Hyatt Ziva Los Cabos reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12546 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Had the best time!

rmcavenaugh4031 (Wallace, North Carolina) on Feb 24, 2024

Loved this resort! Ignore the negative reviews. All the food we had was very good. I tried new foods I had never had, and I did not love them all. Everything was very well prepared, however, and if I didn't like something, they brought something else. ALL the staff was extremely friendly and would do anything to help. Room service was wonderful and did an excellent job every single day we were there. Hung out at the pool, played volleyball, plenty of activities/games/entertainment all the time. Rooms and beds were comfortable and clean. Incredible views and wonderful people!

TripAdvisor users rated this property 5 out of 5

The best resort I have stayed at

davkevstev on Feb 24, 2024

Excellent resort. Great people. A shout out to Jair at the breakfast buffet, Margarita one of the hostesses along with the entire staff. Fernanda in the activities, entertainment, group, loved ya ?? Everyone there smiles and seems to enjoy their jobs and guests. Beautiful clean resort. Must definitely going back.

TripAdvisor users rated this property 2 out of 5

Not a 5 star anymore

Raluca S on Feb 23, 2024

The hotel itself and rooms are clean and tidy. The service and staff are wonderful and everyone goes above and beyond but that's where the positive ends. This was our 4th stay in 5 years and the pool heater not working is an ongoing "story" from hotel management. There are 2 main pools, one is very small and not much bigger then a residential pool and the other main pool is big and beautiful but freezing cold. You cannot go into the ocean because of the undercurrents so the only option are the pools, which are unusable because they are never heated. The level of the food quality has also gone down a lot, and many of the restaurants offer at best adequate to mediocre options and not representative of a 5 star luxury resort. Then there is the wait time for any of the restaurants outside of the buffet. There is no reservation process for the restaurants and even if you line up right at opening time the general wait time is 45 minutes to over an hour for dinner. Overall the resort has gone down in quality by a lot since our first stay 5 years ago, there is no comparison to what it used to be or offer and this was our last visit. If you're looking for a 5 star resort and ready to spend this kind of money, don't waste your time or money at the Hyatt Ziva Cabo. Period.

TripAdvisor users rated this property 5 out of 5

A beautiful resort with a wonderful staff

Ken_from_Vermont (Ascutney, Vermont) on Feb 23, 2024

We visited in February and had a fantastic time. The rooms were spacious and comfortable. The pools and hot tubs were relaxing and refreshing. The restaurants were better than you would expect for an all inclusive resort. We enjoyed several local excursions and had a great time.

TripAdvisor users rated this property 5 out of 5

Wonderful Family Vacation

cmparida17 on Feb 23, 2024

This resort was everything we needed , fun times for kids & parents . The food was amazing & so many options for littles as well ! The hotel was very well taken care of and the staff was wonderful! We enjoyed all of the activities and entertainment they had ! We would love to visit again !

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