great service overall. Jorge Rivera was our waiter one day while we were out at the pool. He did an amazing job!

Hyatt Ziva is the only AI resort we have returned to over the years. We just got back from our second visit. The grounds are beautiful, service exceptional and there is a wide variety of restaurants to choose from. AI resorts are not known for great food. But Hyatt Ziva has better than average food. All restaurants that we visited were pretty good. This was one of the main reasons we decided to return to this resort. We have visited twice and both times we were placed in building 2. Our friends were placed in building 3. Building 3 is the renovated space. The rooms are definitely much nicer in 3. Had I not seen the interior of building 3’s rooms I would not have felt disappointed about our room. But as it is the same price, I would recommend doing what we you can to be placed in the updated building. Overall, I highly recommend this resort. We will be back!