TripAdvisor Traveler Rating

my phone charger went missing...... i asked the staff to retreive it but they didn. i left my charger in the plug and came back and it went missing. now my battery is desd, i am on a solo trip and have no way of comunicating. but they dont seem to care.

Very disappointed with this Secrets. Staff did not look or act happy. Food wasn't great. Music was so loud at the main pool that we could not enjoy quiet at the preferred pool. Elevator smelled like sewage. When we turndown a breakfast invitation to talk about their membership program, we were treated rudely and they showed they had no desire to talk with us any longer. We found out information about the resort from other guests. We were so disappointed after spending all that money. We could have gone to a less expensive resort to get that service.

Sashy, Trish, & Sky is the best!!! ????????. The trip was amazing and the people are all so amazing!! The entertainment team is sooooo amazing! They do a great job every day and make sure you have a great time every single day and you are never bored!

This resort was awful, being that this is the 4th time I've been to JA, and this is the most expensive resort I've ever stayed at. I stayed at the Rose Hall, the Riu, and the Hyatt Zilara and this was subpar and cost me so much more. Our room barely, if not ever got cleaned the 4 nights I was there. The drinks were all so weak and watered down. Our room had a faulty sink, and smelled like mildew. No one's touch screen consoles worked, the restaurant food was decent, but not great. You have to pay for a cabana ($110USD), which was absolutely insane given that most regular pool lounge chairs were taken and it's an all inclusive. It rained one night, and we had 2 umbrellas and of course one was broken. The service was slow at the restaurants. Save your money, stay at the Ziva/Zilara. This was far from 4 stars experience and severely outdated for what you pay.

The entertainment at Secrets St. James is great! !The team is a lot of fun, especially poolside! Shoutout Sashy!! We enjoyed the music and vibes by the pool! There is other pools that are more quiet if you aren’t looking for music and dancing!