Poor, Poor Customer Service ... Terrible Property.
Nov 21, 2022
A dive of a hotel that has management with ZERO customer service skills. DO NOT STAY HERE!
The rooms are old and at best they are not clean. The carpets are filthy, the walls had stains of some sort or another. My room felt like it was a petri dish of disgust waiting to germinate. The bathroom had mold, leaking, dripping facets and had no regular amenities, the towels were old had thin. I could on and on.
Hilton, you need to look at pulling this contract. It's bad for your reputation.
Disappointed. Not 4 star at all. Fleas or bugs that bite.
Oct 23, 2022
Pros -queen beds were fine.
Pros - location fine.
Cons - sofa bed was uncomfortable for teen. Could feel springs under the thin mattress.
Cons - suite overall tiny and dated.
Cons - bathroom tub had pealing enamel and either dirt or mold one bar of soap. No lotion. No creme rinse. No makeup remover. Thin towels.
Cons -- old carpet with fleas.
Cons - no free water. We did not open nor use the $5 water in the room.
Cons - No towels by pool so we had to return to room to get bath towels.
Cons - No valets for luggage.
Cons - one surly server at breakfast the last day.
Cons - hard to get table service.
Cons - desk staff not interested in experience.
Oct 01, 2022
Booked this hotel purely on price and location and was pleasantly surprised on arrival as the photos on travel websites do not do it justice. It is well appointed, looks and feels great, rooms are spacious and functional for families but the cherry on top was its Agio restaurant.
The food was amazing at breakfast and dinner and the service from the waiters was second to none. I will be back and recommend the hotel to travellers with young kids.
Be careful!! Not so clean as they say!!!!
(Mexico City, Mexico)
Sep 19, 2022
I went to LA with my family Ane we stayed in this hotel for 7 nights. Upon arrival, they informed us that cleaning was only going to be done once because they do it every 4 nights!!! Despite this, everything was going well until on Friday, September 16th, when I was making the bed, I saw a disgusting hair stuck to the duvet. I called house keeping several times but nobody answered, finally I went to the front desk at noon and showed the photos to the lady who was there, she apologized, wrote down my room number and told me they would correct it. When we returned at night, the room was still the same. I called the front desk and they sent two people to change the bedding at approximately 11 PM, while they changed everything, they left the pillows on the floor!! and that with us there… Disappointing!
Sep 14, 2022
We stayed at the Doubletree because we had car issues on the way home from the Rams game. Arrived at the hotel at 2am and Jae was all smiles.
He was very helpful and a great guy. We got to our room and it was great. Large room with separate living area from the bedroom. It had a microwave and fridge. If we need a place to stay in Orange county, we will definitely choose this hotel again!