TripAdvisor Traveler Rating

After moving out of an awful hotel further down 7 mile beach. We booked into Coco la Palm & wow what a difference. We were made to feel welcome by the Reception team & immediately felt relaxed. Our room wasn't ready as we arrived around 11am, we couldn't wait to leave the last place. Our cases were taken care of & we were told to make use of the facilities until it was ready at approx 3pm. We strolled down to the beach bar & was immediately greeted by Keeki who then quickly arranged for us to have beach towels so we could relax on the plentiful sunloungers. Within half an hour a member of staff came to find us to take us to our room which incredibly was ready! Our bags were in the room already, superb service. The room was spacious, tastefully decorated with air con & fan, a large bathroom with large shower & hot water (a relief after the "hotel" we had just left). We also had a balcony/terrace which was lovely. There was a coffee maker, fridge safe & flatscreen TV & loads of storage. Even an iron & board was in there. Our room was serviced every single day, just brilliant. We had the most relaxing 11 nights, the staff were so friendly & accommodating especially Keeki & Martino at the bar. The restaurant staff were efficient & courteous & the continental breakfast served each day was superb. The dinner menu was excellent. Right on the beach with security watching over the guests we felt safe, secure & totally relaxed, thank you Coco la Palm, we will definitely return ??

I thoroughly enjoyed my stay at coca la palm, I stayed 2 nights and I never wanted to leave. The place is so clean, the housekeepers clean ur room daily (never seen that any where), the customer service is great, the beach is awesome, I can go on and on. Don't hesitate just book your stay now! I would go again in the future!

It was my first time staying at Coco La Palm -- my family has stayed multiple times. Even though I thought the bathroom could've been alot nicer, the overall room and covered patio was a nice touch. Love the landscape and overall layout of the property - neat and cleanly kept I really enjoyed the breakfast at Marley's - the staff was great. Lunch down at the Grill was amazing, Shout out to Dillon who is not only attentive but has the best personality for entertaining! Overall great place to stay in Negril.

We stayed at Coco’s in May 2022. There was myself, my husband, our 20 years old son and his girlfriend. We have been to Jamaica many times and to Negril four times, but this was our first stay at Coco. I was looking for a place on seven mile beach that wasn’t hugely expensive as we were bringing my son and his girlfriend….and this was perfect. First the rooms. We stayed in room 321 which had two queen beds …it’s sometimes called a superior or deluxe depending on the booking site. It was very roomy with a big bathroom. We also had a nice covered patio which came in handy when we needed to use the internet as we had a stronger signal outside. The kids had a deluxe with one king. They were on the second floor by the smaller pool. We had two problems with the rooms. I couldn’t get hot water out of our shower…called the front desk they sent someone over right away…turns out we had a bit of a finicky tap and had to move it just a little bit to get hot and we were turning it too far. Easy fix. The maintenance guy and I laughed about it. The kids had a bigger problem…they had no water for a day. As I understand it there was some labour problems outside of the resort that caused this..but information could have been conveyed better by the resort …even if it was just to say what was going on. I don’t hold it against the resort but they could have done something ..like a free dinner to apologize for the inconvenience. The beach. The resort is situated on a great part of the beach. Lots of shade, never an issue getting a lounger. Beach staff, especially security were great…very polite and helpful. This is really why you go. We were never bothered by people selling things. We bought Pattie’s and fruit juice but if we didn’t want something a polite no thanks always worked. The pools were nice …hardly anyone in them as you have a beautiful warm ocean..but I did swim in them to say I did …they were both clean and warm. Food and drinks. Breakfast was a delight. You got a free continental breakfast which consisted of muffins etc. But you can get a full breakfast and you get a $5 credit for not having the continental one. For example two eggs, bacon, potatoes toast is $12 - $5 = $7 for a big breakfast…oh a you get hot fresh banana bread…yum. Lunch at the beach bar is pub grub ..but very tasty and not overpriced. The fish and chips with some jerk sauce on the side was a favourite. We ate dinner there a few times and everyone enjoyed their meals. We also went out for dinner. Big shout out to Best of the West, Pushcart, Miss Lilly’s ( wow the ribs there were incredible..I highly recommend them) The staff. In general the staff were great. The restaurant staff were always attentive and polite. As I mentioned security was great. I had some great chats with the grounds keepers as they were updating some plants near our room. The front desk left me a little underwhelmed….Air Canada lost my bag …not the resorts fault…but they didn’t really help us …I’m sure this happens all the time, they must have some experience of what to expect…but they really just said they don’t know. If they gave out say toothbrushes and tooth paste to tide you over..that little thing would go a long way to giving a superior customer experience. I corresponded with one of the other guest on the Coco Facebook page…and met her and her husband while we were there. She gave me a razor and offered a comb as I didn’t have either and that really touched me. In general the guests are great..great place to meet new people. All in all I would definitely go back and recommend it to people looking for a nice, clean mid range resort on the best part of the beach…where the people, both staff and other guests make it a memorable vacation.

Have been been to Negril many times and this March decided to stay at Coco LaPalm for this trip. Did an 8 night stay In a standard king room which was perfect as it was used mainly for sleep and showering. Room and the bed were very comfortable. The room was on the second floor with a small table and chairs to enjoy. The Location to the beach is great and the whole the resort was fantastic. Breakfast @ Marleys was a great way to start the day And then off to explore. It was an excellent stay and will definitely spend more with them