Dreams Los Cabos Suites Golf Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

7762 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Leaves a lot to be desired

Bonnie P on Jan 31, 2025

The location, views and beach are spectacular. Lumpy bed, average food, inconsistent housekeeping services detract from what could be 5-star. Failed to restock towels, snacks, and water. Preferred Club is a bright spot. Fish tacos on the Preferred Club beach are fantastic.

TripAdvisor users rated this property 4 out of 5

Stunning resort grounds with amazing pools. Rooms need updated.

Explorer16077636851 on Jan 31, 2025

I almost made us cancel and move our stay based on the negative reviews online but I’m glad we didn’t! Most of the negative reviews posted recently I don’t agree with. The pools are definitely heated and the food at Dreams is better than we’ve had at other Hyatt all inclusives and we could always find towels easily everyday. I pretty much never do the poolside activities but the entertainment team they have at the Dreams actually made them super fun and easy to join in. Especially Nico and Manuel they were amazing! The poolside drink staff were awesome as well, shout out to Lucas and Louis. Every night we enjoyed the live music at the Rendezvous bar with great drinks made by Andar and Natalia. Only things we didn’t like: the rooms are very tired and not sound proof especially near the connecting doors and the bathrooms could use an update. But the service is unmatched and we would definitely return! Pay up for Oceanfront it was worth it! Preferred club is definitely not worth it in our opinion.

TripAdvisor users rated this property 5 out of 5

Mere cedes is the best!

Lisa L on Jan 30, 2025

Took a day off from work and so enjoyed the reprieve at Preferred Beach area! Thank you for the wonderful drinks, excellent service, mama and baby whales. We cannot wait until we see you again, Mercedes! You have helped make our stay perfect!

TripAdvisor users rated this property 5 out of 5

Great for family getaway

616CarolB63 (Grand Rapids, Michigan) on Jan 30, 2025

Our second time to Dreams with family and it's a winner. We love the variety of restaurants, the food is great, rooms are charming and the staff is highly attentive. The pool and activities staff kept us occupied during the day and we enjoyed the evening entertainment.

TripAdvisor users rated this property 2 out of 5

Busted resort. 2 star at best.

Danielle B (Northville, Michigan) on Jan 30, 2025

This resort is BUSTED. I am genuinely curious how this resort is AAA diamond rated and listed as 5 star on Google. The lobby presents well, but the resort is old, busted, broken, and in need of serious maintenance and remodeling. It is very hard to overlook because EVERYWHERE you look there is something broken and/or moldy. None of the elevators on our side of the resort worked … not one! Some parts are so dingy it reminded me of a sketchy motel. Creepy service doors in the stairwells. Most of the resort was dirty, dingy, moldy and broken. Food/drinks: I think most people know they aren’t getting top of the line food and drinks at an all inclusive. I thought the buffet food was the best and the rest was meh. I didn’t have high expectations for the cocktails but I was surprised when they served almost everything in blue water cups … unless you get lucky and get one of the very few remaining clear plastic you’d expect to receive your cocktail in. Pool towels are few and far between and they are mostly all brown or coral in color. It seemed like an odd choice but it felt like they got a deal from a supplier and just went with it. Cocktails were sugary and gross but I didn’t have a huge expectation for them prior to arrival. I’d say pretty typical of an all inclusive. Pool: There are two pools: adult pool and the main resort pool. The main pool has the ocean view and the only hot tub … which is broken and the exact same temp as the main pool. The main pool is heated but the adult pool is not and there is no hot tub on the adult side. The pool area was decent but I noticed several loungers broken, almost every umbrella I ended up beneath had some type of tear or stain on it, even the giant main lounge chairs by the fire pit had huge tears in them. Spa: this was maybe the most disgusting of all. They charge $275 for a 80 min, which is fine for a nice resort, but this was not. We decided to go for it because we wanted to use their hot tub/hydra-pool, steam sauna (broken), and regular sauna. After our massages we went into the hot tub. And as I’m sitting there I am looking at these disgusting curtains inside this tiny area with the hot tub/hydrapool and they are COVERED in mold and worse yet, it seems they put them there to cover even more mold, which they have also tried to paint over and that paint and mold is leaking down into the hot tub. We got out and left. It was the worst spa I’ve ever seen. Room: our room was moldy. It smelled awful and there was visible mold in the shower, holes in things, sink faucet was too far away from the sink bowl so water leaked every time you washed your hands and there was a gaping hole next to the faucet that water just naturally leaked down. The couches were visibly stained. Bedding was motel quality. I don’t think this is a bad room issue I think it’s just a whole resort issue. Beach: the beach has a nice view and lots of loungers. The sand is very course sand and you can’t swim there due to current, but we knew that ahead of arrival. We went in January to see the whales and didn’t mind that we couldn’t swim. I felt bad for the families unaware of that prior to arrival. I very much enjoyed the sunrise from the beach and watching the whales in the morning and evening. Entertainment: there’s not much going on but they had a couple of things at the pool like Zumba and a pool game. They had a singer two nights we were there and set up a little party for the football game one night. Staff: we weren’t overly impressed with the service and majority of staff didn’t seem happy to be around. I get they are working and people have bad days but it felt like a bigger problem than just that. We had two stand out stuff members: the lady manager of Portafino (I forgot her name) and Mario on room service. Incredible work ethic, kind, fun, just really lovely people in general. Overall I was very disappointed in this resort. So much so that I am questioning the entire Hyatt brand at this point. I didn’t expect the four seasons for the price we paid, but I expected a clean and reasonably well maintained resort. I didn’t think my expectations were crazy high and I certainly didn’t want any of this to ruin our much needed vacation. However, it was very disappointing and impossible to turn a blind eye to all the faults. I’ll be back to Cabo again but I’d never go back to a Dreams resort based on this experience.

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