Staff and service were great. Lobby very nice. Rooms are more like what you would expect in a cheap motel. Look like they are about 10 years past due for a major renovation. Everything is cheap, dated and falling apart.
Slide into the Indian Wells Palm Springs Resort
Oct 18, 2021
Another incredible stay at Indian Wells Palm Springs!
A significant upgrade has occurred over the last 12 months, in particular the dueling water slides where you can race your friends / family, lazy river where you float around being pushed by jets and a splash pad. The water activities are tremendous, its hard to imagine staying anywhere else with these facilities. The water activities alone will keep you entertained for days.
We stayed in a penthouse suite which provides amazing views over the resort, they are super clean and everything was working as expected. Staff were incredible, nothing was too hard for the few request we had. The resort has adapted well to covid times, lot of modifications e.g. touchless water dispensers across the resort.
Thank-you to Nigi and the team at the Hyatt Indian Wells - we had a great stay and we look forward to seeing you again soon!
(Greater London, United Kingdom)
Oct 16, 2021
Being the main tennis hotel no evidence of welcoming players or spectators! Bar restaurant very bland, no tennis memorabilia! Food not great and bar shut at 10pm, despite guests returning from the tennis later! Surely during the tournament 2 staff could be on duty late? Breakfast at $30 average, nothing outstanding, one 4 slice toaster only! Rooms good, however the basin hot water took 5 minutes to arrive, not remedied. Given the price not great value. Staff friendly and tried to assist. Overall experience underwhelming!
Wonderful staff, Great new water slide and lazy river
(London, United Kingdom)
Oct 15, 2021
We always enjoy the hotel. Large well appointed rooms, quiet and very nice staff-throughout. The new 4-story water slide is great and the lazy river with free inner tubes is relaxing and fun. Plenty of pool lounge chairs, nice towels and great service. A bit disappointed the "adult pool" is less tranquil - due to the loud music nearby.
Nice resort with lots of ammenities
Oct 14, 2021
Staff were great, very friendly and accommodating. The rooms and some general areas showing some wear. Great pool area appreciated the 18 and older section of the pool. Very nice gym facility and ability to walk outdoors and enjoy the warm air and palm trees.