Secrets St. James Montego Bay reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8914 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Don't waste your Money!

razzmatazzvacations (Liberty, Pennsylvania) on Feb 04, 2023

With this being our 8th all-inclusive (from 3.5*-5* previously) and our 3rd Secrets, I feel as if we are qualified to give this an accurate review... This resort, with it's age, food & service quality is no more than a 3-STAR resort. The location is stunning, but the overall experience is sub-par with many things around the resort being very dated and in need of updating. A few of the staff (mostly the doormen/bellhops & cleaning staff) were amazing but most of them did not make you feel welcome or appreciated, especially those that are in positions that are supposed to do this. I am a TA and after this visit and our visit to Secrets Bahia Mita I will NEVER recommend this brand or any of it's "sister" brands to any of my clients as there are far better resorts out there that actually treat the customer much better amd for a far better value.

TripAdvisor users rated this property 2 out of 5

Pretty awful...

Tori P (Charleston, South Carolina) on Feb 04, 2023

If all you're looking for is drinking all day in a (chilly) pool, there are less expensive resorts. We're UVC members and have been to dozens of Secrets and Dreams resorts, and we've only been to one that was as bad as this one. The St. James/Wild Orchid is not a luxury resort by any stretch--so much so that my husband and I left a day early because it was more stressful to be there than return to lives full of work, housework, kid care, etc. Let's start with the good: 1) World Cafe had a great variety of food for everyone's tastes and diets. Lots of plant-based food, as well as meats, cheeses, etc. We wished it was open for dinner because it was our favorite place to get good food. 2) There were typically loungers in the preferred pool area, though trying to find a worker to open the umbrella or bring a drink was hit-or-miss. Now for the bad: 1) They didn't have a Preferred Room for us (UVC members) but said our key card would get us into the preferred areas. Spoiler: it didn't. It turns out that it didn't matter, though, because anyone could go anywhere. So if you were paying for preferred privileges at this resort, you're not really getting anything for your money. At other properties, you need a key card to access the premium stuff. 2) With the exception of a couple of servers, service here was shockingly poor. Staff acted like we were in their way every single day. We had to move off the sidewalk multiple times so staff could walk two abreast. Every request was met with a "yeah, mon" but then never delivered. Then several staffers got on us, asking, "Why you so stressed?" Because we can't get any freaking service! 3) We couldn't get our room serviced for love nor money. We were there 5 days, and it was only done once. To top it off, the staff tried to make it our fault by saying our red privacy light must have been on. We argued that we weren't new to these properties and knew about the light--and that it wasn't on. They insisted it must have been the case. When we returned to our room, we confirmed that the light was NOT freaking on. We tried to get them to do our room through the app, through the in-room tablet, by calling the front desk, and by walking down and asking them. Nothing. We had overflowing garbage, no tissues, no towels, etc. 4) The rooms are dated and, frankly, a little dangerous. The shower leaked into the main part of the bathroom and into the toilet area, the toilets can't even flush down pee, electricity plates were hanging off the wall with exposed wires, hanging lights over the bed (2 on each side) caused us to bump our heads multiple times a day, and it was just pretty grimy. 5) Three resorts share this property. The St. James, Wild Orchid, and Breathless are so close that you can't tell when you exit one and enter the other. And all guests use the restaurants, so if you aren't there right when they open at 6:00, you'll be waiting quite a while. Same with the loungers at the pool and beach area. I never saw one empty chair the entire time. It's too many people for such limited resources, and we weren't even there in what I would consider a high-traffic time. 6) The gym is fine, equipment-wise, but everything is very close together. There's no room to move about, so it feels crowded even with just a couple of people in there. 7) Except for one bartender in the Piano Bar, trying to get a real cocktail wasn't happening. The Preferred Club didn't even have a real bar--just a corner with alcohol and someone who had zero idea how to mix anything. We eventually just started asking for straight whiskey or rum punch (which was the only thing staff seemed to know how to make) wherever we went. Our opinion? Some of the staff were doing the best they could (others were just plain rude), which made us think this is a problem at the corporate level. If your resort is part of a brand like Hyatt, then it needs to be consistent. Where is the training? Where is the pride in product? People can overlook a lot if they feel like staff 1) know what they're doing and 2) have been trained in what the service culture should look like.

TripAdvisor users rated this property 5 out of 5

Good Experience but food wasn’t all that great!!

794daneend on Jan 31, 2023

Excellent service and the entertainment 24/7 is always a plus also the ground are beautiful. The rooms are spacious, and clean. Room service comes in the morning and evening to touch up your rooms. Enjoyed the adult only resort. But I have some concerns. I wouldn’t suggest the cans light dinner on the beach. It was not worth it food was horrible. We purchase the cabanas dinner on the beach for $300 not worth it at all. Resturant on site food is not tasty. We tried the French Resturant, Italian Resturant and there’s one on the beach by the pool not good either. Buffet is breakfast only all eat is pork, options to choose from though… we stuck to hash brown and omelets. The 24/7 coffee shop is water down make sure you ask for an extra shot of espresso . Hmmm anything else. The night club Desire was so much fun, night shows so much fun… I would come back but try to explore outside the resort. We did go to town the taxi just to take you to the hip stop was $60 roundtrip so expensive for a 12 minute ride. Make sure you bring your own medicine we bought Immodium and a bottle of water $33…. Very expensive so be ready to spend. They took out photos at the candlelight dinner they said $800 for a pin drive of the photos we passed on that.

TripAdvisor users rated this property 5 out of 5

Wonderful holiday in the sun

W5334OYDavid_M (Christchurch, United Kingdom) on Jan 30, 2023

We have just returned from Secrets St James & based on the mixed reviews I was a little sceptical before our trip. I should not have worried as the resort was just wonderful. Our room was fantastic, overlooking the pool & beach. Serviced daily with mini bar always topped up. The food & choice of restauarants was great, in particular the breakfast & lunch options were always so fresh, varied & above all tasty. Our favourite dinner restaurant was Bordeaux. The thing that nakes this hotel are the staff, they are all so friendly & couldn't do enough to make you feel welcome - it also feels genuine rather than because they have to. Of course there are always small niggles, but this is the caribbean where pace of life is slower than what we are used to - don't let the small things ruin your holiday! I would throughally recommend Secrest St James - don't let the bad reviews put you off. If you are looking for a totally relaxing break then this is the destination for you.

TripAdvisor users rated this property 5 out of 5

Fantástico service

anniebc44 (El Rompido, Spain) on Jan 27, 2023

All you need is a fantastic Butler named Davion. If we had a marketing position within this Company, Davion would be part of every marketing tool available. Follow him for one day and future clients would reserve their vacation immediately.

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