TripAdvisor Traveler Rating

Beds are super comfortable. The whales this time of year are amazing! Go See Alejandro at the Infinity pool for the best service! All Restaurants were open when we went so it was nice to see the refresh they had done. The evenings were chilly outside. If you get a Butler, ask for Apolinar! He was the absolute Best at getting a preferred dinner time, Had all the information for any question we had. Was able to secure Cabana's for us!

The resort exceeded our expectations in many ways, too many to count. I’ve been to many AI resorts and this one has the freshest selection of seafood and top shelf alcoholic beverages. Stuff is very dedicated and hard working. PLEASE be generous with your tips. No pressure to sign up for excursions or anything:) The bed and comforter were so good that was hard to get up in the morning! We had zero problem with construction noise , I understand that was an issue for some who were immediately offered an upgrade in a different section. Overall, as soon as we can afford again will be back.

We planned to fill the bathtub with water and soak in it with the children, but the water was brown, and brown water continued to flow for over an hour. Eventually, there was no hot water, and it turned into cold water. Having to give our young children a cold shower was the worst experience we’ve ever had at a hotel.

Quality of food was good at all the restaurants, wait was not long to get seated. Staff were amazing. Only issue was that the pools were not heated. Would probably read more reviews before booking next time. Kids were upset they couldn’t go in the water.

Beautiful resort, good food for the most part. Had some amazing meals and a few bad ones. The sliding doors in the bathroom were broken. The view from the gym is amazing but the equipment needs updating. Overall I'm happy and would return for the right price.