TripAdvisor Traveler Rating

Alfredo Pool Service Swim-Up Bar was absolutely amazing he made our group a drink that we were enjoying all week long thank you Alfredo for you amazing service during our trip in October 2024 we had named it the "no más" All in all we had room 3306 and it was amazing during the whole week not too much construction noise on that side of the resort definitely a memory for sure.

Alfredo es el mejor bartender del mundo! Alfredo is the best. Excellent service! He made us a new drink and then we named it and he made it for us the whole weekend. It was a big part of our trip and made it a great time. Order the “no más” from him it’s great

Be aware that there’s renovations happening at the resort. Nowhere on the website or at the time of my booking was I made aware that there’s construction happening at the resort. The minute that we arrived at our resort the lobby was blocked off with huge construction signs which is why it didn’t make a great first impression right off the bat. The noise level was also at an all time high during the day as they were busy completing their renovations (not the best way to enjoy our pool days when you have someone jackhammering right next to your ear). One side of the building was also completely closed off, hence a couple of their restaurants were closed when we were there. When we checked into our room we noticed a strong odour coming from our AC unit (as if the vents haven’t been cleaned for a really long time) and had to ask to change rooms because of it. The guest services wasn’t really apologetic about it and did allow us to change rooms when we suggested it as an alternative. While we were delighted that we managed to get an upgrade to an ocean front view, the odour did leave a bad taste in my mouth. The food was mostly great even though we ate at the buffet during most of our stay (restaurants weren’t always opened when we wanted to go or could not accommodate an infant). The taco bar was also amazing. Overall it was an OK trip for us and would come back only if the above changes have been made.

Our second time at Hyatt Ziva Los Cabos. Our trip was amazing ?? and not just because of the hotel amenities & accommodations but because of the staff BEYOND the lobby. HUGE praise to Christian, Edgar, Ivan and David at the adult pool. You guys are THE reason we will return to Hyatt Ziva. The Buffet staff, the live entertainment, the omelette lady, the taco bar, the DOZO chef who made my allergy friendly meals, the allergy friendly romantic dinner on the beach, all of it…THANK YOU! Management ? CEO’s? The staff mentioned above is why we will return and recommend to our family and friends. The only poor experience that had us saying we would NEVER EVER come back was upon arrival. Horrible service, I was in tears and was bullied and talked down to by the check in staff. We dealt with 3 people and finally the manager. We were tired, hot in clothes from a colder climate, our room was not ready when we arrived which was 1.5 hours before check in, but then still not ready for another hour after check in time. They offered no private place to change, cool off etc…If it was not for Christian, Edgar, Ivan and David we would be telling our two other couples that booked off of our recommendation to cancel and we also would not rebook for next year. Your resort is so fortunate to have such amazing employees (the 3 front desk excluded) Every other person was friendly, kind, helpful and fun to be around. We were there for our 14th wedding anniversary, which they ignored. I would love to speak with someone in management about our experience. Please let me know where to reach you.

Great rooms and service! Had a mild earthquake but not the hotel’s fault. Very good staff. Food was great at the buffet and restaurants. Overall absolutely amazing experience. Clean and spacious rooms. Pools are beautiful and great . Also has designated adult pools with entertainment