Renaissance Palm Springs Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

559 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good except for housekeeping

travelingfamily4Ma (MA) on Jan 21, 2023

This is a very nice hotel within walking distance (about 10 minutes) to downtown. We stayed here because we are Marriott Bonvoy members and had enough points to cover our 5 night stay. Typically I prefer something smaller. Very pretty lobby. On the day we checked in someone was handing out drinks in the lobby and there is always ice water and a flavored water available which was a nice touch. We went to Dates, their breakfast restaurant, and did the full buffet ($18pp). They had a continental for $10, plus an a la carte menu. The service there was good and the food was typical breakfast food. In our 5 night stay we only did breakfast there once because we found Koffee right down the road which we preferred. We also went for drinks at Rocks in the lobby one night. Again, the service was good, the drinks were average. Though it was too cold for swimming, we did sit out by the pool to read one day. They pool bar was not open. The rooms were fine. There was really nothing special about them, and could have been cleaner. This brings me to my only complaint which is the housekeeping. When we walked in to the room there was something crushed in the rug- which I think was a Junior mint? It was very obvious, so made me think they didn’t clean the room well before our arrival. When I did the online checkin, I chose the option of daily housekeeping, but they only came once in our 5 night stay. I asked at the front desk if they could come, but still no one did. Housekeeping even emailed me (I think their standard practice) and I asked them for To, towels and to make up the room, but still no one did. We had to go searching for a housekeeper on the floor to get toilet paper and towels. It was just annoying as we were usually out of the room until 4:00 and thought the room would be made up during the day while we were gone. I debated giving the hotel a 3/5 but everything else was fine except the housekeeping. I would probably try somewhere different if we find ourselves back in Palm Springs. Location is great though.

TripAdvisor users rated this property 2 out of 5

Not worth the money, stay someplace else

entropy_h (Castro Valley, California) on Dec 31, 2022

I don’t usually leave reviews but felt the need to leave one after our experience here. Hotel is pretty run down once you get up and close. Stains in the carpet, door to the bathroom was damaged, and the hotel certainly looks weathered. Walls are thin, and each time a door closes from another room your room will vibrate. Heater/AC unit is old and extremely loud when running. Music from the pool was extremely loud (we were on the third floor facing the pool) and went on till midnight despite a request sent in at 10pm. Good thing we had earplugs. This hotel needs a facelift and is definitely not worth the ~US$300 a night. Have stayed at numerous Marriott properties as a Platinum Elite and this is one of the worst. They did comp our parking at $32 a night but I also don’t know why they charge $32 a night for parking when parking is free in Palm Springs to begin with…

TripAdvisor users rated this property 5 out of 5

Overall nice experience

chicago9331 on Dec 31, 2022

The 5 star review is for the service especially. When we checked in, we were assigned the wrong room type. We went to the front desk and the manager, Peter, assisted us. He was able to get us a different room and exceeded our expectations in making it right. Also, during our stay, we needed help with a couple things and called the front desk for assistance. Everyone we spoke to was eager to help. There was always water in the lobby, towels by the pool and other little touches to make the stay more pleasant (hot cocoa and s’mores hour for the holidays, drinks and pie). The fire pit outside is nice and there is overall a welcoming atmosphere to the hotel. We had a suite which was spacious, had a balcony with a nice view of the pool and mountains and sofa bed. It was nice to have space to spread out with the kids. As far as what can be improved…the property is quite large and there is only one bank of elevators. It is a long walk from the elevators to the room if you are further from the elevators. They allow you to use the “staff only” elevators but those are old and need updating and you have to pass through the service area. Nothing staff can do about this but something for management to think about. The pool is supposedly heated to around 85 degrees…however my kids and husband did not find it to be particularly warm. They were able to use it during the day in the sun. Also, there is one washer/dryer on site..there are 500 rooms…would be nice to have more. However it was a nice touch that use of the laundry facility was complimentary and they even provided detergent. There is ample parking and you are right next door to the convention center and a couple blocks from downtown Palm Springs and restaurants. The grounds are well maintained and we spent one day of our three night stay just enjoying the pool and facilities. Overall we enjoyed our stay and would stay here again.

TripAdvisor users rated this property 5 out of 5

One of the best hotel stays

Hedy P on Dec 26, 2022

Amazing front desk staff and super comfy hotel. Quiet all five nights we stayed and loved the location. Wish I had names of the front desk staff as they were awesome. So cheap and so helpful on e wry level of hotel. I would stay here next time for sure.

TripAdvisor users rated this property 5 out of 5

Relaxation at the Renaissance in Palm Springs

James S (West Chester, United States) on Dec 01, 2022

If going to Palm Springs CA, I highly recommend the Renaissance Hotel. It located not far from the bustling Palm Springs downtown. The rooms are spacious with very comfortable furniture and beds. Their staff are wonderful and go out of their way to assist you with any requests. The pool area is very nice and relaxing and they serve great cocktails at Rocks. The Renaissance Hotel is the perfect place to stay in Palm Springs!!!

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