Residence Inn at Anaheim Resort/Convention Center reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

702 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Room not as advised

cariv2016 (Ripon, California) on Jul 07, 2024

There was nothing deluxe about their “deluxe suite” and to add insult to injury the “hospitality staff” was non-hospitable. I’ve stayed in the area many times and travelers can easily spend less and stay somewhere more comfortable. I would not recommend staying here, this is not a Marriott you would be accustomed to. See attached pictures. Unable to access your closet and bathroom at the same time (room is advertised as occupancy of 6). The room only comes with 3 drawers that are only deep enough to unpack your socks into. Low ceiling, an extremely dented refrigerator that is very loud, mold in the shower, and multiple holes in the blackout curtains.

TripAdvisor users rated this property 4 out of 5

Bad Treatment of a Lifetime Platinum Member

Sandy M (Pennsylvania) on Jun 13, 2024

Hotel was in a good location and room was spacious and clean. My husband, a lifetime platinum member, needed to come here on business so we took the whole family due to it's proximity to Disneyland. He specifically called before making the reservation to see if late check out was an option and was told "yes" and to mention it upon arrival. He did that and was told to check back the morning of our departure. The day came and when he called he was told "we don't do late check out here" so the family was left with no where to be while he finished up his business meetings at the convention center. Very Disappointing! Just don't understand being told "yes" and then being told "we don't do late check out here." We won't be back.

TripAdvisor users rated this property 3 out of 5

Clean Hotel, Good Location, Noisy Fitness Center

MorroBayMJ on Jun 11, 2024

My family and I stayed at this property due to its proximity to Disneyland. The property is about a 10 minute walk from the Disneyland. The hotel is very clean, breakfast is as to be expected at a Residence Inn. The only issue we had was our room is directly below the fitness center. I do not suggest getting room 514 if you have any kind of child that needs to nap, or if you will be in the room while the fitness center is open. Each time we walked back from Disneyland so the kids could take nap, the were woken up by an extremely loud thumping, that you could feel in the walls. I called down to the desk to say the room above me was being pretty noisy and they said they would call to tell them to be quiet. However, the thumping continued, so I walked up to the 6th floor and found the issue, it was the medicine balls in the fitness center. There is no room above 514, contrary to what the front desk said. A guy was slamming the medicine balls onto the ground while working out. Definitely not the best choice for workout equipment when there are rooms below. It literally sounds like the T-Rex walking from Jurassic Park. Our 5 month old was pretty much unable to nap because of the constant thumping from the balls hitting the ground. So she was pretty crank at Disneyland. So long story short, I would stay here again, but definitely not in this room. If I was managing this hotel, I would pull the medicine balls as they are likely impacting multiple rooms around the fitness center. Seems like common sense but maybe that's just me.

TripAdvisor users rated this property 5 out of 5

Great room set-up for privacy/separation, for a one-bedroom price.

yvrsteph (Vancouver, Canada) on Jun 05, 2024

I stayed at the Residence Inn Marriott at Anaheim Resort / Convention with my senior parents and my toddler in a deluxe king one-bedroom suite. The room was set up with a bedroom (with king bed and bathroom), living room (with queen sofa bed and kitchenette) and it was just enough space for three adults and a toddler, provided I didn't mind being in close quarters with my parents. The king bed was incredibly comfortable for my parents; the sofa bed was adequate. After a long day at Disneyland, it didn't matter too much but keep in mind, it's not the best of sofa beds I've slept on. The hotel provided a standard pack and play / crib for my toddler, and the living room was just big enough to fit the crib (with Slumberpod / sleep tent over it) next to the sofa bed while it was pulled out. The kitchen had a full-size fridge and dishwasher, equipped with utensils and plates, all the basics to cook or reheat leftovers. The door to the bathroom and the bedroom were sliding doors so something to keep in mind if you have little ones running around like us. My toddler didn't slam his fingers but I could see it happening if kids were rambunctious enough. The bathroom door also serves as the door to the closet so it does end up going back and forth quite a bit. The bathroom was spacious and updated, the shower head had good pressure and toiletries were mounted to the shower wall. The hotel breakfast (available between 6:30 to 9:30 a.m. most mornings) was great but it was definitely crowded at peak hours, with families trying to get to Disneyland for opening. It wasn't a problem for us, we always had an easy time finding a table when we went down around 7 a.m. There were also plenty of high chairs, which I appreciated. Breakfast included granola with toppings, cereal, yogurt, some fruit (grapes, cut melon, bananas most mornings), scrambled eggs, either sausage rounds or Canadian bacon, cubed hashbrows, and waffles. The waffles are reason enough to pick this hotel over another comparable hotel. There were two rows of waffle machines, so you never had to wait very long. The machines make either four mini Mickeys or one large Mickey so lots of options. Whipped cream and syrup available for the waffles too. The drink bar had skim and 2% milk in a dispenser but also a jug of oat milk which I appreciated. Lots of juice. There was a coffee machine offering hot coffee or cold brew, along with to-go cups and lids so you could grab a coffee to go. The front desk was lovely, they were able to accommodate a late check-out for us. The lobby is locked after a certain hour and you'll need your room key to get in, which I appreciated. The laundry room is on the 6th floor, near the gym and pool. Of the 12 machines that were there, only half were working (two washers, four dryers). Laundry detergent was available for purchase in the lobby market but you're better off packing your own from home if possible. The machines run 30 mins for a wash, and 90 mins for a dry, which I found odd, and take credit card. The walk to Disneyland was also very easy, a straight shot up Harbour, about 15 minutes or less depending on lights and crowds. The hotel is also very close to the Cheesecake Factory, Bubba Gump's, P.F. Chang's and other food and nightlife options. CVS and Walgreen's are right downstairs next door, which was a huge help. There is an EVE Shuttle stop half a block away, which is an affordable option from the airport. All in all, the hotel had a ton of pros, not very many cons and its very few faults (not enough working washing machines, uncomfortable sofa bed) aren't quite enough to turn me off. I'd still pick this hotel again for the future, if I am travelling with family and wanting to stay in one room but also needing a bit of separation. The deluxe king suites would be perfect for a family of four, if your kids don't mind sharing a queen sofa bed.

TripAdvisor users rated this property 3 out of 5

Dirty Room - May 2024 Stay

Ryan W on Jun 01, 2024

We have stayed at this hotel a few times. The hotel looks nice. The rooms are larger which is nice for a family of 5. We haven’t had issues in the past, but the rooms were not thoroughly cleaned this trip. There was a dirty sock in the corner of one room, and beer bottle caps in the other. We let the front desk know, and they said they have had problems recently. Not sure if we will stay there again.

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