The only positives of this hotel is the fact that it’s newer, modern and across the street from Disneyland, but the negatives by far outweigh the positives.
The day that I checked in, I requested and received approval for a late check out via the Marriott app. But on the day of checkout at 11:01 AM housekeeping started banging on my door asking when we’re going to be out, so I open the door and explain to them that we have a late check out and they said OK and then 20 minutes later, the extremely rude, so-called “manager” Juan called the room and very aggressively and rudely threatened me that if we were not out in 20 minutes, he was going to charge us for an extra night and I told him hold on a minute, I’m a Titanium member and we were approved for a late check out via the app and he said the Marriott app is not his problem. He doesn’t have control over it and he is not approving us for a late check out and we have to be out in 20 minutes. I was absolutely in shock with the way I was being treated as a loyal, titanium Marriott member who has stayed at hundreds of Marriott properties throughout the world over the years. The disrespect was just beyond the pale. I told him that we will be out when we are ready to be out and if he attempts to charge my card for an extra night, I will file a chargeback with my credit card company.
It’s unbelievable that the owners and management of this hotel allow their staff to treat guests like this. Me and my family will never stay at this hotel again, and Ive made it my mission to tell as many friends, family and coworkers about our negative experience.
Wonderful stay - good choice for a near Disneyland hotel
Jan 12, 2024
I was really impressed by this stay and would happily recommend this to someone looking for a place to stay near Disneyland. Now gotta be honest, a Residence Inn isn’t the Ritz but this location exceeded my expectations for the brand and is a credit to the brand. They have a very large multi-line breakfast setup including several waffle machines that easily handled the large crowd which in turn led into a large dining area. The workout room actually had exercise machines - going well beyond the usual cardio and DB you see. The room was well appointed with multiple USB ports. They had a nice looking pool area although I didn’t try it as it was January. The location is pretty darn good - half mile walk to the Disney shuttle entrance and first stop on the #5 ART bus on the way back. There was a CVS and Walgreens in easy walking distance - albeit with tourist markup pricing. Full disclosure - I got a very nice SNA upgrade as a Titanium level.
Dec 31, 2023
Stayed in Residence inn Anaheim Marriott and we were 6 of us. Juan Macedo helped to get a perfect room for our family size and we and kids were very happy with the room. Also Yanik and Jackie helped to get the right room for us. Hotel is conveniently located to Disney and has a very good pool and hot tub.
We will be back!
Dec 21, 2023
Overall a 10/10 experience! Everyone at the desk was super friendly. Nick, the gentleman with the beard was very accommodating and went above and beyond! He made sure everything was set up smoothly and gave us some great Disney pointers! Kudos to Sam, Johnathan and Ana as well, as they assisted me with my numerous phone calls!
Great location and fantastic hotel
Dec 15, 2023
We had a family room for 2 adults and 4 teenagers. The room was spacious and the kitchenette is well equipped. The breakfast is sufficient and the Mickey pancake maker is a great novelty for the children. The best part of it all is that this property is walking distance from disney land. Even at the end of the day when everyone is totally knackered the walk back is still bearable!