All inclusive

Krystal Grand Los Cabos

Los Cabos 4.0

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Overview

Located on a stunning beachfront on the majestic Sea of Cortez and a short five-minute drive from the Cultural & Arts District of San José del Cabo, Krystal Grand Los Cabos offers an escape where the desert meets the sea. Only 15 minutes from San José del Cabo International Airport, friends, families, and couples can escape the everyday in the luxurious destination of Los Cabos.

Check in

3 p.m.

Check out

12 p.m.

Rooms

429

Rooms

Deluxe Room
366 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Street view
Deluxe Room
366 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

One Bedroom Suite
678 square feet
  • 1 king bed, and 1 sofa bed
  • Street view
One Bedroom Suite
678 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Junior Suite Ocean View
506 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Ocean view
Junior Suite Ocean View
506 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Junior Suite Swim Out Garden View
570 square feet
  • 1 king bed, and 1 sofa bed
  • Garden view
Junior Suite Swim Out Garden View
570 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Altitude Junior Suite Ocean Front
484 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Oceanfront
Altitude Junior Suite Ocean Front
484 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
Additional details

Altitude Club Amenities

  • Daily coffee and pastries
  • Gastronomic presentations
  • Upgraded amenities
  • Use of bathrobes and slippers
  • Beach towels in room
  • Private check-in and checkout
  • Access to Altitude Club
  • Exclusive access to the adults-only Sky Lounge
  • USB Connection

 

Altitude Junior Suite Swim Out Ocean Front
753 square feet
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Oceanfront
Altitude Junior Suite Swim Out Ocean Front
753 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
Additional details

Altitude Club Amenities

  • Daily coffee and pastries
  • Gastronomic presentations
  • Upgraded amenities
  • Use of bathrobes and slippers
  • Beach towels in room
  • Private check-in and checkout
  • Access to Altitude Club
  • Exclusive access to the adults-only Sky Lounge
  • USB Connection

 

Deluxe Palmilla Garden View
366 square feet
  • 1 king bed, or 2 double beds
  • Garden view
Deluxe Palmilla Garden View
366 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Suite Palmilla Ocean View
549 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Suite Palmilla Ocean View
549 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool

Kamp Krystal Kids Club

Age range: 3 to 12

Adventure Friends Teens Club

Age range: 13 to 17
The age range below will determine the quantity of children during booking.
  • Children ages: 4 to 12
Type Amenities
Lobby Bar Bar, Lobby bar
Martini & Tapas Bar Bar, Wine/martini bar Food options available
Oasis Bar Bar, Pool bar, Swim-up bar Open air
Sky Lounge Bar, Lounge Open air
Time Out Bar Bar, Sports bar

Minimum age restrictions apply, picture ID required.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Room
  • Throughout the property
Type of restaurant Type of cuisine Open for Additional Information
O Restaurant Buffet International Breakfast, Dinner, Lunch
Ayami Restaurant À la carte Asian Dinner Dress code, Reservations required
Hacienda El Mortero À la carte Mexican Dinner Dress code, Reservations required
Risotto Restaurant À la carte Italian Dinner Dress code, Reservations required
The Grill À la carte International Dinner, Lunch Dress code, Reservations required
Take a Bite Café International Snacks
Surfos Snack Bar Snack bar International Snacks
  • Rooms: 429
  • Built in: 2011
  • Renovated in: 2017
  • Fitness centre: on site
  • Spa: on site ($)
Carretera Transpeninsular km 29
Col Centro, CP 23400
San Jose del Cabo, Baja California Sur, Mexico
52 (624) 163 4750
35 km from SJD
  • Beach front
  • Non-swimmable beach
  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adults only pools: 1
  • Kids pools: 1
  • Waterpark: Included

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site
  • 24 hour front desk
  • ATM available ($)
  • Concierge
  • Giftshop available ($)
  • Medical services available available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Tour desk available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Transpeninsular km 29, Col Centro, CP 23400, San Jose del Cabo, Baja California Sur, Mexico
Carretera Transpeninsular km 29

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Will Never Return

Go572154 on Jul 26, 2021

It is really unfortunate to have to write this review as I filed a formal complaint with hotel management six days ago and have yet to even receive a phone call. I even gave them another change today by speaking with VIP lounge and still have not heard from anyone. The last thing I wanted to do is write a review but clearly management does not care about our experience. We are very easy going travelers and this was beyond disappointing especially given we paid for 7 nights for an Altitude Room and VIP all-inclusive for a birthday. For multiple days, we had periods where we had no running water and could not flush the toilet. We could not take a shower before going to lunch. When we called to ask for maintenance, they were already aware of the issue but had not communicated anything to us. The wifi does not work in the room (or most of the resort) and we needed to do work. The pull out couch is not an actual bed and is very uncomfortable. Extremely scratchy sheets as well. The Altitude bar closes at 7 PM (marketed as 10 PM) and nowhere else on the property serves Premium alcohol which is what we paid for. On the first day, they were out of premium vodka. We also had to pay for bottles of wine. The Altitude VIP Lounge was not open our first days here and we were told would not open but then did after complaints were made. There was not food at the Altitude Bar and multiple bars/restaurants either no longer had food or were closed. Yet, they wanted to charge us a fee to use room service. The line to check in took over 45 minutes. They had no express line for VIP guests that day. The food is extremely disappointing - from bland taste, overcooked meat to cold soup and cold ravioli. It is inconsistent and service is very slow. We understand that times are challenging and the hotel is clearly understaffed but that doesn't excuse that we should have been told to what to expect before paying such a large sum. All of this is made more frustrating by the fact that I called ahead to inquire about things like the wifi and VIP all inclusive. Nothing was communicated to me in terms of expecting less due to COVID. We specifically chose this hotel due to the VIP experience sold to us and easily could have paid much less to just have the regular all-inclusive experience, not to mention have gone somewhere else to have running water. Above all else, the fact that management has yet to even give us a call in response to our complaint is the most upsetting thing. All of this to say - Enrique at the VIP bar is truly amazing and delivered incredible service. The gym and spa employees, along with the coffee shop. were truly awesome and made the stay a little bit easier along the way. Outside of them, are only enjoyable moments were spent off the property.

TripAdvisor users rated this property 1 out of 5

Stay away!! Worst place I have stayed in Cabo!

sergiov814 (Los Angeles, California) on Jul 24, 2021

I can’t believe I traded my 2 bedroom week in Cancun for this dump. First off the room we got was not on the resort. We had to get shuttled to the “residences” and these rooms are old and out dated. The check in was horrible. I stood in one line and after 20 minutes I was told that my line had closed and I had to go to another line. We didn’t have the all inclusive plan and they make it difficult for you to eat if you do not purchase it. I feel like this was total bait and switch because these are not the rooms from the website. Our only method of cooking an induction burner did not work. The towels were disgusting, something you would find in a shady motel. I am currently searching for another place to stay. This is our first vacation with our baby girl and it is absolutely terrible. I almost feel like going home. Please do not stay here. I would not stay here for free if they have me a week!!

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