Hyatt Ziva Los Cabos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11265 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Great physical fitness activity coordinator/leader..Sergio

AJB123011 (GV) on Jan 29, 2023

Spent 5 days at the Hyatt Ziva and the highlight of the trip were the Yoga, stretching, water aerobic and other activities led by Sergio. He was great at communicating and motivating everyone. Sergio knew how to read the fitness level of all the participants and make all the classes rewarding and fun. I can't remember the last time we had a resort physical activities leader want us to attend every class he taught.

TripAdvisor users rated this property 5 out of 5

Hyatt Ziva Los Cabos

kdweinzirl on Jan 29, 2023

This was such a nice hotel to stay at! Greeted with Champaign and a picture of us. Loved the food and activities and allowing to have a complete rest. So nice to be able to just relax. Always there to help you with any questions or needs you might have. I would recommend this place to all my friends

TripAdvisor users rated this property 5 out of 5

Highly Recommend Hyatt Ziva

Footprints14482 on Jan 29, 2023

Absolutely wonderful experience here! The staff and service were outstanding - I have never felt so welcomed or cared for at a hotel. We found the room and beds very comfortable. There are plenty of different styles of restaurants with good food and again, superb service. We felt totally safe and appreciated as the English-speaking staff really goes out of their way to be of assistance. We worked from various locations at the resort and the wifi was always available and fast. Next time, we will come with our family as this is a great place to come as a couple but we know our entire family would love it! Thank you for a special week!

TripAdvisor users rated this property 2 out of 5

False Advertising / Be Aware of Building 2 (OLD)

Yi T on Jan 29, 2023

We booked an "Ocean View One Bedroom Master Suite" for 5 nights through the hotel's official website. The description of the room reads "ocean view suite with a large separate living room, marble bathroom, and bathtub with jets." The amenities include “raindance shower; hydro massage bath tub”. The room pictures are very nice. We were checked into Room 2217 upon arrival on 12/23. It was a one-bedroom suite, but it doesn’t match the description or picture. The bathroom is small and has an old shower over the tub. I requested a room change and was told that we can get a room that matches the description the next day, but I had to check out our current room by 12 PM and the new room would not be ready until 3 PM. I agreed. The next day, we packed everything and checked out by 12 PM. We went to the lobby at 3 PM but didn't get our room until 5 PM. The new room #1525 assigned to us was exactly like the one described on the hotel website. However, at $1000+ a night, not only we didn’t get what we paid for the first night, but we wasted a whole day (Christmas Eve) for a room change - in my view, this is not an upgrade but a correction. I made written complaints and requested compensation, which was rejected. What I learned: only some of the one-bedroom suites meet the description and standard advertised on the Hyatt website. Isn't this a bait and switch? We expected more from Hyatt branded merchandise. We have no other complaints. The ground is beautiful. The staffs are friendly.

TripAdvisor users rated this property 4 out of 5

If your happy and you know it!

ArleneH537 (Surrey, British Columbia, Canada) on Jan 28, 2023

Spent two weeks relaxing in the resort. The rooms were fairly good and CLEAN a bit of a musty smell but pretty usual for Ocean rooms. Stocked daily bar fridge and housekeeping was very good. We tried all restaurants but for us we went back to the Bon Vivant(French) several times. No waits at any of them. The martini bar was excellent do put them to the test! Lots to enjoy at La Plaza Buffet where we ate breakfast and lunch most days. We were extremely happy with the service from Raul, Jose and Bryan always working to make it a good experience every time we showed up. The resort has a huge pool where no one could swim as it was freezing but the bar pool had live music at times and was very busy so hard to snag a seat but plenty elsewhere. Food choices around pool were good and the ice pops at Coco Loco were so refreshing. Wifi is sketchy so be warned. Overall we had a pretty wonderful holiday!

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