Hyatt Ziva Los Cabos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12871 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Avoid if you have children under 4 and were looking to use the kids pool

527jonathanl (Philadelphia, Pennsylvania) on Jul 13, 2024

I am writing to express my profound disappointment with my recent stay at Hyatt Ziva Los Cabos in July. Despite the high expectations I had for this vacation, several issues significantly detracted from our experience. 1. Kids’ Splash Pool Closed: The primary reason we chose your resort was for the kids’ splash pool, which was unavailable due to renovations. There was no mention of these renovations when I booked our stay. 2. Misleading Information About Swim-Up Suites: Upon check-in, I was informed that swim-up suites do not allow children. However, I repeatedly saw children in the swim-up suites pool area. This inconsistency was frustrating and misleading. 3. Closed Italian Restaurant: Another reason for choosing your resort was the promise of an Italian restaurant, which was closed during our stay without prior notice. This was another significant letdown for our family. Because of this closure, we were left with the other 5 remaining restaurants. Here is a little about each. La Paz is the buffet. Standard, options are the same so once is often enough. El Molino will randomly close if it is Mexican night at La Paz (but they will not serve the same options…). BonVivant is for 18+ only so we couldnt go with our son. Hacienda Bar and Grill had okay empanadas and corn soup. The in room dining is NOT 24 hours a day. I was on hold from 530-6am to order breakfast. They apparently dont start until 6 despite advertising 24 hour dining. 4. Incident at Dozo Restaurant: During dinner at Dozo, a waiter accidentally dropped a glass that shattered on our table. I was soaked and covered in glass shards, and had to seek help from the concierge myself. While the manager did offer laundry services, the incident added to the negative experience. I chose Hyatt Ziva Los Cabos based on the amenities and services promised, and I feel that the reality fell far short of these promises. Clear communication about the status of facilities and dining options would have allowed us to make a more informed decision

TripAdvisor users rated this property 5 out of 5

Great place to stay in Cabo

lilop44 on Jul 13, 2024

Amazing !! This trip was so much fun everything was perfect. Great hospitality, treated us with such kindness and love. Facilities are top notch, clean and professional staff as well. Food was excellent in all restaurants especially the French one. Dinner was delicious ! Pizza at the Italian was perfect. Will definitely go back!

TripAdvisor users rated this property 3 out of 5

New vacationers

T B on Jul 12, 2024

Okay, we are big Cancun vacationers. This was our first Cabo trip. We’ve stayed at different resorts in Cancun, but this is the first time we stayed at this particular hotel. We expected a big Fourth of July show, there was none as far as fireworks go. Cancun goes big with fireworks. We were differently disappointed. The food was good but I wouldn’t say it was amazing. Lots of construction happening right now. Kids are often splashing around the infinity pool swim up bar, that was a big turn off. Overall we would say it was average as far as food and scenery. Our service was great. Huge shout out to Edgar Hernandez. He was great, he was a big reason why we were in certain areas of the resort. Even when we didn’t need a drink he was looking for us and asking us if we needed one. We enjoyed our conversations with him. Secondly, Jose Anaya, he was just like Edgar. Both of their service was great, we looked forward to seeing these two everyday. They made our stay very fun and friendly and they took good care of us. Thank you Edgar and Jose, we hope this resort values your work.

TripAdvisor users rated this property 3 out of 5

Family Vacay 2024.

duyvpham76 (Saint Peters, Missouri) on Jul 12, 2024

The hotel is currently under constructions with constant loud noise. The beach is off limits. The best things about the hotel are the foods, shows, gym, activities and staffs. Everyone is super friendly and foods are delicious. We enjoyed our family vacation at this hotel.

TripAdvisor users rated this property 2 out of 5

Construction and understaffed

Mike B (Saint Louis, Missouri) on Jul 11, 2024

This resort has the potential to be great, however neither Hyatt, nor the Resort directly, disclosed that half the resort was under construction and had multiple jackhammer’s running all day, every day. Couple that with a lack of communication from the staff, and none of the club level amenities that we were told we received with our reservation and room type, and it was a very lackluster experience. Will not be returning to this resort.

View All