Great location in a beautiful setting. Lazy river is nice, would benefit from some enforcement from the life guards that stand around watching their phones. Floatys should not be able to be taken back to your seat and hold on to so you don't have to wait for one. And, if you want a place to sit, be sure to get there early as most people throw towels on chairs and never return. The cleanliness was a joke, pool water was murky the entire week we were there. Lounges were stained and there was spills around the pool and trash in the same places that didn't get picked up during our visit. How about wait staff bring stuff out and then take dishes back when they are done or have a place for customers to leave them. There are very few trash cans in the entire area and hundreds of people. Staff were plenty, but huddled around the towel hut and chatting with each other. No cleaning until it's time to close and then everyone is busy cleaning up so they can leave. Some staff were very kind/friendly, some were just rude. Not at all the type of customer service I would have expected from a Hyatt. Management may want to really read the surveys and take some action instead of the canned response. Note, if you are checking in and want your room serviced, you need to ask for that to happen. Rooms definitely need some updating, especially the bathrooms. Cleanliness should be a priority, but doesn't seem to be.
Beautiful facility and excellent service!
Jun 24, 2022
We meet up with two other families for Father’s Day weekend. The kids all loved the pool and the slides, service pool side was quick and tasty. The staff was very helpful and friendly and the rooms are clean and tidy. May make this a yearly trip!
Jun 22, 2022
Way too many people crammed into those pools. The rooms were average at best. The A/C didn't work well in the room so we were so hot. The pools were super crowded. Not enough chairs or shade. No one ever came around and asked if we wanted anything (food or drink). Unimpressed. Expected it to be a bit more luxurious from the pictures! haha!
If you have kids this is their paradise!
Jun 21, 2022
Great Place. I’ll bring my kid next time. Good mix of all ages here. Hard to spend quite, quality time with your spouse here with people and kids everywhere. If you spend a couple days here and buy food and drinks everyday you’ll go bankrupt. Besides that, good family vibes coming from this place!
Father’s Day weekend
(Oak Hills, California)
Jun 21, 2022
We went there for Father’s Day weekend as a family. Everything was great. Our Villa room number 711 was phenomenal it comes with a Jacuzzi outside. The only problem with the room was we purchased food to eat but we found out too late that the refrigerator and microwave does not work in that room. A lot of our stuff went to waste and had to throw it out. The pools were perfect for our kids but I feel that it was too contaminated with everyone being in it and a whole bunch of Clorox. For my wife and I as we were walking by the pool area you can feel the Clorox burning your eyes. All in all our kids had a blast and that was more important to us.