Renaissance Palm Springs Hotel reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

305 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Girls Weekend!

dawnsS3209DO (Phoenix, Arizona) on Sep 14, 2021

We went there for a girls weekend as my friend had never been to Palm Springs and it was her birthday. We had an excellent stay at this hotel. The service and product were fantastic with friendly and accommodating staff. The pool was such a great way to relax and enjoy the CA sunshine.

TripAdvisor users rated this property 5 out of 5

Relaxing stay in the desert

scottalanl (Boulder, Colorado) on Sep 12, 2021

We had a wonderful stay at the Renaissance Palm Springs. The staff were all very friendly and helpful, from check in to breakfast to the pool bar to check out. We wished we could have stayed another few days. Check in was smooth and accommodated a change in room for a better view. The room (suite with king bed) was clean and functional. Palm Springs is hot in September—108 degrees—so the pool was refreshing. The pool bar delivers drinks to your lounge chair under an umbrella or to the edge of the pool. We definitely plan to return.

TripAdvisor users rated this property 1 out of 5

Terrible hotel

carlosfM9486EB on Sep 09, 2021

I booked a 4 star hotel (that is what they advertised), instead I booked a two star hotel. First, tthey no valet parking available, second the hotel cleanliness was poor. Elevators were limited (only one working at the time of visit). Hallways were discusting. Thier gym is not working, thier spa is closed. The room was dirty, and the closet full of dirty clothes from the previous visitor. I checked out after night one. Forgot to mention all thier AC units are outdated and need to be replace.

TripAdvisor users rated this property 5 out of 5

Customer Service

jaygatsby1993 on Aug 14, 2021

Was looking for a hotel close to downtown and we choose this one. Was having a hard day due to traveling and parents not feeling well. Jackie at the front desk welcomed us and made us feel like we choose the right place to stay. Will be staying here in every future visit to Palm Springs. Thank you, Jackie for making us feel right at home and taking an interest in our family and trip.

TripAdvisor users rated this property 5 out of 5

Best hotel in Palm Springs

mikecM7899SY on Aug 12, 2021

This hotel is absolutely the best place to stay in Palm Springs, for three main reasons: 1. The location is a brief 4 block walk from the Palm Springs "strip," meaning Palm Canyon Drive, where all kinds of great restaurants, bars, and retail stores are located. No driving or even Uber necessary. 2. The facility has a good size courtyard pool facility with lots of lounge chairs and umbrellas. There's a nice snack bar there and of course any cocktail you might want are available. Inside, everything is always clean and well maintained. Guest rooms are good sized and well appointed. 3. The staff--the GM obviously knows how to create a culture of customer service and genuine care for the guests. They have treated us like family, from the GM herself all the way through the organization to include front desk staff, pool staff, bartenders, etc. we think of the Renaissance as our first choice for weekend getaways or longer stays. It's always a pleasure to stay at this hotel. We first came here at least ten years ago, but everything has changed dramatically for the better in the last three. I highly recommend it to anyone.

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