TripAdvisor Traveler Rating

Our experience was great. What made it better was the welcoming and kind staff. Every morning Margarita would greet us kindly for breakfast find us a great seat and make us feel so welcome. Alberto would make me my Pina colada on the rocks before I even asked. Pedro made amazing drinks at the bar and Santiago was an amazing host while we were at the cabana. All around 10/10.

I loved every minute of this vacation The staff at Hyatt Ziva made the trip 5 stars The hotel offers activities , great food and the fitness center offers classes and has lots of options

Lobby bar was great. Alfredo is very professional and friendly, the best drinks are here. All staff are courteous a s friendly

This was a lovely, calm and relaxing place to stay! The service is phenomenal. We had the best time with Alfredo and his special shots in the lobby bar! He has an amazing and friendly personality! Overall the location, rooms, amenities and services were fabulous!

We had a wonderful stay and would definitely recommend this resort, especially to families. The facilities are first-class—modern, impeccably clean, beautifully maintained, and very inviting. There was always something for both adults and children to enjoy. The Health Bar was one of our favorite places. The ceviche was incredibly fresh, perfectly seasoned with lemon and spices, and truly mouthwatering. Gregorio, who prepares the ceviche, was friendly, helpful, and gave us great tips about the resort. Make sure you stop by and try it! The entertainment team made the entire experience even more enjoyable. From playing UNO with the kids in the pool to Eric organizing volleyball for the adults, they kept everyone laughing and involved. The activities were fun without feeling forced, and there was always something going on. The Kids Club was another major highlight. The security procedures made us feel comfortable leaving our 10-year-old there, and the activities kept her entertained every day. Margarita, or “Maggie,” was especially sweet and attentive. She even made sure our daughter received a special gift for her birthday, which was such a thoughtful touch. Daniela, or “Danny,” brought incredible energy and enthusiasm to the resort. She was animated, hilarious, and so much fun to watch during the shows. The family games she hosted at 8 p.m. were perfect for all ages and became one of our favorite parts of the evening. She always stopped to talk with us and made sure we knew about the different activities. Overall, this is a beautiful, clean, and genuinely family-friendly resort with great food and plenty of entertainment. The staff made us feel welcome throughout our stay, and we left with wonderful family memories. We would absolutely return!