TripAdvisor Traveler Rating

My stay at BlueBay Villas Puerto Plata was disappointing overall. The rooms were outdated with windows that didn’t close properly, letting in constant outside noise. The bathroom was cramped, and a thin connecting door to the neighboring room offered no sound or odor privacy. The resort itself was poorly maintained, and I was told there were only five umbrellas for the entire property — a serious issue for guests seeking shade. The food lacked flavor, was repetitive, and meats were consistently dry. Cleanliness in the dining area was unacceptable: birds flew freely inside and ate from buffet tables, flies were in the cheese, and I witnessed a cat jump onto a table and eat a guest’s food. However, a few staff members truly stood out and deserve recognition. Aracelis, Antonio, and Victor in food service were kind and attentive. Lisselotte, Alfredo and Yoly from the entertainment team brought great energy. And Carlos at the lobby bar helped keep the atmosphere both social and relaxed. Despite the strong efforts of these individuals, the resort needs major improvements in maintenance, food quality, and sanitation before I could consider returning or recommending it.

Having stayed at Blue Bay's resort in Mexico and at both VH Gran Ventana and Viva Heavens, this is a tired resort. Stayed in the 8000 building block in late May, being the shoulder season, it was very quiet; about less than 100 guests, thus not all the facilities wasn't available. Besides the above average service as disclosed on previous reviews, allow me to go over the small cons: 1) from the previous reviews, the lauded Asian restaurant was closed for renovations, but the food was available once a la carte and once at the buffet. 2) that in mind, besides your room, there's no air conditioning, except for the Italian restaurant. 3) showed up for the scheduled bicycle tour and asking 2 staff what happened, left after an hour. 4) difficult to get toiletries, shower gel. 5) service at reception for both checking in and especially checking out was with poor attitudes and frowns.

The hotel is most definitely not a 4 stars, it could make it to 3, no more. The facilities are outdated, the hotel feels run down, the room was old and when I arrived, I went to use the bathroom and there was no water in the sink or the shower, the mini fridge was not on, I had to go to reception to complain, and then they fixed the issue. The pool area is nice, the beach is nice, the the villas look and feel old, the staff is attentive and friendly. Overall is a budget accommodation, not a 4 stars, there was only one dining option, no premium bedding, in fact, the very thin and worn out bed cover had a patch, I think it was bought decades ago :( The door in my room had no lock, I made a complain in reception and nothing was done about it, the safe in the room is not included. Being a woman alone I did not feel safe in the property, I had to carry all my valuables with me at all times. I only stayed one night.

Do NOT waste your money to stay at Blue Bay Villas Doradas! The best thing I can say about this place is that the people were very nice. This is an aging and quite deteriorated place and they simply do not have adequate staff to maintain it. The rooms are in terrible condition, they have painted old furniture to update it. Mattresses are hard as rocks. Floors are stained, tiles broken. Pool area is dirty, water had dirt and cigarette butts floating in it there are very few chairs that do not have holes in them and most are covered in bird poo. Food is ok in main dining room, the beach snack place was unattended and food cold. I’m not much of a drinker, usually feel it after half a glass of wine but in all the drinks I tried I never felt the slightest buzz so I have to think they water their alcohol. The weekend we were there they hosted a couple of local parties and had music and LOUD singers until all hours of the night keeping anyone not at the party awake. The pictures are pure fiction. This place is a complete waste of money.

Beautiful place… nice bedroom, good food nice pool and beach!!!! I love the shows and games!!!! Yolanda staff so pretty and friendly ????????????????????????????????????????????????????????????????????????????????????????????????