Moon Palace Jamaica reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4525 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Moon Palace- Colin

peytonp466 on Jun 16, 2021

Colin is a hard worker, he impressed me with his job. Made my vacation 10 times better. Kept this place so clean and nice. Made the vacation much more enjoyable. And this resort is so big I got lost and he didn’t hesitate to help get me where I needed to be. A great guy.

TripAdvisor users rated this property 5 out of 5

Amazing Resort, great food and awesome people

790sanjeevp on Jun 16, 2021

We arrived on May 29th from the UK and stayed until June 8th 2021. We were nervous due to the fact we were travelling during a global pandemic and we did not know what to expect from the resort in terms of the procedures in place to ensure a safe environment for us to enjoy the holiday without much disruption. Our fears were put to rest as soon as we arrived from the airport. Everyone had to wear masks and there were hand sanitisers situated everywhere around the resort. Also after every visit to the front desk the staff quickly wipe everything down so that the next visitor is safe. The resort itself is amazing. We had our 5 year old daughter with us and there was plenty to do for her whether it was in the playroom, games room or in the pool. There is also various activities that you can partake in like the swimming with dolphins and various water sport activities. Most of these will require you to pay extra though. We did the interaction with the dolphins and it was an unforgettable experience. We also managed to spend a relaxing morning in the spa where we had an aromatherapy massage. It was very relaxing. Moon Palace Jamaica has everything! Was very impressed with the different variety of restaurants. The buffet restaurant always had a good selection of foods. There was also Momos which was a Japanese restaurant, an Italian restaurant (gondola) as well as a fish and steak restaurant called Pier 8, a pizza and Panninis place, as well as a sushi restaurant and also the Boulangerie where all different assortments of cakes and crepes were served. Alongside the beach was there was the jerk hut which was cooking delicious jerk chicken pork and fish from the grill! Finally right next to the various pools there were a number of snack bars which served burgers, sandwiches and pizzas amongst other delights. All in all there was enough variety for us to have something different every night during our stay. Did I mention that the food was delicious!!! The various bars around the resort had some good selection of spirits and cocktails. They had branded vodka like Grey Goose and absolut as well as a great selection of rums. The barstaff were very friendly and also very quick in getting our drinks. Special mention must go to Omar who is the waiter on the beach. A very friendly guy who would always stop for a chat whenever he saw us around the resort! Another special mention goes out to Horace who works in the snack bar near the entertainment hub. He was an expert in coming up with different cocktails. As well as his bar skills he was another great guy who was always happy to serve us. We had many a conversation about football and the English premier league!! All in all we were at Moon Palace Jamaica for 11 nights and I can safely say that this is the best resort that we have stayed at. The staff were very good, the food amazing and the facilities where first class which ensured every member of the family no matter what age would be happy!!! We will definitely come again as well as try the Moon Palace in Mexico which looks amazing!!

TripAdvisor users rated this property 5 out of 5

Fabulous resort and service - Top notch staff!

Deb K (Glenelg, Maryland) on Jun 15, 2021

We just returned from Moon Palace Jamaica...our 2nd trip there in 2 months. We couldn't have been happier with our stay. The staff members go above and beyond and truly feel like friends. Shout out especially to "Dennis" the MENECE, MARCO, RAJ, Lorain, and "my boyfriend" KIERON serving at the pool, SANDY the bartender, OMAR "king of the churros", ENRICO the water aerobics instructor (not sure of name), and TJ the dolphin trainer. I look forward to seeing each of them again soon! The food was delicious at the resort as well. I highly recommend the Royal Dolphin package! Thanks, Moon Palace!

TripAdvisor users rated this property 3 out of 5

I don’t even know!

Raelily2 (Corpus Christi, Texas) on Jun 14, 2021

I am a fan of the Palace brand, there’s no doubt there. My friend and I flew into Kingston and arranged transport through the hotel at a cost of $99 round trip. Ok, I guess. Well, we were forgotten. The driver left without us. We ended up taking a taxi to meet the moon palace driver. We were dropped off at a gas station in Spanish Town. Both drivers were excellent and professional. When we got to the resort, i inquired about the inconvenience. Like, maybe give us a spa credit or something. They said no…but, offered to only charge for a one way transport of $69. Fine. Upon checkout, they wanted the entire amount. I was told that there would be an investigation and the amount would be refunded to me. Seriously? That’s disappointing as hell. We were sitting in the airport for 2 hrs trying to contact someone. We got dropped off at a gas station. We arrived 5 hrs late the resort. And I still have to pay the full amount!!

TripAdvisor users rated this property 5 out of 5

Best customer service :) very cool resort

Journey09020910747 (United States) on Jun 12, 2021

This is one of the best hotels ive been to please come here because of the members who are named dillan and gerome they were amazing people and if gerome sees this then hi i think you might remember me that i got 2 virgin passion fruit mohitos and dillan thank you for answering our question and saying dont worry man were in vacation its really nice and you guys gave me and amazing vacation thank you moon palace!

View All