I Stayed at secrets in Montego Bay for my sister's birthday. I had an amazing time, especially going to breakfast in the morning and enjoying the amazing selection of food. Sashell, one of the employees was amazing! She always made my day even if I felt down for a moment. Sashell is a BIG addition to this company.
Jul 01, 2022
To make a long story short. Secrets Wild Orchid Montego Bay is substandard. Would not stay there again unless it was free. We had three rooms paid for ocean front. One room’s view was blocked by a palm tree. Another room smelled of mold and was very damp. The food was just ok. The bar tenders were awesome. We were tipping big. Some of the on site events were private only. So a little confusing about what we could attend. In door silent party didn’t make sense. I think they didn’t know how it should work. Everyone’s headset played the same music. A plus, Chad was awesome what an amazing entertainer. It was obvious he loves his job. At the expense of being so negative, I will stop here.
Bottom line, try another resort.
Avoid this resort
Jul 01, 2022
We have visited many of the Unlimited Vacation Club resorts and enjoyed all of them except this one. While many people were quite friendly and helpful we unfortunately had a handful of staff members who were rude and unhelpful--one waitress at Oceana was downright hostile. We are not demanding or rude people and have never been treated this way at any other resort.
The room was okay if you don't mind water from the shower leaking on to the floor in the toilet room (always fun to walk into a puddle of water in the loo) or the fact that we weren't provided with towels about 75% of the time. TV didn't work. Check in was a pain as we were told to sit in the lobby (which consists of two couches and no where to stand without being in the way of others walking through) without any other information--it took over 2 hours before we got our room. Understood that sometimes rooms are not ready, but it would have been nice to have been informed of that and not just told to "stand over there."
Again, some of the staff were very helpful and kind but the rude/hostile people just really put a damper on the entire stay. Clearly we will never visit this resort again and will tell friends and family to avoid this resort.
The WORST Check-In Process
Jun 26, 2022
At the resort right now: Got to the resort at 10:30 am. Did not get checked in until 11:30 am. The lobby was crazy busy. Now, not my first time at a Secrets so I know check in is at 3 pm (meaning that’s when we get keys). I prepped my swimsuit in my carry on so I was ready. I’ve been to Secrets Puerto Vallarta (3 times), Secrets Maroma Beach (twice), Secrets St James (this time makes twice), and Secrets Royal Beach, not to mention many family trips with their sister resorts (Now/Dreams). This was the WORST check in process ever. Completely understaffed for what’s considered a busy travel day (I heard yesterday was the same). After waiting a hour, we finally got to the room at 3:30 pm. I asked for a room on the same floor as friends. I was told they do the room assignments two days beforehand and they’d try (on my check in paperwork the room is listed). When I inquired at 3 pm they said they couldn’t accommodate me, yet my friends were given a DIFFERENT room then listed on their paperwork. ??????? They eventually made it work but now I have the WORST view. I was SOOOO tired, that I didn’t feel like complaining as I was going on 3 hours of sleep and just wanted a nap. Needless to say, I plan on enjoying my time, but just very disappointed at the very nonchalant way the check in was handled.
Do not stay here
Jun 26, 2022
We called hotel to inform them we had 48 hour delay on our flights and I spent all week trying to get our refund . Check in is 3 pm we was there at 2:30 never got rooms till after 6:30 only after calling and calling them did we get them. Had to keep calling for wash cloths and towels. Never stocked our fridge till day before we left .lines to eat was very long . I will adda pic to this everyday to show you why our stay was so not worth what we paid.