Front desk staff should be more welcoming and helpful. Attitude is important and guests should be acknowledged and greeted upon arrival. This didn’t happen to me. Also called prior to checking in to inquire about early check in but staff was rude
Aug 31, 2021
My recent stay 8/20-8/25 would have been great till the service I received after check out.When I checked in I was told I would receive a food credit for each my wife and myself. When I looked at my card statement and saw charges that exceeded what I thought were right I looked at the receipt and saw I was charged for the bad coffee and stale danish I got from the snack bar, because they didn't have a restaurant as advertised. I was only credited for one person. When I called to question the charges I was told only one person checked in so that was that. I know I had the conversation with the clerk when I checked in and it was made very clear about the food credit. When I said I would put in a call to corporate I was hung up on.I would only expect that type of attitude from a slimy roadside motel. I guess that's the way this place makes money. They need it more than I do. BEWARE
Aug 28, 2021
Hotel was pleasant and enjoy the location to enjoy my trip to Disneyland with my kids. Thank you for the clean room and wonderful hotel. We used the ANT transportation to Disneyland and it was quick and easy when it right outside the hotel.
Aug 22, 2021
We got to our hotel early and was able to check in before our 4pm check in time! They were also able to get us some bus passes to shuttle us to and from Disneyland. They also gave us free water bottles for our trip.
Overall nice...won't pay to park there....unless they have EV charging
Aug 16, 2021
Customer service no issues. Rooms were good. Beds were nice. Did not really hear anything outside of door. They have a Starbucks coffee shop in lobby. The bar and restaurant were empty all the time. No reason to have those open or to go there. Lobby big