TripAdvisor Traveler Rating

This was our second time to Hyatt ziva . While some things have gotten better ( speciality restaurants, kids club) , other things have gotten worse , especially no great options for breakfast. Casa Cortez used to be good but food this time around tasted not great . Entertainment staff at pool does a great job ! And so did performers for nightly show ( especially Latina show and around the world dance shows ) . The front desk need to inform people about those activities, we were not told about any of this .

The hotel and staff were excellent, everyone was so kind and welcoming, and the customer service was top-notch throughout our stay. The food was great, and the coffee was delicious!! Definitely a highlight in the mornings! One of my favorite parts of the stay was the gym. It’s surprisingly spacious and well-equipped! If you are looking for a place to chill and relax, this all inclusive hotel is it!! :)

Luis Miguel made an already great trip amazing. He took care of the few minor hiccups we had in record time!!! Bon Vivant (French restaurant) , Hacienda Baja Grill (steak house), and Dozo (hibachi) were all great. The taco truck by the pool was very good too. Also, thank you to Margarita at the plaza buffet for helping me with a special request for onions without cilantro!

Shout out to Sergio, Miriam and Norma!! We just had a really nice trip with our two adult children. We were treated like royalty all day long. The two Oceanside restaurants were beautiful. Breakfast every morning outside at the buffet restaurant. Sergio was a wonderful server, Miriam was literally running to make sure all of her clients in the spa had what they needed, Norma was the blackjack dealer extraordinaire. The food truck pork quesadillas were to die for. The chef in there amazing! My massage was best I have ever had. It was all quite great. Rooms are a little tired. Food was okay, stick to the basics and enjoy complete relaxation. And people watching on par with White Lotus. We have stories to tell!

Staff was friendly and were helpful in meeting our ever need. Over the top service. Food was great. Entertainment was very fun. Adult pool area was a great place to wind down after exploring the town Convenient in getting transportation. Highly recommend to travelers.