Secrets St. James Montego Bay reviews
9577 TripAdvisor reviews
broken door lock and a/c
twar0004 (Webster, Wisconsin) on Mar 24, 2024
I was traveling alone, so my sliding glass door latch not working was very disheartening. It was fixed the next morning. However, after several attempts with maintenance and 2 nights of sleeping in the heat my a/c was never fixed. I spend many hours in my room waiting for maintenance to come and pleading with the front desk. After the 2nd night I was sent to a new room.
Wonderful Place To Stay
lfweekly60 on Mar 23, 2024
Secrets St. James Montego Bay is a wonderful place to stay and enjoy the beach, pool side intertainment and drinks. The staff is wonderful. Before I went I had only heard good things about this place.
4th time to this resort - won’t be returning
Liz A (Clayton le Moors, United Kingdom) on Mar 23, 2024
This was our 4th time to this resort. We won’t ever be returning. The room they put us in smelt damp and mouldy. Mentioned it to man who dropped our cases off and he said he would try and sort? We never saw him again the whole 14 days we were there. The food was very average. Always served cold or Luke warm. It seemed the staff are chasing the dollar. Service was poor. Some Bars shut at 6pm. First 3 days of our holiday was quite chilled by the pool. A Little reggae music by the pool was lovely. Nice ambience and not too crazy. Then a plane load of 360 noisy people arrived on a free holiday from their company. Some air con company from America. The whole mood changed.Screeching by the pool, loud boom boom boom music with the added extra of the dreaded foam party. This was just awful. Girls twerking, drunken men jeering them on and just generally bringing the 5star hotel down to a 2 star. If I wanted foam party’s I would have booked Ibiza. So as you can imagine the large influx of people meant long waiting times for food and drinks from the bar. No sun loungers available, wet towels thrown all over the place. The whole place screamed 18 to 30’s drunken, foul mouthed louts We will never return to Secrets St James, it seems we have out grown it. When we choose holiday places we want class. This place certainly isn’t cheap and certainly has gone down in our estimations. We have been made aware that Hyatt have taken over the running of the place. Well alls I can say is you’re going to ruin it. Maybe this is why the staff are walking around with sad faces. As I say our 4th time to what we thought was paradise only to be ruined by cheapening the place . If people want loud foam parties, direct the to the Rui next door. Keep secrets as it was. Very disappointing, bring back the high standards it once had or this beautiful resort will end up like cancun…
Vacation
sparky17usa on Mar 23, 2024
Very nice place to stay. Morlando the poolside bartender was the best! The rooms were very nice. The hotel seemed aged. The staff was great and very accommodating. The St. Patrick's day experience was great, the marching band and the dancers were amazing.
Lovely resort with good food and friendly staff
ianoldrey (Guildford, United Kingdom) on Mar 23, 2024
We had a weeks holiday at St James Secrets resort which has been great. The room was well equipped, spacious and lovely view from the balcony. The whole resort is clean, well organised and very relaxing. The beach is good but the swimming areas aren’t massive. All the food was really nice with good selection, but not exceptional. I would recommend the resort to friends looking for a relaxing holiday in Jamaica. Easy to get to from Montego Bay airport, but long distance from Negril, waterfalls, etc.