TripAdvisor Traveler Rating

We love the Hyatt ziva Los Cabos. We go every year for the past 8 years because it's the best. Great staff, excellent food, lots of restaurant options, and the view is unreal. Overwhelmed by the helpfulness of the staff and the willingness to make our birthday bash an unforgettable week.

An amazing experience for our 25th. Gustavo made our stay so perfect. Alfredo had the best service. The drinks he made were top of the list.

Overall good. Need to be prepared to have time management for getting seats by pool and restaurants. Lots of different dinning options. Sports bar nice. Nice staff.

We just returned from our stay at Hyatt Ziva Los Cabos, and unfortunately, this was the most disappointing resort experience we have ever had. Within two days of returning home, my 7-year-old developed multiple painful and itchy skin bumps with white heads. After consulting with a doctor, the rash was identified as hot tub folliculitis — a skin infection commonly caused by poorly maintained or contaminated pool/hot tub water. This was extremely upsetting and stressful for our family. We have stayed at many resorts around the world, and this is the first time we have ever encountered a health issue caused directly by a hotel’s facilities. For a resort under the Hyatt brand, this should never happen. While the property itself is beautiful and the staff were generally friendly, the lack of proper pool and hot tub sanitation is completely unacceptable. Clean and safe water should be a basic standard, especially at a family-focused resort. I hope the hotel management takes this issue seriously, reviews their water maintenance procedures, and ensures that no other family experiences the same problem. Sadly, based on this incident, I cannot recommend Hyatt Ziva Los Cabos, and we will not be returning.

Safety - rooms are not kid safe. Balconies have large gaps between glass panels where small kids can slip through. My daughter had her head out on 5th floor. Service - No staff ever checked including our private conceirage that was included with the room. No attempt was made to check or improve experience. Cleaning was poor, late, done once in 3 days and staff left chemical supplies in room after cleaning. Food - Food was okay but very limited in options. Restraunts had a small menu with 0 customizations. Long wait times ~ 1 hour + and even long waif for food. Buffet was dry and very lowly staffed with no live counters. Activities / Entertainment - Team was not engaging at all. Activities were not well advised and staff was least bothered to involve the guests. Kids club does not offer food options to kids. Kids club has not special activities other than basic arts, craft, pinata etc which was okay for a day. Kids club had no pool access and parents had to watch kids in kids pool. Adult pool was not heated, beach activies had mosquitoes and food sometimes had flies hovering. Room service menu was pathetic with quick service food mostly missing quality. Water restocking in room was very slow also.