TripAdvisor Traveler Rating

Great resort i like the view, small resort pretty good entertainment staff foods very nice, room is clean definitely 5 stars for this resort will come back

BlueBay Villas Doradas was a short 20-minute drive from the airport. It is located on the beach and across the street from the Playa Dorada Golf Course. It was only a short walk (3 minutes or less) to the clubhouse. I would highly recommend this course. Ask for Edwin as your caddy. We had an incredible time at this resort. The rooms were a little dated, and overall the resort was in need of some tlc. Even though it was dated, the rooms were clean, and the air conditioning worked great. The first night, we noticed the window in the bathroom wouldn't lock, and we were on the ground floor. We notified the front desk, and by the time we came back from supper, it was fixed. The food at the buffet was great, and we also enjoyed the à la carte restaurants. Jade Garden was our favourite. The beach was incredible, and there was no sargassum present throughout our trip. Some days it was challenging to find a lounge at the beach. I realize that this is an issue at most resorts, but several lounges were old and damaged, which contributed to this. This is an area the resort could improve upon. The staff was great and ready to help make our stay enjoyable. The resort was for adults only and it provided for a quiet and relaxing stay.

To the Director General: Alfredo Mogollón Ocampo. ?Dear Mr. Mogollón, ?We are an elderly married couple writing to you regarding a serious booking dispute (Expedia Itinerary ID: 72070916384720). As loyal BlueBay VIP members for the past 8 years, we are profoundly dissatisfied with how our case is being handled. ?We have received dismissive responses from the BlueBay Villas Doradas service department, the Ms. Natty Marte. The Ms Natty Marte repeatedly stated that "the matter is closed," while ignoring our requests to escalate this issue to your office. ?The core issue involves a booking cancelled by mistake on Expedia on February 8, 2026. Expedia has officially confirmed that the prepayment is already in the hotel's possession and that only the hotel has the authority to resolve this. We are seeking a resolution that is fair and beneficial for both parties; however, we find the dismissive treatment and unprofessional tone of the staff to be unacceptable. ?We have requested to speak with you or the Director of Customer Relations, but Ms. Natty Marte has consistently blocked any further communication. Having no other choice, we are contacting you through this channel. ?We are currently on-site at the hotel and expect a professional resolution that reflects our long-term loyalty to BlueBay. ?Sincerely, ?Please contact to us Thomas Degerge and Olga Ulan oulan97@gmail.com 1+646-488-3152

Had a wonderful experience at this resort. The beach is wonderful and buffet was great food with constant changing options. The entertainment team, specifically Nelly, made this experience super memorable and led fantastic activities throughout my trip :)

Nelly was so awesome and she made sure our group of girls had so much fun! Great resort and we would love to come back!!