JW Marriott Desert Springs Resort & Spa reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

2893 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

14 Night Stay

AnnieD (Detroit, MI) on Jan 28, 2023

My husband and I are just wrapping up the first of three 14-night stays planned at this hotel through March. The hotel has everything - great food, stunning grounds beautiful spa, beyond lovely and helpful staff everywhere. The golf course could use a little attention. The Signature Suite is a great value - though remodeled within the last few years it already looks a bit worn. We had a few in-room issues upon arrival but they were handled immediately. An important issue to be aware of…this is an enormous facility and caters to very large groups. Our first four days here were ridiculous - not a seat available AT ANY TIME in the bar, the lobby or ANY restaurant for breakfast, lunch or dinner. The group totally took over every nook and cranny 24/7 and used the lobby and bar as their offices and meeting space. Currently there are a number of smaller groups but are not too noticeable except in the bar at night when they take over. Lastly, it takes numerous attempts to reach anyone when calling the “At Your Service” line, and when I just requested at the front desk for our room to be in the same general area for our next 14-night stay in February I was told another large group was assigned that block for 3 nights and our room would be exactly where I requested it not be - so I guess a 3-night booking by a large group trumps a 14-night booking by a couple who are staying 45 days over 8 weeks ???????

TripAdvisor users rated this property 5 out of 5

Great long weekend with couples/wife weekend

Christine B on Jan 25, 2023

My husband and I were here a few years ago and we came about 3 times. He has a conference here. During the conference the wives come to hang out and enjoy a nice long weekend. My husband is an ambassador. Check in was painful we were waiting waiting on the line for bonvoy members. There was only one person working another person comes over but tells someone in the other line they he can help them. Not caring about the line that was already there. My husband had 5 rooms under his name, they had it all confused and it took so long to figure out. Then 3 rooms were not ready which we understand. (One of them were ours). My husband was not happy and upset that they treat Ambassador status like this. The person we did speak to later on helped out a lot another was coming but flight was delayed and not coming until the next day the waived the fee for the night and our reservation for the Japanese restaurant was not going to happen since they were not there. The restaurant was going to charge us 25 a person on whoever does not show up. Front desk called and got the fee waived. Food was delicious everywhere and drinks were great. Staff at all restaurants, bars and pool did a great job. The wives took the boat ride which was great and the spa was amazing. We do all wish the bar stayed open later we remember in the past the bar outside near the fire pits stayed open late but not this time. Housekeeping was great, room was always cleaned. We had a beautiful view of the pool and mountains. Of course I want to come back.

TripAdvisor users rated this property 3 out of 5

no closet?? I used 155,000 points to get a very small room with no closet ( my clothes are hanging on the wall across

pattrink (Angels Camp, California) on Jan 21, 2023

are used 155,000 points to get a substandard room with no closet. My clothes are hanging on the wall across from the bed and there's a very large ugly stain on the carpet. I'll thought this would be a luxurious stay for what was to be a much needed vacation. Marriott is certainly not living up to. It's JW Standard in this room.

TripAdvisor users rated this property 5 out of 5

Beautiful grounds

dolomitesandbeyond (Seattle, Washington) on Jan 09, 2023

We went end of Oct and early Nov. It was warm and sunny in Palm Desert. Beautiful grounds, with lakes, palm trees, and flamingos. The pillows and bed are very comfortable. The pools are kind of cold, some pools are warmer than others. There were quite a few conferences happening we were there. And they keep the music around the pools quite loud. I upgraded our room to face the pools and we can hear the music from our room. Depends on what you are looking for, it may or may not be an annoying.

TripAdvisor users rated this property 5 out of 5

A Wonderful Experience!

mikkobella on Jan 08, 2023

While this resort is not near Palm Springs, it is in a decent location near a fair number of sites you would want to visit. First off, Ricky G (a front desk manager)- thank you for a most superb hotel room(s). You made this a wonderful stay for us- and yes, it was quiet! And also thank you to Katie who so sweetly wrote a Happy Birthday card (and surprise) for my daughter. Great stay!

View All