My wife and I just finished a 9 day stay at Dreams Los Cabos and wanted to leave a review because of how much fun we had. We arrived a day after hurricane Olaf and although the resort had lost power for about 24 hours, they were able to work through some of those challenges and get us checked into our room. We spent most of our days reading books and relaxing around the pool and the staff were amazing. From the activities team of Humberto, Lalo ,and others to our favorite waitress, Elsa, we truly felt like everyone at the resort was top notch. We've stayed at other resorts on this same level and Dreams Los Cabos is definitely our favorite. The restaurants are also amazing!!
Sep 18, 2021
My fiance and I came here for her birthday and surprise proposal. Our experience was absolutely fantastic.
First before our arrival I was in contact with Daniella , in the preferred club. She helped me, along with Mitzi, to create the perfect romantic dinner for my fiance birthday.
Once at the resort we learned that we just missed the hurricane that came through. I can say this. We barely noticed any damage . The grounds of the resort were cleaned up and ready for guest arrival.
Our first lunch was at world Cafe. Amazing buffet. Great customer service and the staff was perfect. Always keeping up with the covid protocol.
We visited the pool quite often during our visit. This is where we met Elsa. If you get a chance order from her and her fellow pool attendants. They all are amazing. Elsa was especially happy and very attentive to us. I also noticed her going the extra mile for others at the pool. She really worked hard to please the guests. She was amazing we always felt like she treated us like family.
I would highly recommend staying and enjoying the pool entertainment. Headed up by Lalo, and Marcos. They kept they day moving, and always were interacting with us and other guest. I always noticed that they never forgot our names. That was very impressive. They both always were smiling and enjoying the guests. All of the pool event staff were great. And the evening entertainment was great. I will say we were especially impressed with the celebration for Mexico's independence day. That party was great!!.
Our bluepiont photographer was amazing. He is extremely professional and set the perfect scene for the proposal. His photographs are amazing and captured the memories that will last a lifetime.
The romantic dinner that was arranged by Daniella and Mitzi was beyond perfect. The food was top shelf. Our waiter Rodrigo was the perfect example of elegance and charm. He completely made us feel like we were the only couple in the whole resort. If you have the opportunity I would highly recommend taking the time for the romantic dinner option. After our romantic dinner we were surprised in our room with flowers and chocolate as a congratulations. We do not know who set that up. I am assuming that it was Daniella, but not sure. It was an incredible surprise.
The other dinning experiences were all amazing. We enjoyed Portifino, Seaside Grill twice, and numerous times with room service. Everything we ordered was cooked perfect and exactly how we ordered it.
I can say this. Many times we witnessed the staff being treated unfairly or rude by other guests. Either because of covid policies that the staff was upholding or just because. NEVER once did any staff ever act un professional or not smile. The staff here go out of their way to make every guest feel welcome and make the vacation as enjoyable as possible.
Thank you to everyone and the staff for making our experience so memorable. We look forward to coming back soon.
Exceptional Family Resort
Sep 15, 2021
Dreams is an exceptional family resort.
We weren’t sure what to expect this year with a pandemic happening and the resort is on point for cleanliness and following every safety protocol.
The only downside is you’re limited to restaurants and some of our favorites were closed. Theres limited staffing. And the staff that are there are working their tails off, so be kind and be patient. Dinner service took awhile but they always made sure to take care of our son that’s six years old and keep him happy with delicious appetizers.
Our favorite restaurant was Oceania run by Felix. His staff are superb. Our favorite waiter by far was Victor. He went above and beyond to make our stay memorable. Our last evening there he made us an incredible dinner and made our entire family feel so special. He radiated kindness and we appreciated all his efforts. Truly a stand up employee.
And the pool wait staff, especially Octavio are the funnest group and give great service. Octavio and my son are lifetime amigos now. Every day Octavio would bring him a very special desert and made him feel like a VIP. Now all our son can talk about is when he can see his amigos again. Octavio was there to take care of us EVERYDAY.
If you’re looking for an excellent family resort. Dreams is it.
They offer great entertainment every night, good food, great service and have wonderful employees!
AMAZING THANKS TO LEOBARDO!!
Sep 15, 2021
Dreams was a beautiful resort with so many amenities! The room was very clean, the resort was extremely clean, the staff was friendly, and everything was delicious. They are extremely covid-friendly by making sure everyone wears their masks, sanitary stations everywhere, and going above and beyond to clean the resort. I felt extremely safe here and had a great time.
I have to shoutout one of the staff members at Dreams. His name was Leobardo Leyver. He was SO amazing, SO sweet, and went above and beyond to make sure we enjoyed our stay. We first met him during our private dinner on the beach where he gave us EXCELLENT service and helped us with everything we wanted. He also helped us in a few other restaurants as well. He definitely did an amazing job. We will be returning just for Leobardo! Thank you so much, again.
Sep 15, 2021
I booked a preferred club ocean view suite for my husband and I's anniversary. The room we were provided with was very dated and seemed to be set off to the side of the resort (not a "premium location" that was promised). In addition, the balcony had a cement wall that went halfway up the balcony, thus significantly blocking our ocean view. The balcony was very also dirty and the balcony furniture was very worn. In addition, after the hurricane hit, we had a significant amount of water coming out of our ceiling. Despite requesting maintenance multiple times, this was never looked at. Thankfully the dripping eventually stopped on its own. For the amount of money I paid, I was very disappointed in the quality of the room. The food was good and the entertainment team did a great job. The team also did a great job in getting the pool and lobby areas up and running after the hurricane.