TripAdvisor Traveler Rating

Our family of four stayed here for Disney visit at Christmas time. The check in process was quick but everything was self-service, noone to help with luggages. The suite was spacious and modern. Beds and pillows were comfortable. Bathroom was clean but the water pressure was rather weak. And for some reasons we could hear traffic noise quite clearly despite being in the high floor. Breakfast was efficient with nice varieties. Disney waffle makers were the big hit at breakfast time. Proximity to Disney was ok, about 15 mins walk in the rain. Parking was easy in the building next door. Overall we enjoyed our stay.

Front desk at check in was outstanding! We were given free parking in honor of my husbands 70th birthday and allowed to check in early. Other family members were joining as a surprise and staff was very discreet and kept the secret.

Unclean hotel. Our duvet had blood stains on it. When reported to the supervisor there was no offer of any compensation. An offer of compensation would have been the right thing to do. Won’t stay here again.

The hotel is clean and the staff are nice. The beds are super uncomfortable. They are springy and make noise. You will bounce every time your bed partner moves. The bathroom wallpaper was water damaged and peeling. The pillows were nice. They cleaned every other day and did a great job. The air in room 410 wasn’t working properly and it got really hot in the bedroom at night. They looked at it and it was better but still got warm at night. There was a clear temperature difference in the two rooms and we couldn’t get the bedroom cooler.

The hotel itself is nice with included breakfast and room cleaning every other day. With that said, after a long day at the parks we came back to room uncleaned. After calling the front desk a very rude person told me they have until 5:00 pm to clean the room and she would gladly cancel the service. We declined and after a nap and getting ready to head back to the parks the cleaning staff knocked at 4:30 to clean. We were still getting ready to leave and was told her shift was over at 5:00 pm. Funny that upon check out the cleaning staff were right there to clean at 10:00 am in the morning. So although the hotel is clean it does lack in customer service, a smile and little bit of heart.