The only reason I booked this hotel not the another one because Hyatt has water slides.
I checked everywhere and made phone call to make sure they are open. But never got the answer.
It definitely does not worth almost $400 with almost half of the pools are closed.
(New York City, New York)
Sep 15, 2023
Beautiful place in a palm trees oasis, very friendly staff, great pools and Spa service. It was a work visit but it totally felt like a vacation. I will definitely visit again in the future. Note that the lobby and some pools were closed for refurbishment works during my visit, which means it is all going to be even nicer soon. :-)
Absolutely terrible guest experience
Sep 12, 2023
The front desk had trouble because I left a two envelopes with my friend's names so that they could arrive and grab their room keys and materials - it took one friend almost an hour to check-in until the front desk finally found the envelope.
The food has really taken a hit since COVID and the quality was extremely poor - at the pool and in the restaurants. The menus have been pared down the the general quality of the food is not close to what it used to be a few years ago.
Pool lifeguards were extremely unfriendly and enforced some strange rules (such as no dangling your feet on the side of the lazy river). Other guests that were not part of our group were perplexed and annoyed, and the unequal enforcement of the rules left a fair amount of guests annoyed and confused - my group was dumbfounded. The lifeguard staffing was far more robust than poolside service, so our group (along with others) was getting continually reprimanded for rules infractions and we couldn't find waitstaff for food or drinks. This ruined any type of positive guest experience.
The nail in the coffin was a note slipped under our door letting us know the water slides would be closed the next day. We have young kids and planned to stay an extra day specifically for the water slides. We ended up leaving early.
Overcrowded pools and dark rooms
Sep 09, 2023
Had an average stay here. It was a busy time and hotel was very crowded. People rushed to “reserve” all the pool chairs early and there was almost nowhere left to sit around 10 am, even though most chairs were not actually occupied by a person. Hotel could do a better job of policing this. The room was very dark, and there is a weird step down that can be a safety issue if you are not aware of it, especially at night. The restaurant was decent and reasonably priced and staff generally was good. For what it is though, seems quite overpriced.
Sep 07, 2023
We were very pleased with our stay here. The people were friendly, check in & offered services was just convenient. Our room was ready on time & had an awesome view of the resort. It was very family friendly. We can’t wait to go back already!