TripAdvisor Traveler Rating

We enjoyed our stay but we felt things had dropped a bit since our last stay (pre covid). Rooms could use a bit of a refresh and the air con and fridge were so loud, drove us nuts but the rooms have everything you need and quite clean. We had a great view of the fireworks. Worth the extra $. Sadly daily house keeping isn’t offered. Wish residence inns would re think this now we are back to normal. The hotel was without hot water for a few hours on one of the nights and water pressure was not the best. The pool area is great. Very clean and lots of space. Breakfast including Mickey waffles always a great start to the day. Get there early though! The laundry was a hot mess, lots of broken machines and double the price of other bonvoy properties. Also no options for late check out so we had to book a room for a whole extra night even though we only needed it for an additional 2 hours. A bit disappointing. A lovely guy on the front desk helped us find a local park to visit but he was the only staff member who stood out this time. All in all it was still a good stay but as our last stay was absolutely amazing, we felt a bit let down.

The great thing about this hotel was the location. The walk to Disneyland is about 10 mins and you can find something to eat walking 10 mins in the other direction. The room was fine (we had a suite). It was clean and the beds comfortable. We were allocated a corner room which was smaller than other suites. Ask for a non corner room! The pool was nice but crowded. Breakfast had just enough of selections. For a 3 star hotel it is very good.

Nice hotel. Clean. Good breakfast. Good service. Nice pool area. 4 star property close to everything. Spacious rooms. We had an issue with a loud clicking of a pipe in the wall and they happily moved us Recommend a higher floor. Cvs is close by. Only a couple blocks to the parks. Ample parking.

The hotel was nice overall. We booked this hotel because it was close to Disneyland and had family suites. The rooms were a bit smaller than expected, compared to other Residence Inns I’ve stayed (same room type). The rooms were clean as well. The breakfast was just ok. Check in could’ve been better, considering that I checked in with a “trainee” I didn’t make a big deal about it. I don’t know his name but he was not very friendly or welcoming at arrival. I told him I wanted to use a different card than the one on file at check in, of course he used the same card. However, Albert, at the front desk made the stay memorable. Once he learned our name, he’d speak upon entry, as we were leaving, or anytime he seen us. He joked with us about ordering meals from door dash when we went to the lobby to pick it up. We checked out rather early (4:30 am) to catch our flight, he thanked us for staying, and wished us a safe flight home.

Checked in on July30 around 7pm the latin girl at the front desk did not seem to like her job one bit. Rude and very unprofessional. Did not listen to any requests, forgot to mention any amenities, charges for parking and housekeeping being every other day. When we asked for her name, she refused and rolled her eyes at us. We asked who her manager was and she said “for what?” Why do we need to argue with a front desk? We are paying to stay here and should be treated as the Bonoy Titanium member that we are. She had no name tag on, rolling her eyes, told us we can’t switch cards on file even though ITS MY RESERVATION AND IM PAYING. We stay in many hotels and this has NEVER happened. I asked for a late check out, Marriott standards we get 4pm automatically with status and she said “yeah no, no matter what member you are you don’t get special privilege’s” excuse me??? The room was dirty, dishes had hard dry food stuck on them. Fridge had old food on the side. Hair in shower. We told the front desk girl and she couldn’t switch us rooms, give us a clean room, send new CLEAN items, nothing. It took over 4 hours to get new items for the room and we had to find a housekeeper walking around to get it. That front desk girl never sent anything for us. The breakfast had no fruit, all starch items. Eggs were so runny. Coffee was so watery. Worse hotel stay, we actually ended up leaving the hotel and booking at the Springhill instead. Much better service, cleanliness and atmosphere. We never received a call back from management at residence inn.. what a shame of a hotel and shame of front desk.