TripAdvisor Traveler Rating

Beautiful property, great food and attentive service. I needed something I forgot from home and the gift shop was able to get the item for me within a couple of hours. There were no lines to eat and we were able to be seated right away.

Our dinner at Dreams Oceana was fantastic. Our server Alexander was great, and was very attentive. His manager Luis, made sure our experience was the Best! He would check on us periodically and we loved the attention.

We were so excited to go because I was celebrating my bday. Upon arrival, the guest services and sells people were very "salesy". No one walked us around the hotel to show us where things were and they were only concerned about selling us the membership. Our room had a dead roach in the bedroom for 2 days (even though housekeeping came). The towels kept being removed, but new face clothes were not put back. Food was removed from our room and placed outside of the door by the property staff (which made no sense to us). The concierge and front desk service can use A LOT of help. These things made us question the cleanliness of the room overall and if the staff really cared about our stay. We have pictures of it all. The property also dies down after about 930 and room service food is blah! Needless to we will not return to this property

We are currently here at the resort and I wanted to thank the ladies at the cafe. They are so sweet, nice and helpful. It’s my 5 year old birthday today and they went out of their way and wished her happy birthday with a custom dessert plate and sang happy birthday. Rosario thank you so much!!! This is so special and heartfelt!

Maybe my expectations were a little high. Drinks watered down, staff not always responsive, and food sub par. Wedding steak was rare and bleeding. Perhaps they should have asked how we like our steak cooked. Probably won’t go back.