TripAdvisor Traveler Rating

Thank you for taking the time to share your feedback and for your continued loyalty to IHG One Rewards, Jim. I'm pleased to hear that you generally enjoyed your stay and that you've chosen to stay with us multiple times. That said, I'm sorry to learn about the issues you encountered during this visit, including the challenges at check-in, the cleanliness concerns in the room, and your experience when reporting them to the front desk. I understand how disappointing that must have been. I've documented your comments regarding the dust, hair found in the room and shower, and your concerns about the room not being serviced after they were reported. Feedback like yours is important, as it helps the hotel identify areas where improvements are needed. We truly appreciate your continued support and are grateful that, despite these concerns, you still enjoyed your overall stay and plan to remain an IHG One Rewards member. Thank you again for sharing your experience with us

Completely understaffed. You can’t order food from the restaurant, even when they are open because no one is available to take a food orders.

I booked the 2 bedroom Pirates suite for 3 adults, thinking I was booking the HI Express. While reviews scared me about my non- refundable error, we were pleasantly surprised, and loved it. It had a king bed and a huge, nice bathroom; a 2 queen room with its own full bathroom; a spacious living area with a kitchenette, totalling the size of 3 hotel rooms. Yes, it's slightly dated, but it was in great condition, quiet, with comfy beds. The pool and splash areas were nice, and infrequently used. Downsides: There was no elevator in our building. The grounds are non-existant. While the walk to Downtown Disney was an easy, no-crowds 17 minute walk through a nice area, it is deserted, so not good at night if solo. We saved over $500 compared to renting 2 rooms on Harbor. I recommend the suites at this hotel for any group that doesn't mind a 17 minute walk to the Monorail. Staff and service were great, too.

Our whole experience here for 3 days and 2nights became super comfortable and secured because of this hotel. We will definitely stay here again next time. Customer Service was nice and they run a Breakfast buffet until 10am. Shout out to Sergio from the Dining Crew. He made us feel super welcome and we really enjoyed his service. I totally recommend this affordable and very accommodating Inn nearby (walking distance) from Disneyland. Thank you Holiday Inn and see you again next time.

This is really a Motel 6 the owner just slapped a Holliday sign on top of it. It’s pretty crappy for the price